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Reviews

1.8

34 reviews
5
(1)
4
(3)
3
(3)
2
(9)
1
(18)
  • Build Quality
    1.4 (5)
  • Value for Money
    1.0 (5)
  • Safety
    1.8 (5)
  • Ease of Assembly
    2.3 (4)
  • Main User(s)
    • Child (5 - 11) (2)
    • Child (12 - 18) (2)
    • Child (Under 5) (2)
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SLEE

SLEEPerth

  • 3 reviews
  • 10 likes

Terrible Trampolines Dont Buy

published

Purchased this and within 1st month the net broke. Replaced under warranty

3 years later the net enclosure and matting has all disintegrated and fall apart.

Called the PLUM Helpline to replace net and matting and this costs more than a brand new trampoline with delivery fees to Western Australian

1 comment
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Shane C.R

Shane C.R

  • 2 reviews
  • 4 likes

Christmas Day Farce! One Day Old and I am concerned!

published
1 comment
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Amber

Amber

  • 7 reviews
  • 3 likes

Fine for the price

published

We've had this nearly a year now and the only problem we've had are the bolts breaking all the time.(touch wood) We have only ever had 8 and 12 year old children on this. Yet they broke only months after having it up. After reading the reviews on this prior to buying it I was wary on the zip and it tearing so we haven't used the zip but I can see how the netting would come away from the zip. It is in a sunny position and I haven't had any problems with the padding. Good price for a trampoline and so far so good (bar the screws). As with most things you get what you pay for. It's been fine for us.

1 comment
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Sean

Seanmelbourne

  • 3 reviews
  • 6 likes

Absolute garbage. Save your money.

published
1 comment
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M S

M SVictoria

Lasted a year. Terrible. Won't buy again

published

Bought the 10ft from aldi as pictured. Sure it was cheap and you get what you pay for. Frame had a slight wobble from day 1 - can't tighten any further. At 12 months old, bad distinigration of the pads - turned white from the sun and surface coming away. Used by 2 kids only under 15kg each. No adult use. Safety netting ripping at seams in many spots. Won't use now due to the risk. Now just over a year old and will buy a more expensive brand next time. Plum, please use quality components - wouldn't cost much more in the scheme of things. Don't chase the dollar when kids safety is at risk

1 comment
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Disheartening and very disappointed

published

Not happy with the Plum trampoline we purchased a year ago and the first 3months the ripper broke then the clasp on the side the stitiching came off- the net on the top of the poles have ripped as well. We thought we were buying a quality trampoline but we were wrong very disappointed to see our two girls have to look at the trampoline through the window as it is too dangerous for them to play in.

1 comment
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Darrin

DarrinWingham, New South Wales

Disappointed....

published

After just 18 months, our Plum trampoline mat has a rip in it from general use, the safety net is tearing at the top where the white material is and our safety mats has deteriated where all the elastic has broken and is no longer held in place. I certaintly expected more than 18 months out of this product. I thought I was buying a superior product, but am very disappointed with the quality.

1 comment
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jkford

jkfordMelbourne

TERRIBLE QUALITY - Only lasted a year!!!!!!

published

I agree with all of the earlier posts, very poor quality. Ours was bought in Xmas 2012 (18 months ago) for a gentle 4 year old and within a few months the zip had broken, the mats had began to fade and disintigrate. The net is now torn. Obviously it is not an expensive spring free however I thought we would get at least 3 or 4 years out of it.....

Anyone considering a plum trampoline DON'T!!!!!
Pay a bit extra...

3 comments
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jkford
jkford
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Yes, we would be happy to assist. Please contact our Customer Service team [email protected] or 02 8968 2200.

Kind regards
Jodie

Now dangerous after 2 yrs.

published
1 comment
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Kerry mccann

Kerry mccannAdelaide

Terrible

published

Really annoyed with this product... It's only been up for 3 weeks and the padding has ripped already, bought it for my daughters 4th birthday so she can't do that much damage!!! I've been giving a contact number to try and ring you but it keeps saying my call has failed!!! How do I go about getting this fixed!!!
Cheap!
Padding ripped

1 comment
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Nat

NatPerth, WA

  • 7 reviews

Disappointed - Didn't last 12 months -poor quality

published

Purchased at Kmart our Plum 10ft trampoline used by a 4 and 6 year old soon deteriated in the Perth sun. The zip broke quite early, causing alarm when one child fell out the broken zipper. The pads have cracked and crumbled, the net now 18 months later is a saggy mess in our back yard and its too dangerous for children to use. Very disappointed at how fast this product has deteriated. Now searching for replacement nets and pads but may as well buy a whole new tramp because of expense of replacing accessories.
easy to assemble
deteriated quickly and then became dangerous.

2 comments
Nat
Nat

We found replacement pads and net and bought a ladder from a place called jumpstar.com.au in wa and we were able to pick them up from the warehouse so that saved a lot on postage. Excellent quality net and pads and service.

