As of July 31st, 2018 Complete Homes has been amalgamted and is now apart of Ross North Homes
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Burjis and Naz WadiaPerth, WA
- Verified customer
Building Home ?? Look NO further !!!!
Absolutely delighted with Ross North with our near turn-key build (including white goods). Everyone involved with our build was very thorough & professional. We would recommend Ross North to everyone who intends to build.
1] Pre-planning: Excellent
2] Demolition & build: Excellent
3] Final handover: Excellent
4] After sales service: TOP Draw.
We were dreading to build; but with the experience with Ross North we would build again.
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Vince and SusanPerth, WA
- Verified customer
Extremely happy with our new home, highly recommend
Our experience with Ross North Homes was a pleasant experience. From our initial contact with the Ross North Homes Sales Rep, Adam, who recommended viewing several display houses that might suit our needs, we eventually found the perfect layout and made a few changes with great advice to increase the resale value of our house in the future. Pre-start Linda was smooth process, with beautiful recommendations for color choices and finishes.
Our site supervisor Ivan was extremely helpful and a great guy to deal with - very friendly and very efficie...Read more
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- Verified customer
Loving our Ross North home!
Our experience with Ross North was great. Our sales rep Dan took the time to talk through every aspect of our design, including touring the 2 display homes our house is based off. He gave great recommendations that have improved our home. He was there to answer every question we had, and nothing was ever too hard for him. Our pre-start consultants were very helpful, also giving great advice and making it as smooth as possible.
During our build, our site supervisor was hard to get in contact for the majority of our build and didn't keep us very...Read more
will informed. It was only when we messaged him about the tilers that he told us our house would be ready 2 months early! The majority of our house has been built to a high standard. The only gripe we have is with a window that got installed upside down. We mentioned to our site supervisor that there was something wrong with the window when the glass was installed, but this wasn't looked at until PCI, and still hasn't been fixed since we got our keys in July. However, this is now an issue with the window company, not Ross North. Apart from this, our build was very smooth. We would 100% recommend Ross North to anyone. The quality and workmanship is above all else.
1 comment
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NathanPerth, WA
- 2 reviews
- Verified customer
Our experience in short with Ross North Homes
From the start our experience was great with our sales rep, Sean. He went above and beyond, answering every question, actioning every request and being very patient when necessary. He allowed us to completely customise our dream home and was extremely supportive during the whole process.
Once that was all done and paperwork was put aside, it did take a while for the trades to get a wriggle on and get started.
Our building supervisor didnt make any effort to get in contact with us during the building process, but toward the end of our build wa...Read more
1 comment
Digital T.Ross North Homes
Hi Nathan, thanks for taking the time to review us. I've passed your comments re the painting through to management to look into, and also pleased to see that overall you've had a good experience. Her... Read more
e's to many happy years in your new Ross North Home !- regards, the RNH Online TeamSimilar opinion? Write a review on ieatwords.com.au!
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ahling83
- 2 reviews
- Verified customer
Loving our newly built house
Our house took 8 months to build. Our sales rep Eddie spent a lot of time being really patience with our design changes. He also suggested and recommended some amendments that really helped. As this is our first time building with two young children, we thought overall the experience was fuss free. We think the quality of the build is of high standard. There wasn’t any major issue during the construction phase.
The only thing we thought could be better was the colour prestart where we didn’t have much help or guidance as a first time builder. We felt a bit rushed to choose the materials and colours.
Overall we would recommend this builder to friends and family. Will definitely build with Ross North again if given the opportunity.
1 comment
Digital T.Ross North Homes
Hi Ahling 83. We love to receive and hear positive feedback from our clients about our workmanship and staff. I've also taken note on your comments re your pre- start meeting and have forwarded onto t... Read more
he appropriate areas to address. Thank you for taking the time out of your day to leave us a review. All the best, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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Joseph C.Perth, WA
- Verified customer
Excellent loving it
my house was built by excellent service and builder. Whenever we needed upgrade or change the builder handled excellent and finished within 9 months. I did make some enquiries about the cost compare to the other builder with the quality I couldn't find a better one. I would recommend to anyone to build with Ross North.
