Reviewer Photos & Videos
JackSouth Australia, 5013
- SA
- Verified customer
My first home...
Overall I was extremely happy with the process and result of building my first home. Everything went smoothly over the first stages with Joe when finalising the facade as we had difficulties with council as we had to meet a number of facade characteristics that they wanted in order to get the plan signed off by council. Once the slab was poured I was surprised with how quick everything was coming along however maintaining a high standard of workmanship and showing great quality of work! I like to personally thank Nathan my site supervisor! The ...Read more
communication between Nathan and myself was brilliant which meant a lot to me considering this was my first ever home and I didn’t have much of an idea on how the process worked. I was also impressed on how much the quality and standard of work meant to him. He didn’t just treat it like another job he treated it as if he was building his own home. Which was great! As I was under the impression that some builders just rush through everything and get everything up as quick as possible not maintaining a quality of work! Not with Rivergum! The handover process ran smoothly with everything getting fixed or replaced that I highlighted through my initial handover walk through. Nathan went above and beyond to make sure everything in my new Rivergum home was perfect! Overall I was very impressed with Nathan I knew if I had any issues or problems with the build I could call him anytime him and he would do do what he could to sort it out! I would also like to thank my direct customer service contact Chanel, who also went above and beyond for me. Helping me with every question and scenario I would ask her. She helped calm me down when I was stressed out about something and would always go out of her way to help me. Along with her great communication skills and always returning phone calls, emails etc when she knew the answer or the outcome no matter if it was good news or bad news! Overall I would like to personally thank Joe, Nathan and Chanel for everything they have done for me throughout my building experience. I have already recommended Rivergum to my neighbours who are yet to decide who they are building with. Many thanks again guys!!
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Diana and EricNetley
- SA
- Verified customer
Five star review well deserved!
We had the most amazing experience with Rivergum!
From concept to implementation, we found staff extremely helpful. Nothing was ever too much trouble. We custom built and had very little understanding of the process but felt Rivergum provided us with all the guidance we needed.
Communication was outstanding throughout the whole process (special thanks to Chanel for always updating us along the way).
Our site supervisor, Nathan, and his team ensured everything was on schedule. We found Nathan really approachable so any queries we had along th...Read more
e way were always well answered. The final product was very well executed. We are so happy with the quality and finish of our home. It honestly looks amazing. Everyone told us building would be a nightmare but it was just such a seamless process. We credit the Rivergum team for this.
1 comment
Rivergum H.Rivergum Homes
Hi there
Wow, thank you so much for your wonderful review! Our team were very excited to read your great feedback and we are really pleased that you had an amazing experience with us! We hope you are enjoying your lovely new home.... Read more
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- SA
- Verified customer
This is perfect
Best compliments to rivergum homes for their excellent workmanship and building for us a beautiful home for our family. From the initial design to the construction process went pretty smoothly. The build was well-managed by Nathan the site supervisor. He was very professional.
I was well informed by the customer service and support department.
Thank you rivergum homes, and I would recommend them.
1 comment
Rivergum H.Rivergum Homes
Hi Mason
Thank you for your lovely review. We are very happy that you love your new home and the service that we provided. We wish you all the very best.... Read more
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- SA
- Verified customer
Friendly helpful team
I am so happy I chose to build with Rivergum Homes. The whole process from planning to handover was done in a professional friendly and understanding manner making sure I got exactly what I had envisioned. I would like to thank David, Ruby, Chanel, Nathan and everyone else involved in my build for their work. I couldn't be happier with the finished product and was amazed at how fast the build was. I will definitely be recommending Rivergums to everyone I talk to, thanks again Rivergum team
1 comment
Rivergum H.Rivergum Homes
Hi Justin
Thanks so much for your great 5 star review and glowing endorsement for our team, we are most appreciative and very pleased that you are so happy with your new home. We look forward to welcoming your recommended customers :).... Read more
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- SA
- Verified customer
Impressed how fast the build was accomplished.
