Virtual office services are fine, but wait until you want to cancel...

You'll be auto-renewed 3 months before the end of your term, for another 6/12 months (depending on your contract), with no notice whatsoever, and no opportunity to cancel.

Unless you like being taken for a ride, avoid.

Their pre sales service is great and fools you into thinking its going to be excellent. Everything after this is a total failure. Don't do it, look elsewhere and you'll be a happier person. I'm currently 2 months before the end of my first agreement, I was signed up "automatically" to a 6 month extension and now I cannot leave the agreement for 8 months. Be cautious and like I mentioned earlier perhaps look elsewhere for a better option there are plenty around.

Cannot agree more with all the bad reviews. They do not care about you or your business. The only thing they care about is get more money out of your pocket. With their terrific telephone answering services, we have lost so many potential customers. And now we have to stuck with them for another year because they automatically renew my contract and refuse to cancel it.

Be careful when entering into a contract with REGUS. The person you sign the contract in will be most likely not the person who deals with your potential exit. In my 2 years with REGUS (in the same centre), they have had 5 different managers (high staff turnover). They promise you the world and underdeliver. Absolutely underwhelming. I am talking about a REGUS location in Australia (Melbourne). Also, they have failed to provide a refund of the retainer/ deposit to date (after a few months of chasing up). Not sure what they are dealing with and how come their customer service and customer experience (with most people I know who use them) are so poor.

during my lease I was always overcharged and their backend systems seemed to be in a total mess. Many calls to their office manager went un answered and unresolved. I finished my lease and left and the charges continued despite the fact I have cancelled my account, notified Regus of that, sending them many emails asking them to stop. Just got another $700 charge with no invoice. BTW, I moved to WeWork across the street and they are flawless.

Don't expect your phone calls to be returned as after repeated attempts to get someone from accounts to return my phone calls they don't. Don't use their credit card direct debit as their systems don't appear to work and invoices go missing. Stay away from this company please unless you want endless amounts of frustration and for bills for amounts you don't even owe to go through to debt collectors.

Do yourself a favour and do not use these guys! I promise it will end with you pulling your hair out of your head. Their staff are extremely unprofessional and have no concept of the word customer service. The entire team including senior management are extremely incompetent at their jobs and this has to be up there with the worst customer experiences of all time. Be aware of the automatic renewal clause in the contract!

I have been with them for 8 months now and it all started good but now has turned horrible. Calls not being transferred and now they want to charge me for storing a small box and some mail. I signed up stating that I will only be in the office every 1-3 months and they said that's fine just collect them then. Now they are charging me $5 per day for storage. I know for a fact that the business at Blacktown NSW have hardly any business and my little bit of mail and 1 box here or there is taking up hardly any room.

I warn everybody to stay clear of these guys, as they will just rip you off blind. The area managers haven't even got the manners to ring you.

I recently took out a Virtual Office plan with Regus. Like many of the reviewers here, Regus took payments incorrectly. In this case, I hit the "pay now" button on the My Regus account platform and it deducted the payment twice from my card. Unbelievably, the invoice continued to show "not paid." Despite repeated requests, Regus seem absolutely unworried by the issue and refuse to accept they have a problem with their payment platform. In fact, they even tried to blame me for the issue! I have never encountered such arrogance from a customer service perspective in my life!

I'm not going into the full story but I agree with most of the other reviews here. It took 12 months of emails and follow ups to stop the automated deductions.

On 22/03/2016, Regus auto withdraw fund from our account incorrectly, without giving any notice before head and without authority. We requested refund on 24/03/2016 and keep chasing for the refund but the regus staff just ignore our request and we didn't receive any refund as at today 19/04/2016. It has been a month almost!!!!

BE AWARE!! This is not a professional company. I have been over charged by approx. $5000 which was taken from my credit card without my authorisation. This is now been investigated though by my bank as Fraud. Hidden fees on exit also, hidden by referring you to "house rules" which is a seperate document to the contract. This company is the most highly disorganised, money grabbing company I have come into contact with. Please do not waste your time or money.

Two major issues. a) The guys signing you up to the deal are not aware or do not disclose the finer details embedded in the text. b) Are abysmal returning retainers and will make you jump through hoops before returning your funds. Looks like no one there knows what's going on.
If you need pointers as to what to look at in the lease, give me a shout. It's dirty.

They never sent me any membership cards or information, and ignored my emails. After I demanded they cancel my membership they did so, but refused to remove all personal information with regards to me from their database. They feigned ignorance about what privacy laws are - at least I hope that they were pretending, as I shudder at the thought they actually don't know. Intolerable. DO NOT USE. I've never reviewed anything before, but then again no 'legitimate' business has ever stolen my personal information before.