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Great for basic cover and what we need for right now!
Very easy to get a quote and compare each policy to find what we need! Glad to join the RSPCA family and will be sure to use them again for our future pets!
We believe this is a good policy for our puppy as she's so young and we don't want to risk anything bad happening and being too out of pocket!
great for what Biscuit and I need
Great value for money, easy to set up, follow up phone call from consultant was helpful.
Will see what my experience is like when I need to submit a claim.my daughter is with this company,so this is why I chose it
- General Accident & Illness Cover
- Verified customer
Should of done it sooner.
Who else can look after pets any better than RSPCA. So it make cents to be with them, for me & Maximus.
In turn we help others & that to me is important to know.
Caring and very helpful consultants.
Recently my beloved Cavalier King Charles Spaniel has what was eventually diagnosed as a stroke. Rspca has been outstanding in their response to my claim.
Two staff members in particular, Kate, who handled my ‘Gap Only’ claim and sorted out the problem in such a friendly way, and Gilda, who took lots of time with me to sort out all the difficulties I had with one particular claim. Both girls went above and beyond in their efforts to sort out the issues, which were not the fault of the insurance company.
I’ve had my policy with RSPCA over 11 years. I would thoroughly recommend RSPCA pet Insurance.
can you believe ultimate cover does not cover desexing!!!! i hate to think what economy cover gets you. Very disappointing. I do not recommend. they were prompt to review my claim.....that is the only positive thing i can say. trying to discuss with them,...but on hold for 44 minutes now and still no answer
I love my pet so this is a no brainer to me.
Easy set up to a great insurer with an excellent reputation. I have decided to start this policy with people who care about animals even over 10-year-olds like my cat.
Good claim service
Fast efficient returns when it was most needed. Would continue to recommend to others. Have been with company for over six years. Do I need to say anything else at all?
Just what I wanted for my pet.
I only started today so I couldn't respond to all of the questions. I haven't made a claim and I only started the cover today, I hope it helps so I don't have to worry if any thing happens.
Thankyou for your help
Easy to setup. will see if it turns out to be good value or not. will be lodging a claim soon so will see if this is an easy process or not.
Don’t bother trying to make a claim as they try and find any excuse not to cover it. They won’t cover my dog for a simple ear infection because he had ear mites 3 years ago even though my vet said it wasn’t caused by ear mites! When I emailed them they didn’t want to help me and now I have no reply. I am worried that if something serious happens to my dog they wont cover him :(
Have never been so disappointed.
Sure, it is so easy to join up, they welcome you with open arms, easy peasy! But don't try to claim, they will wiggle their way out of anything. I think it is very sad that this company is flying on the shirt tails of such a worthy company as the actually RSPCA, who do a wonderful job. And did you know that an ingrown hair follicle would later on be deemed as a skin condition, so no cover for allergies etc. Really pathetic. Would not advise anyone to joint this insurance company.
Cover out of reach if you have multiple "high risk" pets
Have been with this insurance company for 3 to 4 years (different ages dogs). I haven't had any issues with claims upto date. My issue is the premiums have risen year after year as the pets get older; which is absolutely normal. What started at under $70 a fortnight has evolved into $100. I understand the risk grows with the animals getting older. But IMO almost 20% as a single year increase pushed me to consider saving that $2600 in a rainy day fund. At the current premium increase; I would be looking at heading towards $200 a fortnight once m...y dogs reach the age I'd really need cover. It took me 3 phone callsto cancel my policies; or at least they cancelled 1 of the 2. I had to phone back 2 weeks later once a payment for my second policy continued to be deducted. I was told by the sales team that i would get a call back once their customer service team were available. It didnt happen and I had to ring back the next day. This time my second policy was officially cancelled and once monies on their end were received; I would get a refund. Accidents happen but I thought it best cover my whole experience. I do appreciate they have recently changed their policies to mean there is no excess and you just have to pay the "gap" payment. Would have been nice when I had to pay a few grand for my dogs leg surgery; but at least it is their for future clients. I would somewhat recommend them as an insurance provider; but would be weary. Another note would be that I find it distasteful that first year premiums contribute to the RSPCA; which if you read it as it's written would indicate that is an far as their support goes.
It was very easy to set up, all the information clearly set out. even discounted (impressive)
It’s the first time I have taken out pet insurance, I did not have it for my other dog it was not really promoted then.
Great coverage and price.
Online tool was easy to use and comparison on policies made finding the best option.
Broad range of items covered ensuring piece of mind and excess options made selection easy.
Great coverage and price on policy.
This is perfect
Very easy to set up. Value of insurance was within my budget for me. Just signed up today, so we'll see how it goes. My dog is seeing the vet today so hopefully can make a claim.
The reviewer stated that an incentive was offered for this review
Pet insurance made easy
I was given all details about what K was about to sign up for, including what is not covered, the lady on the phone was wonderful to deal with and not only is my dog covered incase of s emergency, but much need funds go to RSPCA. So win win, the process was easy and highly recommend them
The reviewer stated that an incentive was offered for this review
I did a quote online then got a call an hour later asking if I wanted their insurance. I said no but they charged me for 4 months anyway then when I went to get a refund they said no you can only cancel
The lady I spoke to was helpful and very informative of the policy and what I was entitled to. I felt confident in my purchase. She was empathetic to the loss of my first pet and made me feel that I was doing the right thing by getting insurance for my second one
Always helpful and polite over the phone. All my claims have been approved. Very quick and easy to lodge a claim. So glad I chose RSPCA for my pet insurance.
Lily the customer service rep was great.
Relatively easy to set up. Some waiting time for multi pet discount. Decided to go ahead anyhow. Other pet insured with you too.
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