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Not what I expected.

published

Unfortunately I was very upset with the quality of the plum 10 foot trampoline. It was purchased by grandparents for our children for Christmas and has fallen apart within 10 months. We are not happy as the children are no longer playing on it due to the damaged net and spring mat. We were hoping to get at least 2 years out of a trampoline not 10 months.

Netting ripped and deteriorated, spring mat stretched and deteriorated.

7 comments
Nat
Nat

We have exactly the same comment as above, now searching for replacement net and pads and they're more expensive than the whole setup. Very poor quality.

Nat
Nat

We have the exact comments to say as above and now have a dangerous Plum tramp purchased at Kmart also now sitting in our yard. Googling replacement nets and pads and may as well buy a whole new trampoline. Very poor quality.

Leesh79
Leesh79

Poorly made product.

published

I made the mistake of purchasing a plum products trampoline for my children and my niece at Kmart. Both lasted just 12 months before the mat ripped all the way around and all the foam came falling out. Net ripped and products so badly made the once the sun hits the poles the plastic holding the net up ot just disintegrate and fall off the main frame. My daughter was only 1yr and my niece 2yrs so theres no way they were the cause of the damage. Now to replace its going to cost more than what we paid for the terrible thing. DO NOT BUY ONE TOTAL WASTE OF MONEY.

poorly made and doesnt last. mat rips and net falls apart.

4 comments
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Leesh79
Leesh79

I've had the same problem with our 10 foot plum tramp, that was purchased for Christmas last year from Kmart also. Not happy, it was a gift from the grandparents for the kids and now they can't even use it.

Nat
Nat

Theres no way the mats last more than 12 months, very poor quality nets and pads, didnt last one Perth Summer!

Okay not great

published

Fairly easy to set up and my children love it. However the springs don't last very long and break and fly off in all directions. I need to replace about 15 springs. The other parts seem durable. The price seemed very good, possible due to the poor quality springs. I am trying to work out where I can order them.
Inexpensive, easy to setup
Poor springs!

2 comments
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jkford
jkford
Page 2 of 2
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Questions & Answers

mmcnoe

mmcnoeasked

Space Zone 12ft

Our 12 ft is about 12 months old. I have had to repair the netting twice now and it is no longer reparable. The rest of the trampoline is good. My kids love the trampoline but I am not so keen for them to be using it without the safety net working properly. What is the process for getting a replacement net? is it covered under warranty? I am in Dunedin, New Zealand.

3 answers
mmcnoe
mmcnoe

Since the last time I commented the net on this Trampoline has got worse. I am now dismantling it due to safety issues. I do not recommend this Trampoline to anyone. I wouldn't even give it a 1 out of 5 stars.

mooncalf
mooncalf

Did you get it from the warehouse?

Plum Play
Plum Products A.Plum Play

Hi,
The standard warranty for this trampoline is 12 months.
We offer after sales service for all our customers and are always here to help with spare parts.
We hope this has now been resolved, but please contact us should you require any assistance.
Please remember to replace all perishable items every 12 months to ensure the longevity and life of your trampoline.
All the best,
Plum Products

Mayvis

Mayvisasked

Space Zone 10ft

We have been given as a present the 10ft trampoline from aldi for $200 from the grandparents. My husband started to assemble it and the frame has started to buckle. He tried to tighten the bolts on the legs and broke one. Is there a reason why it is buckling?

3 answers
Amber
Amber

Hi Mayvis
my husband put it together. Everytime we have had a screw break we've gone up to the hardware store and bought new ones to put in it's place and that's stopped the poles sliding down and the trampoline being so different in places.
Hope this helps.

Mayvis
Mayvis

Hi. Yes we guessed we would have to buy stronger bolts. But i still dont understand why the frame is buckled? Is that because the bolts are not tight enough and bringing it together. I really have no idea

Plum Play
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Hi,
We hope this has now been resolved.
We offer after sales service for all our customers and are always here to assist with spare parts.
The reason this may have been buckling is because the enclosure net was not installed at the time. Once the enclosure net is installed the trampoline evens out and therefore will reline the shape.
With regards to the bolts - these are available for purchase should you require any replacements.
Please let us know if we can assist you any further.
All the best,
Plum Products

Belinda85

Belinda85asked

Space Zone 10ft

Purchased a 10ft plum trampoline with enclosure & ladder. 3 of the bolts have broken off the leg clamps & the legs look bent & wobbly.
It's not safe. The number I've been given to call in regards to warranty is closed for another week, this is supposed to be a Xmas present for my kids & now they can't use it.
Has anyone else had similar problems & been able to rectify it?

2 answers
Amber
Amber

Hi Belinda, my husband went to the hardware store and bought different screws to replace the ones that broke. Ones that are stronger. and haven't had any problems with the new ones screwed in. Hope this helps.

Plum Play
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Hi,
We hope this has now been resolved.
We offer after sales service for all our customers and are always here to assist with spare parts.
The reason this may have been wobbly may be due to the surface this was on. Please ensure this is on a flat and stable surface.
With regards to the bolts - these are available for purchase should you require any replacements.
Please let us know if we can assist you any further.
All the best,
Plum Products

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