1 comment
Digital T.Ross North Homes
Hi Joseph C, great feedback, and many thanks for your recommendations to others- greatly appreciated. All the best to you and your new home, regards, the RNH Online Team.
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VKV
- 2 reviews
- Verified customer
Great house built on time
We lived in a Ross North built home for over 23 years and picked them again to build our new home. This was the first home we built from scratch, so were very unaware of the building process, and we were put at ease by the Ross North team as they assisted us through the journey.
The process went very smoothly for us and the build was completed by the date we had requested just before an overseas holiday and to the agreed budget. Many thanks to Dan (sales/design), Cheryl, Laura and Katie in the office, the patient Sacha for the pre-starts and h...Read more
elping with the many decisions involved, Ian our site supervisor and Gail who listened patiently and followed up our many queries promptly. We love our new high quality home that meets our needs, we moved in two weeks ago and look forward to enjoying many happy years in it. Thanks to the whole team at Ross North, well done. The coffee machine present at handover was a pleasant surprise.1 comment
Digital T.Ross North Homes
HI VKV, Thank you so much for your lovely feedback and it's brilliant to hear how much the entire Ross North Team has helped you on your journey to achieving your beautiful new home. Wishing you many ... Read more
years of happiness (and great coffee!), in your new Ross North Home. Warm regards, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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MichaelPerth, WA
- Verified customer
Quality assured
Comfortable and positive process with Ross North.The building process went smoothly from the beginning with Mac & Rach in sales, Sacha at pre start and Ian our supervisor.They all made the process run smoothly.A special thanks to Gail who answered our never ending emails.
We now have a very high quality finished home.
1 comment
Digital T.Ross North Homes
Hi Michael, Thanks for your review- certainly sounds like a positive experience from start to finish- great feedback for our team, many thanks, regards, the RNH Online Team.
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LindaPerth, WA
- Verified customer
Quality Builder
Very happy with our building process, particularly with Mark and Jo (sales) who helped get the design perfect for our needs and weren't fazed with many changes over the time. Since moving in we have had many people comment on the finish and design of our home and want to know who built it. Thank you.
1 comment
Digital T.Ross North Homes
Hi Linda, Thanks for taking the time to review us- glad everything went well! Also, very pleasing to hear your receiving great compliments on your new home, something we always love to hear at our end... Read more
. Wishing you many years of happiness in your new Ross North Home- regards, the RNH Online TeamSimilar opinion? Write a review on ieatwords.com.au!
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RexPerth, WA
- Verified customer
High Quality Builder
Overall we were very happy and satisfied with the quality of the house. All staff specially our Sales Rep Teo was very helpful and supportive through the building process, would recommend them to my families and friends.
1 comment
Digital T.Ross North Homes
Hi Rex, Thanks for submitting your review, along with your recommendations to family and friends greatly appreciated. Wishing you all the best in your new home, regards, the RNH Online Team.
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NaumPerth, WA
- Verified customer
Top Quality Builder
We where very happy with the Sales Rep {Eddie} who spent countless hours with us modifying the design to suit our needs.
The build was carried out with a minimum of fuss and all went as planned with quality tradesmen.
highly recommend Ross North as a Builder.
1 comment
Digital T.Ross North Homes
Hi Naum, Thanks for your recommendations, and hopefully you can now sit back and enjoy your new home- I will pass on your kind comments to your consultant (Eddie), and all who contributed towards turn... Read more
ing your concepts into reality. Regards, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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Wachi12Perth, WA
- Verified customer
Very good building process
Build was well managed, salesperson was very good, company handled questions/issues well. Overall very satisfied with the whole process and would recommend them to family and friends. Thank you for our new home.
1 comment
Digital T.Ross North Homes
Hi Wachi12, Thanks for your kind words and recommendations to others, here’s to many years of happiness in your new Ross North Home, regards, the RNH Online Team.
