Do not go with these scammers! Like other posts apparently an email was sent with new rates which i never received and my bill is now double!! called to discuss and they couldn't do anything except put me on a payment plan. Canceling my plan and going elsewhere they are a joke.

BEWARE!
They offer cheap prices to lure you in. They then increase your price without notice, and you cant change until the next meter reading. In the mean time they rip you off.
They increased my rate 50%, you only find out when they send you the bill. They say that they can do it in their contract. Im complaining to the ACCC as they are breaching many consumer laws IMO.

Double your energy rate without telling you what the new rates are in the notification email. This company should be punished.

Just very aware with these people. our rates have over doubled and they have not notified us of the price increase this has happen not once but twice. am changing providers today. make sure they have to contact you in person by phone to change your rates.

The rate went up by more than 50% without telling customers the exact new rate. I was shocked when receiving the new bill. Transfer to another company. Never go back! ! !

Do not sign up with Q ENERGY. Since this company moved off shore it delves in criminal activity!! I don't use those words lightly however we missed their sneaky contract roll over email which came under a different email address to the one the invoices are submitted on and we didn't know until the next bill came through that we had been stung with doubled rates. Try someone else but stay clear of this lot.

Ok by the other comments this is just policy with QEnergy. One year it was 17.8c/kWh then at the end of contract it went up to over 40c/kWh. I'm not sure if that can be legal. Yes, they send an email with the new rates in an attachment. You'll miss that if it goes in your spam folder though or you don't read the fine print. But you'll notice it when your bill for the month is more than double what you expected though.

I had a great rate with them, until all of a sudden without notice I get a bill that’s DOUBLED. I called immediately and the response I got was, your contract has been auto renewed due to no response!! I received NO SUCH EMAIL, I have received every bill, how come only this one went missing?? I have never defaulted and also been with this company for a very long time. They lose good customers due to greediness. I have moved my business account as well. Never again. I’m back with Momentum, great rates..

Bait & Switch. Spent one year @ 16c per KW - which was best offer in my area (NSW 2758) - then email renewal sent to me with no notation to suggest other than I should re-new and everything would continue as normal ....BUT .....when you look at the tariff it has INCREASED by over 100% 16c to 35c per KWh. Dishonest and bordering on criminal in my opinion.

Got a letter from Qenergy saying that there was going to be a increase in my electricity rate. Nowhere in the letter does it say what the new rate will be! It simply says that the increase will be reflected on your next bill. Then 3 months later when the bill arrived my kwh rate and daily rate increased by 53% and well above competitors. This company is unconscionable. They knew that the increase was significant but deliberately withheld material information to enable customers to make an informed decision.

Just transferred to QEnergy for electricity. Had some minor issues but quickly sorted by Dorie in Customer Service. Easy to contact by phone, calls promptly returned and issues sorted to my satisfaction.
Love the great competitive rates.

Changed over from EA to QEnergy, and have been saving around $250 a quarter, this has been a huge impact and I don't think we'll go back to the big energy companies.
Setup process was really quick and easy, although you cannot check your usage amount online and only once the quarter bill comes in.

Every year, look around and shop for a better price.

We only just changed over, so was a little concerned with all the negative reviews.
So far everything has been excellent. Everything has happened on time and as discussed.
There was one small hiccup with the first bill but they responded straight away to my query and it has been resolved. I was actually quite impressed that they even followed up to make sure I was kept informed of the resolution .
Great work that's how to keep customers happy....sometimes things do go wrong slightly but the measure of a good company is how well they resolve the issue.

Excellent Service. Was explained in FULL.. The rules, and regulations regarding changeover from ergon as main supplier. Took a number of complaints to ergon before they rectified THEIR issues with changing over to Q_Energy. .. When I finally left Q_Energy due to Change of circumstance, there was NO issues at all. Very helpful, friendly customer service.

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Will Recommend you.. And have done ..
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Thanks Again guys

Nothing wrong with the supply but the price hike afterwards was unbelievable. Most companies will have a modest price rise from time to time, but 57.6% in one hit is unethical to say the least!