I am very impresed with the workmanship and build quality of my property, it was built well within the 18 week promised build time.
When we had issues, minor issues nothing to write home about, it was great to see that once we contacted the site supervisor he responded straight away and rectified what needed to be corrected.
The build was well managed, the site supervisor, Nathan was easy and good to communicate with, combined with good customer service and support from the administration side of things the project is now complete.
We are already being approached by people asking if we want to sell we are happy with the outcome.
1 comment
Rivergum H.Rivergum Homes
Hi Edgar
Thanks so much for your kind review. We are very pleased that you are happy with your new home and hope you are settling in well. We wish you all the very best and would love to welcome you back if you decide to sell.... Read more
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ArwinAdelaide
- SA
- Verified customer
Unfinished maintenance after 18 months and still counting!
18 months after handover there are still outstanding issues at my house. Eg. Kitchen Ceiling Cracks, Linen Ceiling Cracks and Doors that does not close properly. Took more than a year to fix most of the other issues I had. I have sent multiple emails to follow up on my issue but now I'm being ignored. No reply, no acknowledgements NOTHING! I have been very patient waiting for them to fix my issues but everything is taking too long now! I am very disappointed.
1 comment
Rivergum H.Rivergum Homes
Hello Arwin
We were in touch to update you during June. We will contact you again to discuss.... Read more
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MaryAdelaide
- SA
- Verified customer
Thanks to all involved in building our new home
Very happy with overall quality of our new home. Our supervisor Nathan was terrific, we developed a good working relationship with him during the build. He was very responsive to any request we had, getting back to us in a timely manner. We do feel we could have been in our home sooner but it appeared it was difficult to get trades back to fix small defects. Having said that the project was still completed within the 18 x weeks. We would also like to personally thank Nathan for his efforts, we feel we worked well together, making sensible decisions as things came up enabling the project to roll along at a good rate.
1 comment
Rivergum H.Rivergum Homes
Hi Mary
Thank you for your lovely review, we really appreciate your kind words. It's great to hear you were so happy with your supervisor and all involved with building your home. We wish you all the best as you settle in to enjoy your new home.... Read more
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Theo EAU
- SA
- Verified customer
Wow it was built so quick.
Workmanship was Good had a few little things needed re correcting and the supervisor had them fixed almost straight away. I was impressed how quickly place moved along.
Happy with Customer service and support as they confirmed many things that's wasn't clarified in the initial process of the building contract but they made it easy to sort out for me and my partner.
1 comment
Rivergum H.Rivergum Homes
Hi Theo
Thank you for your 4 star review. We appreciate the constructive feedback and that you were happy with our service and support. All the very best as you settle into your new home.... Read more
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- SA
- Verified customer
Good work done. Like it.
Got my first home built by Rivergum under the Land & Home package. I am happy with the communications done between me, builder & broker. Builder supported us in every step of selection and changes that we wanted to make. I was very worried how the whole build and process will go, but at the end I am pleased to say that I am liking what has been done. The built was pretty fast and looks fantastic. Excluding the minor things like few paint touch-ups, rest I am pretty happy with the way the overall house has come up, specially with all the features and the full turn-key solution. Happy to have them built my first home and would happily recommend Rivergum to friends & family. Thanks to the entire team at Rivergum.
1 comment
Rivergum H.Rivergum Homes
Hi Tejinder
Thanks very much for your kind review. We are really appreciative of your feedback and that you would happily recommend us to your friends and family. We wish you all the best as you settle into your first new home.... Read more
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- SA
- Verified customer
Appreciation to the Rivergum Team
Thank you Rivergum Team from the bottom of our hearts for building our first new home. From the very first discussion with your front office staff on designing, customer service, building supervisor and admin staff, the entire team were very easily approachable and pleasant to talk in getting this tough phase of transition nice and easy. We feel entirely blessed that not only do we have this gorgeous home, but the whole process was smooth.
