Just changed from Origin to QEnergy and so far I'm VERY happy with the service. Great customer service - phone answered instantly and all questions answered. Good discounts with no insisting I either direct debit or pay up front...

A residential electricity user in Sydney, i had received my quarterly bill and reviewed it to other suppliers.
QEnergy had the lowest rate for electricity supply and the the daily charge. A telephone call fro a customer rep a who made my switching easy. A further query was answered next day.
So far i am very satisfied with QEnergy.

Have had excellent service from QEnergy, and the rates still make me pinch myself, superb. Even with the recent increase in wholesale rates across all energy suppliers, my QEnergy rate actually went down for the first steps of my plan, and up by only I cent per kWh for my top step. Highly recommended.

I have spoken to QEnergy a few times since joining. Each time I have received courteous and helpful support, and never had a question unanswered. Rates are extremely competetive as well. Quite happy with them.

I sent an email to QEnergy service with a question.

I received a prompt and helpful reply and an ongoing conversation.

Q Energy are very eager to offer assistance to get you to sign up with them. Different story when you require and book in a disconnection with plenty of notice ( 3 Weeks) due to an end of lease. Be aware that they will bill you on the date but not do the disconnection until 20 days later and bill you with more chargers.

It's clear from other reviews that this company engages in very dubious business practices, which I experienced in an illegal telemarketing call from them. They refused to disclose, as required by law, how they had obtained the number, made false claims about speaking to someone at the company before, and pretended to be doing a "bill review of our electricity account". Only the business doesn't have one.

I receive a letter of demand stating that I have overdue amount of $284 invoice date September 2014. I dont know this company I don't even own this property during that time. Scam! QEnergy you should do your homework first before treating to sue someone for unpaid debt that they never had. This is pathetic.

This is the worst energy company. They bill you when they feel like billing you. I was on a monthly billing cycle. I rang 6-7 times to receive my bill with no bill sent or emailed till 4 months later. Then they disconnected my electricity and said it was my fault. Cost me hundreds of dollars, for a fault of their own. No sorry nothing.

Having read a number of the other reviews. I find the fact that you get the discount (even if you pay late) better than other providers that give the discount ONLY if you pay on time.
As a result, expect that you will get a call if you have not paid your bill. This is just good business practice. As I recall, at no time did they offer FREE ELECTRICITY.

We have been with QEnergy 2 years. At the start they reneged on solar credits, policy was changed and my manager was not aware. Best they could offer was to not charge a termination fee if I wanted to leave. Very big of them. After that has numerous problems with them charging our account for the wrong amount. Then they increased their rates by 44%!!! last month. Now with the final bill we missed by 1 day, received a message outside of business hours and then a threat to send to a collection agency. Maybe if they would have read there notes they may have had better business practices in dealing with a leaving credit. Both of my sons work at Origin and AGL and will post this to our Facebook to be shared

I've been with q energy for almost 2years not a problem, BUT, I'm a small business and rely on cash flow to pay bills I am 4 days late paying my bill, I get a phone call from this rude person stating if I don't pay my bill he will personally ensure my electricity is cut off if I don't pay in 2 days, look at your staff q energy I'm a small guy $400 a quarter, lost me I'm going elsewhere even if I have to pay a little more to get the service I require, also they have moved to an indian call centre I think it used to be Australians you spoke to not indian not some rude £&&*((

i used q energy for 3 months for business and residential didn't even meet the criteria they offered even got ripped off. only 10 days to pay the bill and a week later i get a call from q energy hassling to pay the bill. it is the worst electricity company ever. will never recommend to anyone.

Have been with Qenergy and I dont think they realize I still have an ongoing account which I'm tempted to cancel. Moved onto new supplier due to very unprofessional reminders being sent out when never been overdue or even due. Was sent a final bill with all sorts of charges not making sense, PLUS early termination when I'm out of contract!! have filed complain with Ombudsman.

We have never had a drop out and whenever i have had any issues it's as easy as an email to fix it.