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JosephPerth, WA
- Verified customer
All good
I am happy the way Ross North built my house start to finished. Withing our budget we couldn't ask for a better job and I would recommend to anyone who would like to build new house
1 comment
Digital T.Ross North Homes
Hi Joseph, Great to hear your “All Good”, and couldn’t be happier with you new home- we love to receive this kind of feedback, all the best in your new home. Regards, the RNH Online Team.
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MandMPerth, WA
- Verified customer
A very rewarding experience
Our journey with Ross North started many years ago. For reasons outside of our control we have been clients for longer than most people are during the typical design and build timeframe. Throughout this entire process Ross North have been very understanding and patient to enable us to build our dream home.
The design process was our most enjoyable part of the journey. We designed our home from scratch with Ross North providing several revisions and additional guidance to come up with a product that we were both very happy with. Nothing was too...Read more
difficult for Linda who was instrumental in the development of our plans and finishes providing additional thoughts and considerations throughout the journey. Pre-start was fun but at the same time challenging for both of us as we had never completed anything like this before and whilst we were happy with the majority of the selections there were a few which we wanted to change post meeting. Again this was not frowned upon and the selections modified easily and without fuss. The Construction process was also very good. From early days of slab going down to the final fit-out the quality is second to none. Any issues observed on site were quickly resolved by our site supervisor and the team back in head office. If anything it would have been nice to be more informed with respect to construction works and what is scheduled in the coming week or two, however in saying this most work elements were fairly obvious and transparent on site. We had limited dealings with our site supervisor which is not necessarily a bad thing as we knew the house was in good hands. At the same time we knew things were happening in the background including any issues that required rectification. All in all a wonderful great experience and we recommend Ross North to our friends and family.1 comment
Digital T.Ross North Homes
Hi MandM, Ill ensure your feedback via your review is passed to all staff to read. We also really appreciate your recommendations to family and friends, as that alone, is really, the very best feedbac... Read more
k we can receive. Certainly, sounds like the wait was worth it, so wishing you many years of enjoyment in your new home! Regards, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
It is definitely a dream house.
Our journey with Ross North has been smooth from the scratch till the end.
Rob Parker is one amazing sales consultant who understood our requirement so very well and accommodated us with all the changes we wanted. Even though we kept going back and forth with the type of display home we wanted, he had such a great amount of patience and never felt bad to redesign the home for us. Prestart with Linda was equally a good experience.
Colour consultant (Sasha) was not that great, she was pushy. Before meeting with her we had chose a brick colour a...Read more
2 comments
Digital T.Ross North Homes
Hi Santhosh and Prathima, thanks so much for your feedback, and we love the fact you’re happy with your new home and you’ll be back to see us when your ready to build again- fantastic.! We so often re... Read more
ceive so many positive comments from clients about Sasha and their overall color consult experience, so I’ve taken note of your comments and have passed to management. And likewise, have informed our sales consultant Rob Parker to read your review and kind words. Wishing you many happy years to come in your new Ross North Home, regards, the Ross North Online Team.Thank you for the lovely wishes.
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Pete and JodiePerth, WA
- Verified customer
Pete and Jodie
Jodie and i are very happy with our journey with the Ross North group.
From the very start dealing with the consultants to dealing with the trades and the site supervisor we were very pleased with everyone's positive attitude and eagerness to deliver what we wanted and most importantly what we paid for. We hear so many bad stories from others with other builders, but not in our case. We are very happy we chose Ross North.
We did a great deal of research and put a lot of effort into our house design, with that in mind we had no hidden surprises ...Read more
1 comment
Digital T.Ross North Homes
Hi Pete and Jodie, So pleasing to read your review and see how happy you’ve been throughout your building journey with Ross North Homes- Ill be sure to pass on your kind words to the entire team. Wish... Read more
ing you all the best, and “see you next time !!” regards, The RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
Laurel MPerth, WA
- 2 reviews
- Verified customer
Great Experience
The customer service we received was excellent with very thorough updates. All of the staff were very friendly and helpful from the beginning to the end. I would recommend Ross North to anyone considering a building a new home. The quality and standard of our new home is amazing and we love everything about it.
