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Rossdale Homes
- Verified customer
I love my new home
Rossdale happily accommodated my self drawn plans and ideas and turned them into a home I love. Leon Margaritis interpreted my non- builder language with patience and good humour. I never felt as though anything was too much trouble to change. Steph Zeilonka, my office contact, answered emails in a timely manner. Matt Leonard project managed in a calm and professional way whilst being genuinely friendly and understanding. Linda Hutchinson - post build maintenance, attended to any concerns in a timely and friendly manner. The maintenance t...Read more
eam and builders were friendly and professional. Building is an exercise in patience. It wasn't the fastest build and its important to keep a perspective. I'd say allow longer than the projected completion date if you don't want to be stressed. Its inevitable that things will change or be delayed and alter the time frames. Similarly with the pricing. Whilst the initial pricing was very low I allowed quite a bit extra for the final amount. This is because their standard spec range is quite limited and was not to my liking. As with all builders, their show homes include many products and features that are not part of the standard specs. Rossdale were very happy to include non standard products from other suppliers as long as I obtained written quotes and submitted them. My house is finished to a high standard and there have only been minor maintenance issues which have been addressed promptly and in a friendly manner. I recommend having other tradesmen inspect the work after handover - they seem to love telling you if something hasn't been done properly. 18 months in I discovered my chimney flu wasn't installed to code and this was promptly dealt with. The final cost was accurate to the cent with the contract price. Rossdale's fixed price guarantee gives peace of mind. I have recommended them to friends who are currently building. My only criticism is that the process was not always clear from the written documents I was given and I had unnecessary anxieties about cost penalties that did not materialise. Rossdale seem to genuinely care about the satisfaction of their customers.Similar opinion? Write a review on ieatwords.com.au!
AngeloMetropolitan Adelaide, SA
- Verified customer
Perfect build with Leon Margaritis and Rossdale Homes
I came into building a home with absolutely no idea and was worried about builders and the games they play with promotions and variations (free aircons, etc are rubbish), Leon Margaritis was very helpful and made my choice easy to pick a builder and he guided me through not just the early stages but during the build I called him on many occasions asking questions on process because I trusted him and he always answered my calls or would call me back the same day. The supervisor Stephen Scholfield has built a great home, there was some things he picked up during the build that I wasn't aware of which gave me peace of mind. Overall very happy Rossdale Homes and would refer Leon Margaritis to build your home.
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4.7(807)Sarah and DannyMetropolitan Adelaide, SA
- Verified customer
Fantastic Build!!!
Very happy with our home, we highly reccommend Leon Margaritis who was our building consultant. He helped us through some challenging times with finance dealing with our broker direct and we wouldn't have built if it wasn't for his patience and professionalism. Our supervisor Paul Stringer was great and helped us if we always had a question, selections process took a bit of time but happy with the finish and quality of our home. We would highly recommend Rossdale Homes and to deal with Leon for peace of mind.
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Chris Eva LuckMetropolitan Adelaide, SA
- Verified customer
Excellent experience and building process
Our building consultant Leon Margaritis was amazing from start to finish even coming to our handover, the building supervisor Tom Parker was exceptional on site and very communicative both by telephone and email. We had issues with our neighbour with building on boundary and both Leon and Tom were more than helpful to assist with this frustraing matter which got resolved but did delay our build slightly. The quality of the build is very good and they didn't hesitate to fix any minor imperfections after hand over. I would highly recommend Leon M...Read more
argaritis and his team to build to my friends and family, his knowledge and detail with council made the preconstruction process very simple and we didnt feel pressured throughout the building process.
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Adel AidienMetropolitan Adelaide, SA
- 3 reviews
- Verified customer
Bad Experience with Rossdale Homes!!
Had a bad experience with Rossdale Homes. Signed a contract subject to finance. Paid a substantial amount to cover soil reports/plans etc which we can accept. Finance fell through half way through selections (which the sales consultant made a major error in pricing) and advised Rossdale by due date in contract, however they are trying to make us pay huge amounts due to cancellation of contract for admin fees and sales consultant (an extra $6K). Didn't buckle to their demands and Solictors involved now. They come across as bullies and in my o...Read more
pinion are acting like Jerks - Adelaide is small and I've already had lots of relatives and friends asking how the build is going and have had no choice but to explain the build is not going ahead and the issues I've had with Rossdale Homes. Has put us off building completely! Don't understand why they try to take advantage of the average family??!Similar opinion? Write a review on ieatwords.com.au!