I take is opportunity to thank Nathan and his team, not only for completing the house well before the t...Read more
1 comment
Rivergum H.Rivergum Homes
Hi Noel
Thank you for your great 5 star review. It is very heart warming to read how happy you are with your home and all of our team here at Rivergum. We wish you every happiness as you settle into... Read more
your new home and look forward to welcoming your referrals in the future.Similar opinion? Write a review on ieatwords.com.au!
Holly SAdelaide
- SA
- Verified customer
Very happy with our home
We recently built our home with Rivergum. We were very happy with Nathan’s friendliness and professional approach. The quality of our home is very high and the building process was very smooth and straightforward.
We were happy with how in control Nathan was and how quickly any (minor) issues were corrected when we visited the house.
We are looking forward to the future in our new home.
1 comment
Rivergum H.Rivergum Homes
Hi Holly
Thanks so much for your lovely review, we really appreciate it and the great feedback for our site manager. We wish you all the very best as you settle into your lovely new home.... Read more
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Renee TAdelaide
- SA
- Verified customer
Love our new family home!
Loved our experience with Rivergum homes from the initial display centre visit to handing over the keys to our very first home.
The initial decision was made very easy with our friendly sales consultant and we were able to make some changes to our design very easily.
The build process was made very simple with regular contact along the way with the customer service team including any problem solving.
Everything was ahead of schedule and we got our keys even earlier than our 18 week build guarantee!
We really love our new family home, the quality of workmanship is great and I would definitely recommend building with Rivergum.
1 comment
Rivergum H.Rivergum Homes
Hi Renee T
What a lovely 5 star review, thank you!. We really appreciate your feedback and love that you are so happy with your new home and experience with us. We look forward to building for your friends and family in the future. ... Read more
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- SA
- Verified customer
Rivergum Homes
We are first time holiday home builders and are absolutely thrilled with our outcome. The process from start to finish was very organised and all the staff involved were helpful and pleasant. We were very impressed with our site manager, Tom, who went above and beyond his role in ensuring everything ran smoothly. We have entertained a few times since moving in and all our guests have been blown away with the build quality including special comments with regard to the paint job. We would definitely build again with Rivergum Homes if the opportunity arose.
1 comment
Rivergum H.Rivergum Homes
Hi AndLea
Thank you very much for your lovely review. We are really pleased to read that you are so thrilled with your new holiday home. We wish you many years of enjoyment and look forward to welcoming you back if you do choose to build again.... Read more
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- SA
- Verified customer
our dream has become reality
Building our home with river gum homes was wonderful, from start to finish, dealing with the front line people promoting the homes in the display village, to the people in accounts, customer care, the pavilion showroom staff and site manager, we are in our home now and its thanks to the hard work and dedicated staff at rivergum homes. We are very happy with our new home
1 comment
Rivergum H.Rivergum Homes
Hi Deb
Thank you for your great review. We are so pleased that you are so happy with everyone at Rivergum - we pride ourselves on having great people. We wish you all the very best as you settle into your new home.... Read more
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- SA
- Verified customer
Nice House Done as Per Building Code Without shortcuts
Thank You RiverGum Homes you guys have culture attention to details from Start to finish your communication is excellent.
I need to thank you to hard working team that we have being dealing with Marcus W for working on design with me re modifying plans many times over Chanel B customer service you have been great assistance responding to my questions professionally and in timely manner. Nathan W site supervisor thank you for managing and delivering nice home for our family you have also answered all my calls and questions professionally and ...Read more
1 comment
Rivergum H.Rivergum Homes
Hi Jakuf
We are so pleased with your lovely feedback for our team, thank you. Wonderful to hear that you had the perfect building experience and that you are happy with your new home. We look forwa... Read more
rd to working with you when next you choose to build.Similar opinion? Write a review on ieatwords.com.au!
