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Reviews

(133)
(10)
(2)
(1)
(8)
  • Product Quality
    4.8 (42)
  • Return Claim MadeYes (0) · No (51)
  • Warranty Claim MadeYes (9) · No (41)
  • Product Appearance As advertised (82%) · Not as advertised (18%)
  • Customer Service
    5.0 (53)


looking for a new quality comfy couch for a beach house

published

I found the perfect couches and I was able to take sample colours home first to choose what suited my house. Christine was very helpful and provided me with various options.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Katrina

KatrinaSouth East Queensland, QLD

  • Verified customer

Plush Maroochydore

published

I was looked after by Maddy at the Maroochydore Plush Store. Maddy was friendly, professional and extremely helpful. I am very happy with the service and would recommend to others.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMaroochydore
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Lynds

LyndsSouth East Queensland, QLD

Perfect customer support and beautiful lounges

published

Huge and warm thanks to Maddie at Plush Maroochydore. Maddie has the knack of knowing just when to appear to answer questions, and when to back off and give us some space to think through our purchase. Her knowledge was obviously complete and she explained everything thoroughly, and was patient enough to go over things when we asked to make sure we understood. Maddie was an absolute delight to deal with, and was even kind and friendly to our toddler (he slept with the Plush puppy the staff gave him that night!) Highly recommend the store and Maddie.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Wendy

WendySouth East Queensland, QLD

Great Customer Service

published

Excellent customer service at the Maroochydore Plush store by Maddie.
We found Maddie to be very welcoming and friendly, not pushy. She explained everything about the different leathers, the different configurations and the difference between different styles of sofas. She was very patient even after my 3rd visit, never once pressuring me to purchase.
Now looking forward to receiving our sofas soon.
Thank you once again Maddie.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Danielle

DanielleSouth East Queensland, QLD

Excellent Customer Service!!!!

published

Wonderful experience at Plush Furniture with Maddie!! Finally decorating our home....we had to make some big decisions and Maddie was so helpful, caring and patient with us. She went out of her way to come up with suggestions, problem solve...offering photos, samples, scaled drawings to help us create two wonderful spaces in our home. Thank You Maddie

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Knowledge of Product and Excellent Customer Service

published

Thanks to Gaby at the Plush store. Gaby explained every detail of the products that were looked at, kept in touch but was not pushy. Looked at other similar products but came back to Plush because of the customer service, warranty and superior product

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Greg M

Greg MSouth East Queensland, QLD

  • 3 reviews

Best customer service ever!

published

My Plush recliner settee was well out of warranty, but when Elliott came along he said that customer satisfaction was Plush's primary objective and he fixed it all up for me. Like I said, "best customer service ever". Well done.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationMaroochydore Homemaker Centre
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Sandyboles

SandybolesWide Bay-Burnett, QLD

  • 3 reviews

Pleasant,stress free, lounge shopping

published

As we live in the country we travelled to the Maroochydore Homemaker Centre to buy a new lounge suite for our very irregular shaped lounge room With the help of the very efficient and knowledgable, Kate Jordan we were given different configuration and fabric options to suit the room Comfort was our No 1 priority so we will be eager for its arrival early April So far, so good.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
  • Verified customer

Great products and better service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service!

published

Tracey in Maroochydore was a wonderful help . . . very nice and thorough, making sure we were clear on everything. This was our first purchase at Plush, and we will not hesitate to return! All good!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Schatzi

SchatziSouth East Queensland, QLD

  • 2 reviews

Perfect recliner lounge sofa

published

After looking at various furniture shops for a comfortable recliner lounge we found it at Plush Maroochydore store. Lovely Tracey was really helpful and explained all the features and different styles of recliner lounges. We can highly recommend this store and their quality furniture and especially their friendly and professional staff. And we got a bargain - 55% off!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Tim

Tim

  • 2 reviews

Fantastic service in store and on the phone.

published

Christine in store was fantastic no hard sell just the facts and what we needed to know to make an informed decision. No pressure when we said we wanted to go away and think about it.
Due to work we decided to phone to make our purchase and spoke with Lisa in Melbourne. She was really helpful and professional even when the internet went down at her end due to the weather! Couldn’t recommend plush or Christine and Lisa enough a credit to plush.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore and over the phone
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Chris

Chris

  • 3 reviews

First class service

published

How refreshing to experience good old fashioned service. Maddie was extremely knowledgeable and understanding of our needs and answered all our questions. We look forward to receiving our new 'Dane' and would have no hesitation in purchasing from Plush again.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great to hear your Maroochydore experience ticked all your boxes. Hope you enjoy and looking forward to your next visit!

Warm regards,
Plush Think Sofas


Lynne Burke

Lynne BurkeSouth East Queensland, QLD

Second order of the Leroy 2.5 and Leroy electric chair.

published

We have been thrilled with our first purchase which was 4 months ago. So much so we have put in a repeat order.
Terrific quality of product and service. Thank you to Christine at Plush for all your help.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaroochydore
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent service

published

I visited the store twice and was helped by Maddie. She knew the products and the range of materials. She was very good at explaining the invoice clearly to me

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Janis, we are so pleased to hear that you received excellent service from Maddison. We will be sure to pass your appreciation onto the team!
Warm regards,
Plush Think Sofas

Karen

KarenSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Plush Customer Care Service

published

Andrew from Plush customer care was fantastic, very patient & cared about fixing the imperfections perfectly on my lovely sofa . The outcome was a positive result, he did an amazing job & I was very impressed with his friendly manner l am a very happy customer. Thank you Andrew for customer service excellence.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationJindalee
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Karen, thank you for taking the time to share your valuable feedback. We are glad to hear Andrew had you enjoying your sofa as soon as possible just in time for Christmas holidays. Hope you continue to enjoy!
Warm regards,
Plush Think Sofas

Review collected in partnership with Plush Furniture


Gwenny J.

Gwenny J.South East Queensland, QLD

Easy As

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaroochydore Homemaker Centre
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Sue

SueSouth East Queensland, QLD

Finally found the perfect couch.

published

We visited Plush at Maroochydore a couple of times and Maddie was very helpful in finding the product to suit our measurement requirements and colour scheme. We can't wait to have our modular couch delivered. Just wish it could be sooner. Thank you Maddie.

Customer Service
Product Quality
Store LocationMaroochydore
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

  • Verified customer

Amazing workmanship, Brilliant Service

published

Andrew has now repaired and quality controlled our plush modular twice. Both times the improvements to the imperfections have been remarkable. His friendly work manner in our home and his attention to detail has definitely impressed us, thank you Plush team.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan mega centre plush furniture
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Hajra, Thank you for taking the time to share such great feedback on your Plush Care experience. We are so pleased to hear Andrew was able to rectify the issues. We look forward to passing on your kind words.
Warm regards,
Plush Think Sofas

Review collected in partnership with Plush Furniture


  • Verified customer

Andrew- recliner service

published

Andrew was accommodating to our packed schedule and was punctual, friendly, polite, professional and promptly returned our recliner to working order. Andrew also supported our warranty claim with no opposition. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAspley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Su'n'Tim, Wonderful to hear your positive feedback on your Plush experience. We are sure Andrew will enjoy your feedback and we hope you enjoy your Plush product. Many Thanks!
Warm regards,
Plush Think Sofas

Review collected in partnership with Plush Furniture


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