PatsMetropolitan Adelaide, SA
- Verified customer
One of the Best Builder and team experience in Adelaide
I have had the best experience with RossDale. Would give 5 Stars++++++ recommendation for Jessica Ciotti who has helped me with the build process journey. Looking forward for completion shortly
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Mark and YvetteSouthern and Hills, SA
- Verified customer
We love our new house
From the beginning of the process, it was all about what we wanted. Having never gone through this before (but having heard of lots of horror stories from other people who had built - not necessarily with Rossdale), we were worried about what would go wrong! We couldn't have been more happy with how smooth the process was. From our first meeting with Rob Phillips at the display home - who was a great source of information on the process and finer details of the build - to the hand over with the site supervisor Damien, the process was relativ...Read more
ely painless. Well done Rossdale. They were always happy to discuss any queries we had or solve any problems that arose (usually of our making) during the build without complaint. The tradesmen they use have a great eye for detail, even the bricklayer making sure that the brickwork on the pillars on the front veranda lined up with the brickwork on the house - what workmanship! The finish on the house was superb. We would like to offer the following as points of improvement on an already good process - we would have liked more regular information on how the build was going without us having to ask (perhaps monthly updates or monthly schedule of works) and having to go all around the city and outer suburbs for our selections was a pain - we live in the Hills and had to go out as far as Holden Hill to choose our selections. These are very minor points in an otherwise positive experience and we would always highly recommend Rossdale to anyone wanting to build.Similar opinion? Write a review on ieatwords.com.au!
BecAdelaide
- Verified customer
Rossdale Service
We can't thank everyone at Rossdale Homes enough, for the excellent service we have had the whole way through.
We have been fortunate to have Guy Henderson as our building consultant. He has been easy to get along with, comfortable to talk to & listens to our concerns & finds a solution. He knows what he's talking about & has been very flexible with appointment times, as we both work full time.
We also have Steph, as our go to for any questions or amendments we may have. She has been a pleasure to deal with & has also been lovely enough to br...Read more
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Other Home Builders
JackAdelaide
- Verified customer
Amazing Build
The build process was quick and easy. We were kept up to date with everything through the build process and our building consultant Tiff was always willing to answer any questions that we had. Our site supervisor would always return our calls in a quick manner and was more than willing to assist with anything we asked for during the build. I couldn't recommend anyone else to build with expect for Rossdale.
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GouthamAdelaide
- Verified customer
Positive experience
We have had a positive experience, building our first home, with Rossdale Homes. From the preliminary service to the final handover, it had been a smooth sailing. Leon Margaritis (Building Consultant ) is experienced, and he provided us with several valuable suggestions about various aspects at the designing, and contract stages . His service was indeed reassuring, and Leon guided us through the crucial initial stages. The building progress thereafter was hassle free, and went on as scheduled. The customer service coordinator and the interior d...Read more
esigner were helpful, with their prompt communication and professional advice, respectively. Tom Parker ( the site supervisor), was professional and amiable; apart from providing comprehensive information about the usage and maintenance matters, his diligence was evidenced by his prompt completion of all the handover items, and ensuring a gratifying experience for us, at the time of final handover. We are satisfied with the overall standard of workmanship, and are particularly impressed with external and internal finishing. I would recommend Rossdale to anyone who are keen to build a quality home.Similar opinion? Write a review on ieatwords.com.au!
IkeAdelaide
- Verified customer
Happy with house plans
Leon Margaritis has been of great assistance in making the drawing of the house plans an easy and rewarding experience. I acknowledge the thoughtfulness and expertise he showed in the preparation for the build. This would have been my second build with Rossdale.
Unfortunately due to ill health I was unable to carry through with the build. During this time Leon has been most understanding.
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NatashaAdelaide
- Verified customer
Really good build experience!
A big thank you to Leon Margaritis (sales consultant) and Michael White (site supervisor) for all their help and guidance, to all the Rossdale trades people that contributed in building my house, and to the office staff, Stephanie (customer service coordinator), Linda (accounts), Teresa (selection), that kept me informed throughout the build process.
