We have been dealing with Regus for a few months and are so angry with the level of service they provide.

[name removed] is a compulsive liar and thinks as a manager she can treat tenants with disrespect. She tries to charge people for items they don't use and for items that don't exist.

We have reported Regus to the police who are now investigating them for fraud and because she represents the company she is the one they are looking at.

PLEASE don't use this company.

When we came to Brisbane office, they were good and cooperative. Now, their attitude towards customers / maybe existing customers is non-cooperative. Every time I speak with them, I get negative vibe.

I am currently under contract (not for long), I don't think they will see me again. I am not sure, how can they fill their empty spaces in office with this negative vibe and uncooperative attitude.

Took us almost 6 months to have our bond and retainer returned, and only after threatening legal action. Staff in Melbourne are as pleasant and helpful as they can be, but ultimately have no authority. We were charged even after cancelling, and had to jump through numerous hoops, and follow up constantly and quite aggressively until we finally received our money back.
Also, read your initial contract carefully - we were slugged with a $1,000 "exit fee". Cleaners are expensive in Melbourne, it seems.
Would definitely NOT recommend after our experience.

The receptionist are nice people and the facility are good. That's it though! They don't allow reviews because of how terrible they are. They take your money and dont really care about anything else. They wont let you talk to anyone they won't help at all. I have never dealt with such a faceless money grubling company.

Signed up to a 12 month contract. Since then have received an invoice each month (which is direct debited) for a higher amount, which is considerably more. Despite repeated questioning and complaints raised - which have been acknowledged and apologised for, nothing has actually been done to fix the problem. Now going on six months.... During this time they have had constant high staff turnover meaning back to square one each time when raising the complaint. We would never use Regus again or ever recommend them.

The worst company I have experienced, didnt tell me that they had stopped collecting payments and stopped forwarding mail to me, resulted in a fine from Companies house and another companies vat returns being delayed.

Complained to them and they told me that they often have issues receiving post as there are 3 other addresses that post goes to, when i asked them why they then said that one of the companies was not registered even though i have an email to prove it from there team.

Waste of money and cannot deliver on the services that they charge for.

Never again

regus are rip offs, scam artists, most dodgy service we have ever been through.. we will fight this feral company, along with its management to the end with our legal team..

Been waiting for my bond for weeks. All contractual obligations met, been ripped off late fees, rude and doggy staff. All they say when you follow up is we will do it ASAP. It usually takes up to 90 days. If you want peace of mind work from home. You will be better off overall.

Appalling service, constant errors with mail delivery and almost impossible to cancel the service. After 9 months of attempting to cancel this they are still pulling direct debits from my account, despite multiple times being told the service was cancelled and no further payment deductions would occur. Strongly advise against using them.

Dumbest concept ever... They're only making money through tricking and deceiving less savvy customers.
Want a temporary, casual office space - they only promote 24 month contracts. This defeats the whole purpose of temporary/casual space - Another Large Corporate Organisation that doesn't "get" the market they are operating in...

Regus accounting team is detached from the rest of the organization. Therefore, the invoices come usually incorrect and you have to waste most of your time trying to find someone who can correct the invoice. Before you even know it, there is a chance they will block your account. Finally, don't expect to have your important documents forwarded to your address, they don't care much about that either.

March 28th 2018 Update: Impossible to correct a wrong invoice

The team confessed I was charged more than I should. Ironically, the system doesn't allow them to refund the money or compensate the client. I regret signing up with Regus, it's a nightmare, unless you want to keep fighting all your life. They owe me $3,000!

I signed a contract for 1 year. I notified them of not wanting to continue the contract before the end and received no answer. I did this again after the end of the year and still no answer. Eventually I called them after funds continued to come out of the bank and they said it's an automatic renewal. I need to go through hundreds of emails to try and find where I sent it to but do not sign this agreement as I think they will try this again and again. They refused to cancel the contract.

I will now have to cancel my credit card.

6 week lease. No contract given. Charged 2 months??!! rental bond not yet returned. $54O to 'fix' an office I rarely used. Avoid !!!!

Virtual office services are fine, but wait until you want to cancel...

You'll be auto-renewed 3 months before the end of your term, for another 6/12 months (depending on your contract), with no notice whatsoever, and no opportunity to cancel.

Unless you like being taken for a ride, avoid.