Customer service by Lisa was excellent. She was always ready to help, keep us up to date, patiently explain everything and said we could keep in touch. Great interest rate. Very satisfied.

Lisa Whitla was very nice to deal with and helped me with the process. It was my first time getting a loan and there were a heap of documents to sort through and it was quite overwhelming. She was very patient with me and helped me get through the initial set of documents.

Lindsey from the settlements team also helped me with understanding some of the terms and paperwork.

I know it was a testing time with COV-ID but all the staff i talked with were very patient and nice.

Lisa Whitla, our Personal Finance Manager, gave great customer service, always available and willing to help. She was always willing to followup on any questions or concerns we may have had.

Great service, thanks Leon!
Application went smoothly. Communication was clear via email and also had time to chat on the phone. Would recommend and use again in the future.
All the best.

Reduce Home Loans provided an excellent service. They found us an excellent interest rate, were helpful and responsive throughout the process and ensured our refinancing could occur as seamlessly as possible.

The amount of paperwork required for this process was onerous. However, this was the requirement of the banks, not Reduce Home Loans and they were wonderful at helping us through it. We would definitely use them again.

The customer service shown by Rhyse was great. Supported my wife and I through the whole process well and was a pleasure to deal with. However the actual process of application took a long time with being asked for documents on multiple occasions. However would recommend.

Outstanding low rates, a must to consider. Highly recommend new lenders and those looking to refinance and save much needed dollars check out Reduce Home Loans. Their low rates are consistently as a sharp as you see in the market and no surprise they've regularly won awards for looking after their clients, such as Money Magazine Awards.

Customer service is great, rate is very competitive compared to the other banks. However the whole process took a while from start to finish. I was asked the same documents multiple times which was pretty frustrating.

I was very happy with the contact and very responsive replies from Rhyse at Reduce Home Loans. The process was quite long and a lot of documentation required to be provided (different to the big 4 banks) so just be aware of this when starting the process. Rhyse was always willing to assist with my questions. The low interest rate can't be beaten, and I did a lot of checking prior to going through with Reduce Home Loans to refinance. Some of the costs were a little hidden, which I think is something that can be improved to assist when you are making a decision to refinance in the first instance. Overall I would highly recommend.

David was very helpful and attentive throughout the entire process, however there was a lot of difficulty getting the loan approved on time which resulted in the settlement being pushed back a couple of weeks, but I still ended up with an exceptional homeloan rate by the end of it

They offered good interest rate, paper work was too lengthy, asked to submit same document in different date for few times, middle of progress got sick of submit of document and plan to exit. But once settled with all quite and enjoying with lower interest rate.

I found the approval process pretty seamless and easy, and the rates offered were very competitive. Communications was easy throughout via email or phone. When calling their settlements team, there there was never a long queue to talk to a team member. Recommended.

Reduce were really easy to deal with, transparent and super responsive. The rate got increased as the lender changed its rating of apartment to high risk. The rate at the end was OK and still competitive but not as great as we expected. We will try again with Reduce for our next home.

This is hands down one of, if not the best home loans available. Drop the big banks and deal with a non bank lender. Our specialist was Dane Binckes and was always happily available any time of the day to assist with our queries. The application process is not super straightforward but Dane was available to assist where required. It is worth it as I believe we have the BEST rate in Australia that will pay back again and again and again.

Great rates and no fuss home loan offered. Rates are a bit higher than expected but made up for with the lower rates provided. Very thorough in checking supporting documents which provides peace of mind.

We recently refinanced our home loan with Reduced Home Loan and are extremely happy with them. The staff were friendly and helpful throughout the process. The only thing that was a little bit annoying was the number of documents that they required. However, I would assume that is because of their low rate loan and the banks which work with them are a little bit cautious about choosing customers.

Reduce Homeloans provided a great service while purchasing a new home in March 2022 then re-consolidating debt March 2020 while also getting one of the lowest interest rates around. Much better than the big 4 banks. Have recommended RHL to many work colleagues and friends since. Thanks Reduce Homeloans.

I have been dealing with Dane, one of the finance manager from day 1 when I first called up to understand the process and timeframe so I can confidently secure our property when making an offer. The team at Reduced has been wonderful, offering me continuous follow ups and support with the administrative paperwork. Joel from the back office has been extremely helpful and prompt given our tight deadlines to meet Finance and B&P conditions. Without any doubts in my mind, I can strongly recommend Reduce Home Loans as your lender they have the most competitive rate currently, they know what they are doing and they value you as a customer which is the biggest difference if you compare it to other lenders including the big banks.

What more do you want in a home loan. Fantastic rate and easy signup process, no hidden nasties after the approval. Very happy overall and would recommend to others trying to save on their home loan.