Before deciding on Rossdale most of my weekends were spent going through different display homes with my mum (always good to have a 2nd opinion!) and we kept on going back to the Rossdale ones a...Read more
t least 3-4 times! Leon I found was knowledgeable about the build process, and that gave me the confidence to go ahead with Rossdale. So, to anyone that’s looking to build a new house I can highly recommend Rossdale Homes, excellent workmanship and build quality, house was completed within time frames, prompt response by staff about any queries, and just really nice home designs to chose from.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
A very good finished product
We started the process of building two houses in September 2015. There was a significant amount of preparation that was needed such as land division and engaging a private planner and organizing some of our own suppliers in addition to your regular council approvals etc. We originally chose a design that was off the plan and altered it so much that it was no longer considered off the plan but a custom design. I assume that this made the price go up quite a bit. During the planning stage, it felt like we had to always check the changes we reques...Read more
ted on the plans and drawings at the next meeting because we noticed that these were not always being followed through on. There were bumps along the way where we expected a bit more communication with regards to where the process was at and what/who we were waiting on but once we received all the necessary approvals and signed the contract earlier this year, construction began in February/March and both houses were completed in July. We were amazed at how quickly and smoothly the actual build happened. Overall, we found Rossdale to be fairly reasonable as there were changes we made during the late stage planning process and where we would have been charged an additional fee, Rossdale waived it as a gesture of good will. Huge thanks to Leon (sales consultant), Damien (site / building supervisor) and Steph (customer liaison) who were always willing to assist whenever we called and that was much appreciated.Similar opinion? Write a review on ieatwords.com.au!
SanjanitaADELAIDE
- Verified customer
Upfront Engagement and initial deposit for plans
The sales person is great and has tried his best to keep me posted however after making the initial deposit for plans and waiting 8 weeks, i am told their outsourced drafting company is at full capacity and will respond when they can. I think Rossdale needs to advise customers upfront of the delay so when customers like me who are looking to build urgently can look at other options before making a deposit. I am now rethinking if i should go with Rossdale. If this is my experience before signing the contract, then what will be the response after. Feeling very frustrated.
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- Verified customer
Overall fantastic build
Hubby & I researched builders for a few years. Signed with one that went bankrupt & almost signed with another until finally going with Rossdale. They are hands down the best quality for the price. We did a lot of negotiation whilst still residing interstate. This was not a problem at all, we found everything straight forward & easy.
We dealt with Leon Margaritis. He was friendly & really helpful without being one of those obnoxious salesmen! He was prompt with phone calls, emails & clear communication. You never got the impression he was mak...Read more
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RasheedAdelaide
- 2 reviews
- 5 likes
- Verified customer
Disappointed
20/02/2018 - I’m currently building with Rossdale Homes at Gilles Plains. I have had to drop my previous ratings for this builder from 4 star to 3 and now 2 for the following reasons. The concrete pour (slab) was completed last Wednesday and to my disbelieve, they missed a floor waste/trap in the ensuite. So far no apologies forthcoming and no resolution on how they propose to address the matter. Despite my many emails, I keep getting the same reply that their supervisor is trying to contact the plumber. I haven’t met or spoken to the Superviso...Read more
r and it’s Rossdale Homes’ policy not to provide their Supervisor contact details to their customers. I’m disappointed that a builder like Rossdale Homes is very poor in resolving issues that arise during construction. 27/02/2018 - To my horror, the builder has now cut the slab without consulting or notifying me. This is not the outcome I wanted. All Rossdale Homes had to do was to communicate with me as to the options available on the table to fix the missing floor waste. Instead they have proceeded to cut the slab without notifying me of their decision. Had I known earlier, I would not have agreed to the cutting of the slab and would have just done without the extra floor waste. I’m now worried the slab may have been compromised and that I could face problems as a result of this in the future. 01/03/2018 - Building frames have now gone up without slab being repaired. I’ve picked out 9 of the 14 door frames have been incorrectly framed to 2.1m height instead of the required 2.4m height for my 3m high home. 05/03/2018 - Incorrect door frame heights have been fixed now but still waiting on the concrete slab to be rectified. Have identified an incorrect shower outlet height in the bathroom, should be at 1800mm, not 1500mm as it currently sits. 06/03/2018 - Aluminium windows and sliding doors went in yesterday; identified an incorrect colour in the sliding door handles; paid $106 extra for frame colour coordinated handles but it arrived in black. My privately hired building supervisor also completed the 2nd stage of the build inspection yesterday; he identified 3 major and 5 minor defects for rectification.Similar opinion? Write a review on ieatwords.com.au!
