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Reviews

3.7

7 reviews
5
(4)
4
(1)
3
(0)
2
(0)
1
(2)
  • Value for Money
    2.5 (2)
  • Transparency
    2.5 (2)
  • Customer Service
    2.5 (2)
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good value for money

published

on paper, policy looked comprehensive and corresponded to what we needed. Staff on the phone very pofessional, friendly and helpful. However, had to cancel insurance before we could experience our travel.
I would certainly take it up again on future travels.



Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult and Teenager
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dobbo

dobbo

  • 2 reviews

I wish the other companies I am trying to get refunds from could be as efficient as you thank you very much

published

Every time overseas or interstate I have used the same Insurance company and have been very satisfied with all aspects of my dealings
Staff have been amazing and very helpful each time

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult and Senior
Tony

TonyPerth, WA

Basic domestic travel Perth to Melbourne

published

Quoted $130 then called 2 other places both were $40 when called to cancel man was very rude have been with Rac for 30 years have house car and breakdown will be calling around when policy are due



Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
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Travel Insurance

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Stress and disbelief

published

My first time using RAC travel insurance, thought this was a reliable company. I ended up fighting for months to be reimbursed and am still fighting. I was told to come home by a representative of the insurance company and did exactly that. Now I am inundated with trying to prove no preexisting condition, that I followed company directions. The stress has been overwhelming and I am devastated to be treated so unfairly. At no time was I given help to find a doctor and when I emailed asking them to call me they informed me that the company doesn’t make phone calls. I was terribly ill in Cairo and had absolutely no support.

Insurance claim madeYes
Roy

RoySouth Kalgoorlie

Darwin Holiday

published

Use RAC travel insurance when we can and fortunately this was not required to be used on this holiday. Always good to know you are insured when on holidays.

Insurance claim madeNo
Chris M.

Chris M.Perth, WA

  • 5 reviews

Easy to obtain policy on-line.

published

I have used RAC Travel insurance several times and find it easy to obtain on-line, including the coverage of Pre-Existing Medical issues, and the cost is fair when comparing to others of a similar service level and reputation. Also available for Rental Car Excess coverage only, which is convenient for travel within Australia.

Insurance claim madeNo
Alwyn

AlwynArmadale

  • 2 reviews

Peace of Mind

published

When I travel overseas, I tend to head to RAC for travel insurance. Arranging it on-line is the simplest thing to do; there's a number of choices you make and after that you just tick the right boxes, pay the required amount, which is a reasonable figure, and the certificates head your way in the email. Nothing could be simpler. I call that a simple way to get peace of mind.

Insurance claim madeNo
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Questions & Answers

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