They sneakily auto renew your account for the same period you signed up for without warning. This means if you signed up for 12 months, they automatically renew another 12 months without any warning and you're stuck! Very unethical behaviour and not small business friendly (eventhough we are their target market). I hope one day someone takes them on and shut them down. They are absolutely disgraceful!

Have been told after many years as a virtual office tenant that they want over 12 months notice to terminate ! Look guys, this is a scam, they know exactly what they are doing, making it as hard as possible to leave when this type of facility should be designed to make it easy to come in and out. That was the whole idea when this type of service started. I am consulting lawyers but they know that most people will just accept it. Don't let them get away with it. Oliver.

Regus reception staff are horrible and unprofessional in the World Square Building. Toilets are never clean, and the room temperature is either too hot or too cold. I do not recommend this office space.

rented a virtual office, price was $211 per month. They charged me $268 because I wouldn't lock in contract and i need it for only one month. Also they asked me for $400 retainer. I used their office only 2 times and after 3 weeks gave them a termination notice i don't need it anymore. After 3 months still i couldn't get my retainer back also they are threatening me to pay another $322. $400+$268+$322=$990 i tried to ask their management to help but they're completely ignored me. If any body's ready to sue them we can make a group and stop them. I'm ready to take it to court.

We are losing money because of the poor internet at e-com center, Pasay. Aircon is not turned on at 8:30am and we have to put a fan inside the office since aircon could not sustain a very small office space. It really sucks. I felt that I am being ripped off. Reading the reviews I hope I will get my money back coz I am terminating our contract 3 months prior to vacating the premises.

This company is extraordinary. Never has an organisation but so completely lacking in interest in providing what they promise. It is breath-taking. I feel somewhat sorry for the staff. Regulators need to take action against their illegal activities.

Impossible to get your money back. It is taken me 12 months to try to get my retainer back and I keep getting pushback Regus. All the people are shocking to deal with and you just need to keep filling in forms. They purposely make it difficult to get your retainer back do not use this company

Incompetent, lack of transparent accounts department. Be warned, do not operate with these guys. They'll send fake invoices, double charge you and then claim they have no idea. Oh and they'll try their best to keep your bond. This company should be closed and banned to operate in Australia.

I was interested in their service for the Sydney office. Since I submitted the form I've been receiving spam calls from the US. If I pick up they hang up and they call me again an hour later.
They called me several times in the middle of the night between 1am to 4am from different US numbers. I had to turn off my phone to get some sleep.
Stay away!

Unusably slow internet, something like 10mbps coming into the whole building - Even though all advertising says things like "business grade internet", "fibre internet" etc. Can barely browse web pages on a good day.
False advertising.
Very hard to get any responses, and all these extra fees leave a bad taste in your mouth.

Okay service while there but internet pretty slow. Terrible on exit. They hold on to your retainer for weeks and charge you for 'refurbishment' which they don't actually perform.

After sending an online inquiry, I received unlimited calls. Now, when I needed assistance to solve the incorrect invoicing and account duration. They overcharged us and signed us up for longer duration than we signed up for. They are quite arrogant. It's been 4 months and I am still waiting for it to be solved.

Account problems that I disappeared from their system mysteriously unprovoked but they kept on charging my credit card while I didn't have access to their facility I was entitle to have access to, billing problems that figures were often wrong and took over 6months to fix a single issue, it has been ridiculously slow to act, frustrating and blood boiling. Don't get involved with them.