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Nick FSouth Australia, 5011
- SA
- Verified customer
Unreal. Paradise living which fulfilled our dream
Our house, despite being a truly difficult block of land was expertly managed from beginning to end. As first home-builders, and after coming over from a failed housing company, Rivergum Homes treated us with empathy, care and diligence to ensure our (eventual) dream would become a reality. From our initial appointment, to drafting processes, to council submission/s and selections, Rivergum Homes were innovative, considerate to our needs and ultimately experts in what would make a good home - great.
Our build construction, while limited to a...Read more
10 metre wide block was handled with expertise and speed. Our customised finishes and particular requests were all met with enthusiasm and were delivered with precision. A special mention must go to our site manager, Nathan, who was easily contactable, highly personable and focused in delivering the home of our dreams. He consistently made efforts above and beyond, found solutions for our difficult block and build, and delivered results beyond our imagining. Chanel at Customer Service regularly conversed with me regarding progress of the construction and any issues I faced. She was happy to consult with (and reassure) me as necessary and particularly in a open and efficient nature, either via phone or email. Whilst our build process was customised, complex and lengthy (with our plan being picked up after the demise of a former housing company), Rivergum were steadfast in their efficiency and willingness to bend over backwards to ensure my partner and I have been happy with the (often complex and intensely overwhelming) process of building a first home. I wholeheartedly endorse Rivergum Homes to a prospective first home builder, or any customer who wants comfort in the process of attaining a comfortable construction process and an astounding final product. The overall quality is superb, each contractor impressive in their individual areas, and above all, the personalised care and attention my partner and I received throughout the whole process was more than we could ever have asked for as novice home builders. We are tremendously happy with the result and begin our new lives in our beautiful home with excitement and gratitude.1 comment
Rivergum H.Rivergum Homes
Hi Nick
Wow, what a wonderful review, thank you so much! We are very happy to have worked with you and your partner to realise your dream of building your first home and are really appreciative of y... Read more
our feedback and glowing endorsement for us. Thanks again and we wish you every happiness as you settle into your new home.Similar opinion? Write a review on ieatwords.com.au!
Mark kAdelaide
- 5 reviews
- 2 likes
- SA
- Verified customer
Dream home come true
my wife and I signed our initial contract to build with rivergum homes in January of 2017.
We approached rivergum homes with a custom design, after a lot of back and forth with the sales team we eventually approved our final design in June of 2017.
The team at rivergum made the selections process very easy and enjoyable with very helpful insights into making the right choices for our new home.
In September of 2017 Our slab was finally laid and the building process began. Our site manager/builder Nathan was fantastic throughout the entire pr...Read more
1 comment
Rivergum H.Rivergum Homes
Hi Mark
We really appreciate your fantastic review, thank you! We are so pleased that you and your wife love your beautiful new home and are very happy to have helped you achieve it with Nathan and ... Read more
our great team. We wish you all the very best as you settle in to enjoy your lovely new home.Similar opinion? Write a review on ieatwords.com.au!
MelAdelaide
- SA
- Verified customer
A very happy yellow house
Building a new home for the first time can be overwhelming, but with the support of an excellent construction manager and customer service team my worries were quickly quashed. Justin ensured that I had a beautiful home completed in a timely manner and was always approachable. And the girls behind the scenes, Alison, Jodie, Sandy and Mandy guaranteed that things went smoothy, keeping me informed along the way; answering all queries promptly and actioning them immediately. I have the home that I imagined thanks to this dedicated team and the tra...Read more
dies involved. The wonderful after sales process (following handover) has been a great way to ensure that the new home owner is happy with the home, meaning that I feel supported should anything arise. I would build with Rivergum Homes again :)1 comment
Rivergum H.Rivergum Homes
Hi Mel
Thank you for your lovely 5 star review. We are so pleased that you felt so supported building your first home with us and really appreciate your kind words for our great team. We wish you every happiness as you settle into your new home.... Read more
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Magic showAdelaide
- SA
- Verified customer
Very Happy Customer
I am very happy with the entire process, From Rivergum Homes and Staff.. From Jodie Waterhouse. Keeping me updated regularly throughout the build stage. Sending photos etc.. Handover was Very Good. Nathan Willmott was the product mangager. He was Fantastic at handover we had a few minor things to tidy up. He noted and finished these items in a matter of days.. Nathan was always available to take my call.. Went above and beyond to have my house Perfect and ready on time.. In fact looking at building another investment property this year with Rivergum homes.. Nathan is an Assest to Rivergum homes..
