It is very difficult to get a claim approved from RSPCA even though you have provided all details. They are asking for all vet history from the time the pet was bought till now. ridiculous for a claim of less than 100 dollars they are asking these many details and dragging the claim approval. Just trying to drag the claim. Never this sort of response from RSPCA.

Very happy with the way things were explained to me in a very nice manner It was my first time doing this kind of thing and I was concerned which to choose that we could afford.

very easy to set up operator was pleasant and helpful She explained all the points in a way that even a nut like me could understand my hat's off to her

Reliable and trustworthy service offered at all times, feel assured RSPCA are caring for both my dogs, when required. Have been with them for over 16 years now with four previous dogs and two current ones.

Policy his value for money. I have had policy fo about 2 years, and all three of my cats are covered.

The process of setting up the policy was not difficult.

First time we have had any dog insurance and received a cheque in the mail all in a fortnight,our dog is nineteen months old and this is our second year with insurance,all good thank you very much Bonnie and Peter

I feel the policy so far is good value, the gentleman who I spoke to was very helpful, explained what the insurance would and wouldn't cover nd so far the policy covers what I need for my dog.

First time claiming and after giving all vet details claim went through swiftly. Only one request on my part is that a and email or letter to explain breakdown of claim given

I often forget I have this insurance (thankfully over 12 years I haven't needed it too much). I am pleased I have it and wish MY health insurance was as supportive! I like how it's so easy now to claim via the vet - because when I have needed to claim, my head is not fully engaged and is more concerned about my pet.

policy ticks all the boxes, i will not be able to comment until i need to make a claim, set up procedure was uncomplicated and with no pressure, communication was easy with a clear English speaking person to assist

Rejected our claim because we told our vet that our dog drank a bit of water and they used this as a prior symptom. After we cancelled our insurance they sent us a letter stating their condolences for the death of our dog (dog was definitely not dead). Extremely impersonalble and stressful process. Will use any information you have provided to the vet to reject your claims.

Originally lodged a claim in October, it kept being deleted despite all info being provided. Claim wasn’t processed until mid January. Glad it was resolved, just wish it wasn’t a hassle.

From Memory it was easy to set up.
I lodged the claim via the internet on 05 Feb and was surprised to see it had been paid today 07 Feb so very happy thanks. We have had this insurance for 6 years

8yrs made a second claim and still refuse requesting vet history again and adoption papers. Took 3 weeks. Vet told worse insurance company she deals with and wouldn't recommend to her customers

Took only about 2 - 3 weeks to resolve my claim
The policy was of good value and was easy to set up online
I had been with your insurance company for 6 years - ever since we bought our puppy

We have claimed twice. Each time was for an amount around $200. The first time we were reimbursed quickly. The second time we were asked for a full vet history from our vet by letter, I was astonished and when I rang the girl on the phone did not explain it well that this was normal. It was only when I passed the request on to my vet and they told me this was standard practice that I understood. The claim took weeks but was finally approved.

Have been grateful for how easy it is to make a claim, how quickly claims are paid and that you display flexibility. We are so grateful to have this cover now that ourLab is 14.

The recent introduction of this policy option has allowed us to insure our 9 year old dog at an affordable price. This provides additional peace of mind as our dog gets older.

Wonderful service with the one point of contact over three transactions. Very informative and pleasant to deal with. The consultant knew the products very well with no issues in answering questions.