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Reviews

4.2

170 reviews
5
(114)
4
(21)
3
(9)
2
(9)
1
(17)
  • Value for Money
    4.0 (135)
  • Transparency
    4.1 (131)
  • Customer Service
    4.0 (134)
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Rachel

Rachel

  • 2 reviews

Great for basic cover and what we need for right now!

published

Very easy to get a quote and compare each policy to find what we need! Glad to join the RSPCA family and will be sure to use them again for our future pets!
We believe this is a good policy for our puppy as she's so young and we don't want to risk anything bad happening and being too out of pocket!

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers

great for what Biscuit and I need

published

Great value for money, easy to set up, follow up phone call from consultant was helpful.
Will see what my experience is like when I need to submit a claim.my daughter is with this company,so this is why I chose it

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Cardinal

CardinalSouth East Queensland, QLD

  • 2 reviews

Should of done it sooner.

published

Who else can look after pets any better than RSPCA. So it make cents to be with them, for me & Maximus.

In turn we help others & that to me is important to know.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Cardinal,
It's wonderful to hear we have been able to offer peace of mind for you and Maximus. We appreciate your sharing your lovely review with us.
Kind regards,
Alisa

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Lynn

LynnGippsland, VIC

Caring and very helpful consultants.

published

Recently my beloved Cavalier King Charles Spaniel has what was eventually diagnosed as a stroke. Rspca has been outstanding in their response to my claim.
Two staff members in particular, Kate, who handled my ‘Gap Only’ claim and sorted out the problem in such a friendly way, and Gilda, who took lots of time with me to sort out all the difficulties I had with one particular claim. Both girls went above and beyond in their efforts to sort out the issues, which were not the fault of the insurance company.
I’ve had my policy with RSPCA over 11 years. I would thoroughly recommend RSPCA pet Insurance.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Anita

AnitaSydney, NSW

Shocking

published

can you believe ultimate cover does not cover desexing!!!! i hate to think what economy cover gets you. Very disappointing. I do not recommend. they were prompt to review my claim.....that is the only positive thing i can say. trying to discuss with them,...but on hold for 44 minutes now and still no answer

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
6 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Anita
Anita
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Anita,
Thank you for providing your details, I have passed these on to one of our team members to review and reach out to you to discuss optional cover and your claim further.
Kind regards,
Alisa

I love my pet so this is a no brainer to me.

published

Easy set up to a great insurer with an excellent reputation. I have decided to start this policy with people who care about animals even over 10-year-olds like my cat.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets0 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Good claim service

published

Fast efficient returns when it was most needed. Would continue to recommend to others. Have been with company for over six years. Do I need to say anything else at all?

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Steven,
Thank you for such a great review, it's wonderful to hear of your efficient claim experience and that you are happy with the service you have received. We appreciate your continued loyalty and support.
Kind regards,
Alisa

Heather

HeatherMetropolitan Adelaide, SA

Just what I wanted for my pet.

published

I only started today so I couldn't respond to all of the questions. I haven't made a claim and I only started the cover today, I hope it helps so I don't have to worry if any thing happens.
Thankyou for your help

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Heather,
I'm pleased to hear that we have been able to assist in setting up cover for your dog and provide you with peace of mind. Thank you for sharing your review with us.
Kind regards,
Alisa

Josie

JosieSouth East Queensland, QLD

good insurance

published

Easy to setup. will see if it turns out to be good value or not. will be lodging a claim soon so will see if this is an easy process or not.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Josie,
Thank you for taking the time to share your experience with us and I am pleased to hear of the ease in which you were able to set up your policy.
Kind regards,
Jessica

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Don’t bother!

published

Don’t bother trying to make a claim as they try and find any excuse not to cover it. They won’t cover my dog for a simple ear infection because he had ear mites 3 years ago even though my vet said it wasn’t caused by ear mites! When I emailed them they didn’t want to help me and now I have no reply. I am worried that if something serious happens to my dog they wont cover him :(

Customer Service
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Claim ApprovedNo
3 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Rebecca J.
Rebecca J.

Thanks Alisa but I have emailed you guys multiple times and your employees still refuse to cover it. I have inboxed you.

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Rebecca,
I understand you have spoken with one of our team members and your claim has been referred for further review.
Kind regards,
Alisa

Kim

KimMid North Coast, NSW

  • 2 reviews

Have never been so disappointed.

published

Sure, it is so easy to join up, they welcome you with open arms, easy peasy! But don't try to claim, they will wiggle their way out of anything. I think it is very sad that this company is flying on the shirt tails of such a worthy company as the actually RSPCA, who do a wonderful job. And did you know that an ingrown hair follicle would later on be deemed as a skin condition, so no cover for allergies etc. Really pathetic. Would not advise anyone to joint this insurance company.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim ApprovedNo
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Chris

ChrisGreater Melbourne (Outer), VIC

  • 3 reviews

Cover out of reach if you have multiple "high risk" pets

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Joanna

JoannaSydney, NSW

Very easy

published

It was very easy to set up, all the information clearly set out. even discounted (impressive)
It’s the first time I have taken out pet insurance, I did not have it for my other dog it was not really promoted then.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Glen Jeffery

Glen JefferySydney, NSW

  • 3 reviews

Great coverage and price.

published

Online tool was easy to use and comparison on policies made finding the best option.
Broad range of items covered ensuring piece of mind and excess options made selection easy.
Great coverage and price on policy.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Josephine

JosephineMurray Region, NSW

This is perfect

published

Very easy to set up. Value of insurance was within my budget for me. Just signed up today, so we'll see how it goes. My dog is seeing the vet today so hopefully can make a claim.

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Josephine,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Josephine
Josephine

I've only just signed up, had to take my dog to the vet. I paid the bill, can I claim on this bill.

The reviewer stated that an incentive was offered for this review

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Rachael

RachaelSouthwest, VIC

Pet insurance made easy

published

I was given all details about what K was about to sign up for, including what is not covered, the lady on the phone was wonderful to deal with and not only is my dog covered incase of s emergency, but much need funds go to RSPCA. So win win, the process was easy and highly recommend them

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

The reviewer stated that an incentive was offered for this review

Isaac

Isaac

  • 2 reviews

Terrible

published

I did a quote online then got a call an hour later asking if I wanted their insurance. I said no but they charged me for 4 months anyway then when I went to get a refund they said no you can only cancel

Claim MadeYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Kushan

KushanSouth East Queensland, QLD

Great experience

published

The lady I spoke to was helpful and very informative of the policy and what I was entitled to. I felt confident in my purchase. She was empathetic to the loss of my first pet and made me feel that I was doing the right thing by getting insurance for my second one

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Sandra

SandraCentral, SA

Excellent

published

Always helpful and polite over the phone. All my claims have been approved. Very quick and easy to lodge a claim. So glad I chose RSPCA for my pet insurance.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
vee8

vee8ipswich

  • 2 reviews

Customer service

published

Lily the customer service rep was great.
Relatively easy to set up. Some waiting time for multi pet discount. Decided to go ahead anyhow. Other pet insured with you too.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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