Reviews

  • Product Quality
    4.8 (498)
  • Return Claim MadeYes (17) · No (1,132)
  • Warranty Claim MadeYes (29) · No (1,130)
  • Product Appearance As advertised (684) · Not as advertised (75)
  • Shipping
    4.5 (275)
  • Customer Service
    3.0 (2)
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Excellent Customer Service

published

It was a pleasure dealing with Dawn Sherwell from the time of my inquiry to placing an order (Cooper leather Ottoman). She responded quickly when I asked for a leather swatch and gave me an online quote. She was also quick in replying my emails about my other queries on the product. Excellent customer service, Dawn!

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Adam
Adam
  • 3 reviews
  • 1 like

Great Customer Service

published

Was lucky enough to Huan helping me out with a sofa purchase. Great product knowledge, made the process so easy.

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Jansen modular

published

Dawn from online sales was amazing, she sent out fabric samples as I couldn't visit a showroom due to living in a regional Qld. Dawn answered all of my questions and helped me choose a sofa suitable for my needs. Can't wait until my new sofa arrives.



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Jodine
JodineWide Bay-Burnett, QLD
  • 2 reviews

Online shop was easy & Dawn was helpful many memories will be had with loved ones. Cheers Jodine

published

Was delivered, only problem was a huge storm hit at the time, which can’t be helped, delivery people put lounge together

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Joanna and Daryl
Joanna and DarylSydney, NSW

Extremely Satisfied Customers!

published

We would love to personally thank Dawn for her assistance with our new furniture for our brand new home! She was such a pleasure to deal with. We ordered 5 pieces from the Santa Monica range (the 2 seater sofa, armchair, 3 seater with left-hand chaise, 4 seater corner modular with left-side terminal and ottoman) and they got delivered today, which was much sooner than anticipated (thank you, Plush!) Delivery and assembly went smoothly (thank you, boys!!) The furniture is gorgeous, of great quality and so comfortable!

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Charlie
CharlieSydney Surrounds, NSW

Dawn was 5 Star the product 1

published

The sales process went well Dawn was great but sorry the product not worth the money
Cheaply built
Marked on delivery which was repaired
The finish product 1 star

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Fantastic service!

published

I had a fantastic experience using the online store to place my order.
Dawn was wonderful in assisting me, answering all my questions, and ensuring I had an easy and positive experience. Thank you, Dawn!

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Perfect match!

published

Jared A was exceptional in recommending the right couch for me. Very helpful, thanks Jared! I'm looking forward to relaxing in it!

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Amazing Service

published

Website was easy to use to create a personalised order and the after service from Jared was exceptional. Highly Recommend.

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Anonymous
Anonymous
  • 2 reviews

Great Service

published

Had great service from Nicole at Moorabbin and Taryn at Frankston to help us choose our couch. Nothing too much trouble for either. Pleasure to shop at both stores

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Ruth
RuthWestern District, VIC

Quick call back 24/7 & access to support .

published

Ordered on line with Dawn who sent some samples then discussed the products fully.
She was very easy to talk to and helped me through the colors and finishes.

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Lauren provides excellent and friendly service

published

We visited the Myaree store a few times in making our purchase. Lauren was always knowledgeable and friendly - couldn’t ask for better service!!

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Willeka
WillekaGreater Melbourne (Outer), VIC

Perfect!

published

Fabulous service! The chair is just what I wanted, came quicker than I thought it would and such friendly and polite delivery guys!

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Kirsten
KirstenSydney Surrounds, NSW

Web chat/online sales staff a great help

published

Initially I found the online store quite easy to navigate however when I went to use the ‘build your own’ lounge it was a little confusing as the colour I wanted wasn’t listed; so I opted to use the web chat.
Dawn was the online sales assistant who helped me with dimensions and components to make sure the lounge would fit in my room. Dawn was very knowledgeable and closed the sale! Thanks!

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Bill M.
Bill M.
  • 2 reviews

Very good couches and service from Dawn

published

Very happy with the couches, good padding, good leather and upholstery. Dawn's service was very good through the online ordering service and very helpful. Delivery guys were good.

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Excellent product and service by Dawn

published

I love the quality of the Napa chairs. My experience with Dawn on the online store could not be beat.

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Georgia
GeorgiaGreater Melbourne (Inner), VIC

Dawn was so helpful and informative. Great customer service

published

Dawn was helpful and happy to assist with my questions and research on the items. My plush experience with dawn will definitely make me order more

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Wendy
WendySouthwest, VIC
  • 3 reviews

Good online store

published

I have not received the product but entered an incorrect address when ordering. I called the contact no and left details. Jarod A then contacted me and assured me he had changed my address to 1/12 xxxxxx instead of 1/1 xxxxxx. He was extremely efficient and courteous so thank you Jarod A

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Michelle G.
Michelle G.South East Queensland, QLD

I delt with Lisa Rowlands over the phone and via email she was easy to talk with and totally helpful!

published

It was easy from navigating the website to having it delivered and set up by the delivery men and all the steps in between

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billyola
billyolaGreater Melbourne (Inner), VIC
  • 2 reviews

perfect couch

published

The product is beautiful and thanks to Valerie for helping us choose the item. Many thanks and the price was
very good

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Great service, looking forward to receiving the couch

published

I ordered online to take advantage of a sale and was helped by Lisa with the order as I couldn't add all items via the online site for some reason. Her service was great & solved my issue, as well as naswering key questions. I'm really looking forward to getting the couch!

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Very helpful

published

Nicole and Huan were extremely helpful and easy to deal with. We purchased a modular lounge and occasional chair. Can’t wait to receive them.

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Great experience

published

Jared A was lovely to deal with throughout the process of purchasing our first online couch. Sent out samples to assist us and can't wait to receive our couch. Thank you

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Shaz
ShazVictoria
  • 2 reviews

Fabulous Service

published

Another pleasant and easy transaction with Dawn through the online Plush store, wonderful communication and service!
Thank you once again Dawn :)

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ken
ken
  • 2 reviews

Great support during online ordering process

published

Dawn contacted us pretty much straightaway once we started the online ordering process and helped us with fabric samples and continued to keep in touch all they way through to make sure everything was in order. Outstanding customer service, thanks Dawn

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Extra Information

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Plush Furniture Online store is a ieatwords.com.au Awards Winner for 2021, 2020 and 2019. Learn more

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