1 comment
Digital T.Ross North Homes
Hi Laurel M, Great to hear you are really happy with the high standard of your new home. We are certainly pleased to hear that you would recommend us to others. Wishing you all the best in your new home. Kindest regards, the RNH Online Team.
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Sarah and JoelWestern Australia
- 3 reviews
- 2 likes
- Verified customer
Wouldn't recommend anyone other than Ross North!!
Our First Home was completed quickly and efficiently by Ross North. The quality of the finishings in our home make it look a million bucks whilst not putting us out of pocket. We had NO issues with Ross North through the duration of the building process. From the beginning to the end we were kept informed and up to date with everything that was happening with our home which put us at ease. Every contractor we met on site were lovely and informative on the work they were carrying out and have been in the building industry for 10+ years. By the end of our build we ended up with more money in hand as Ross North budgeted all of our costing correctly. Very happy and absolutely recommend to every person we speak with who are thinking of building.
1 comment
Digital T.Ross North Homes
Hi Sarah and Joel, Thank you so much for your glowing recommendations. Its really pleasing to all of us here at Ross North Homes to see what a great experience you both had building your first home. W... Read more
e are striving to continually improve our processes and deliver a high level of communication and customer service, so your feedback is greatly appreciated, wishing you many years of happiness in your new Ross North Home, regards, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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Michael.TPerth, WA
- Verified customer
Awesome experience!
Both me and my partner were really happy with the results. The house was completed earlier then expected but Ross North Homes coordinated with us so we could move in when we were able. From start to finish the communication was excellent, from the sales rep Rob until the last meeting with the Site Supervisor Ian and everyone we meet in between, all our queries were quickly responded to and resolved. Also want to mention, THANKS FOR THE COFFEE MACHINE, it had helped made our new home a little more homier.
1 comment
Digital T.Ross North Homes
Hi Michael T, please enjoy your coffee !!- Your glowing feedback regarding the entire building journey is absolutely fantastic to receive- Ill be sure to let Rob and Ian (and the entire team), how hap... Read more
py you are with your Ross North building experience. Wishing you all the best, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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Beswell CPerth, WA
- Verified customer
Fantastic dream home
From start to finish in one word "FANTASTIC!"
-The planning was made easy by well trained and professional staff
-The workmanship 10/10 I cant fault them
-We had no issues because they communicate at every stage of the build
-The cost was spot on (almost no upgrade at pre-start)
Thank you Ross North for building our dream house your professionalism is highly appreciated my wife and I felt valued, respected and most importantly we felt welcome.
1 comment
Digital T.Ross North Homes
Hi Beswell C, It is wonderful to hear that you are over the moon with your beautiful new home! We are glad that the whole process went well and the end result was the dream home that you imagined, wis... Read more
hing you many years of happiness in your new Ross North Home, regards, the RNH Online Team.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Otto Gilbertasked
Dear Sirs,
Ross North Built my home in Mandurah in 2002 or thereabouts. We love the home. The Job Number was R7307 Plan Dia P27535 on Lot 973. The house is now exhibiting a number of signs of stress which are not of great concern structurally but possibly mainly more cosmetic.
We are keen to down size some time and realize we need to have a number of defects remedied.
I seem to recall one of the company's statements being that quite a large number of events would be covered by it's insurance guarantees for 20 years.
I write to pose the question to see if I have some sort of cover for a myriad of small complaints which I would happily compile a list for.
Our Consultant at the time was Mark Derecourt, a fine employee. Regards
Otto Gilbert
[details removed]
No answers
Johnasked
Can you please advise if you have built or in the process of building the Mahogany design home in the Perth metro area? Please forward the detailed addresses to [email address removed]
Regards,
John
No answers
Hugasked
can i ask the quote about variation invoice?
2 answers
Job number 7650, photo on the profile is the proof.
Job number 7650, photo on the profile is the proof.
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Digital T.Ross North Homes
Hi Steph, thanks so much for your kind words and glowing recommendation to others. Its really pleasing to hear how happy you are with your new Ross North Home. Enjoy !!, regards the RNH Online Team.