1 comment
Rivergum H.Rivergum Homes
Hi there Magic show
We are so pleased to hear that you are so happy with your new home and the entire journey with us. Thank you for your kind feedback and we very much look forward to welcoming you again for your next investment home.... Read more
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FrancisMount Barker
- SA
- Verified customer
Good and responsible professional service
Beautiful home with very good workmanship. I was informed every step of the way during construction. Building time was very quick and they built a beautiful home for my family. Although we had hiccups along the way, Rivergum was responsible and took quick action in order to rectify things. I couldn't thank them enough for their help and I'm glad I chose to build with Rivergum.
1 comment
Rivergum H.Rivergum Homes
Hi Francis
Thank you for your kind 5 star review, we really appreciate it and are very pleased that you are so happy with your experience with us. We wish you and your family every happiness as you settle into your lovely new home.... Read more
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Questions & Answers
ABGasked
What is insulation like on your homes? I.e., how quickly do they heat up in summer and cool down in winter? Are your homes designed with the environment and electricity bills in mind?
2 answers
Hi ABG, I would stay clear of any of the modern and stylish cladding materials, they add almost nothing to the insulation. We have fibre cement cladding upstairs in our new home, with upgraded insulation and windows (double-glazing to the bedrooms). To feel comfortable, we require more heating and cooling at night and during the day, as compared to our previous place which was a double-storey with Hebel material all around.
Thanks Markus!
Jennyasked
Hi,
We built at turn-key investment property town house in 2012. In 2015, the hot water service went & wasn't claimable under warranty or insurance. The brand was DUX. The plumber suggested it was an inferior product & that he has replaced many of this brand. We had to pay for a full replacement of a new unit (we did not re-install a DUX system).
2019, our ducted reverse system airconditioner has now gone, again, out of warranty & not claimable on insurance. The air cond tech made comment that the Prelude brand installed was not a known brand & they are unable to get parts. For a 7 year old home, we are not impressed. Can you please advise the best person I can make contact with to discuss.
Thanks,
Jenny
2 answers
We moved in on May 13. The issue with the hot water service was the plumber failing to tighten the 2 connecting nuts. We haven't installed an air conditioner so I am sorry that I am unable to help, particularly if it is past warranty.
Richard
Rivergum H.Rivergum Homes
Hi Jenny,
Thanks for your query and contact. We can assure you that the DUX hot water systems are amongst the most popular in the market, however please document your concerns and send them through to: [email protected] who will be able to discuss these specific queries with you.
Thanks
ozinhkasked
what are their transportable homes like for finished quality and any problems locating one on hindmarsh island?
2 answers
I haven't had any experience with their transportables, but I believe they are now gearing up to do more.
Richard
Rivergum H.Rivergum Homes
Hi Ozinhk,
We have 25 years experience building transportable homes, and we certainly offer this service on Hindmarsh Island. If you're able to provide your email address, we can send a brochure and some information through for your reference?
Thanks.
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Rivergum H.Rivergum Homes
Hi Jack
Thank you so much for your fantastic review and feedback. Our team, in particular Joe, Nathan and Chanel sincerely thank you for your kind words. We wish you every happiness as you settle into your new home.... Read more
Kind regards Rivergum Homes Customer Care Team