RajithParadise, SA
- Verified customer
Big cheaters
I was initially given a quote for $320k & then asked to pay a deposit of $3,500 for a detailed costing. When paying the deposit i said if the final quote is significantly different from initial quote i will not go ahead with the quote. I was assured at that time by the sales rep that it will not be the case. I was again asked to pay $1,200 as part of deposit & again after assurance that the final quote is not significantly different from initial quote, I paid 600. Then the final quote is $450k because they discovered an error in the initial quote.
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David J. MallettMetropolitan Adelaide, SA
- 28 reviews
- Verified customer
Happy Customer
We bought our Senator home in 2002 when it was 4 years old and as the second home owner it still contained the original soft furnishing and landscaping as a display home. After six months into our newish home, to our surprise, we discovered white ants had penetrated through the under slab poison treatment then substantially infested our house.
Whilst the Pest Control treatment had failed under its guarantee, Rossdale Homes together with Termimesh had no hesitation to investigate the infestation source. Whilst the Termimesh treatment was good...Read more
, the under slab poison treatment was identified as the primary fault. Secondly there were partially filled concrete slab-peg holes they were found, that enabled the white ants to substantially infest through the peg holes into the house. Rossdale Homes then sealed the peg holes, repaired the walls and roof struts and under an arrangement with Termimesh, then installed bait stations around the house permitter, and placed the house under a formal inspection program. Since the peg holes have been sealed several years ago, no further infestations have occurred within the house, but only within the highly effective external Termimesh bait stations. Rossdale Homes have also attended to several minor building faults within 5 years of being built.Similar opinion? Write a review on ieatwords.com.au!
David RMetropolitan Adelaide, SA
- Verified customer
They just don't care
It's 32 weeks since I paid my deposit. They stuffed up the first plan, I went back to the bottom of the pile. I don't have a price. I don't have working drawings. I don't have time lines. I don't have any idea what is going on, and that hasn't changed this year. This stage was meant to take 10-12 weeks, at 32 weeks I think it's never going to happen. i think I've done my $4,500 with this company. How can I continue a build with a company that cares so little about a customer?
1 comment
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BradAdelaide
- Verified customer
Happy Customer
I built with Rossdale 5 years ago. Was more than happy with the service I received and the finished product. Being a first home owner knowing exactly what I was spending was very important. Am now ready to build a second larger home and have no hesitation going back to Rossdale. Would happily recommend to all my family and friends.
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Questions & Answers
Marjorie S.asked
Do you not check that stone bench tops are cut to the correct dimensions for cook top. Have just found out mine was cut too big and the miake covered up with glue and metal strips. Now need new cooktop and the size that should fit can't, it falls through looks like it will be expensive to fix. Any ideas please Rossdale? I built with you because I believed you were a trustworthy company and I paid a lot of money to have a beautiful home Your motto is Trust is a Must I am now trusting you to help fix this problem after all one does.not look under cooktops when doing the inspection awaiting your reply in good faith Marjorie Smart
No answers
Frank M.asked
The slab is poured and the timber delivered 3 weeks later. The timber has been there for over a week. When is the frame likely to go up?
No answers
Karunaasked
We have given the initial deposit for a land and home package for a Rossdale estate. Having read these reviews we have started getting a bit worried as its our first home. Has anyone ever had an experience with them with an estate?
1 answer
Hi, from what I have heard from others, if you have a problem you seem to have continuous problems, they can't manage it. If it runs well at the beginning it is ok through the project. They just don't seem to have a culture that fixes problems.
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David R
I thought I would continue with Rossdale because I had come so far. They continued to be slow, but also came in over budget, they talked about removing rooms, not having robes, downgrading the kitchen... Read more
etc etc. It took so long, around 40 weeks, not even close to starting, so many mistakes, blatant errors ( I even had a custom plan done and they designed all the living areas on the wrong side). I liked the final plan, but could not afford the price it came in at. After much angst I felt I could not trust Rossdale to build a house and have cancelled. Not a word from them since, the fact they didn't care was consistent from beginning to end. I have signed with another builder and can't believe the difference, fast, efficient, setting meetings ahead of time, its been really refreshing. I wish I had never hear of Rossdale, if I had signed with the other company first I would have been in my home, not wasting $500 a week on rent.