See the Best Pet Insurance in 2022 as rated by Australians on ieatwords.com.au.
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Reviews

  • Value for Money
    4.2 (972)
  • Transparency
    4.3 (919)
  • Customer Service
    4.4 (959)
  • Claim Resolution Time
    • <1 week (366)
    • 1-2 weeks (236)
    • 2-4 weeks (99)
    • 1-2 months (27)
    • 3+ months (17)
  • Claim ApprovedYes (654) · No (61)
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Sharon C
Sharon CRichmond-Tweed, NSW

Would think again before I paid so much per month for my pets with little return

published

I thought so when I first purchased my 3 policies but prices have gone up a great deal. It did not take too long for the claim to be settled, but not much given back. I have been with this company for 10 years plus

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Great customer service

published

Setting up process was simple and person I spoke to was really great with answering all my questions and explaining things in an easy to understand way. Great customer service.



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Can definitely count on it!

published

I was very happy with the whole process, since lodging the claim until resolving it. It was very easy, smooth, no dramas. Having a sick pet is stressful and all you need is support, that's what i have got.

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Hi there,
It is always a pleasure to hear of the satisfaction our customers received from their claim experience. Thank you for sharing your feedback with us, we hope your pet is feeling better.
Kind regards,
Scott

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Dougal - Archies Mum
Dougal - Archies MumMetropolitan Adelaide, SA

A must have if you have pets

published

Lodging claims is easy and your vet can do it for you too! Claims don't take long to be resolved. I've been with them for about 10 years now. From issues with grass seeds, diabetes, cateracts and cancer it's been well worth the premiums to be covered.

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PearlShells
PearlShells
  • 3 reviews

Excellent Pet Insurance. Glad I made the wise choice.

published

Insured my dog with RSPCA recently. Had to make an unexpected Claim as a new claimant &was amazing as it took no time to process & the Policy is excellent value.

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Hi Pearl,
We are pleased to hear of the value you have found in your policy and that you are satisfied with your claim. Thank you for sharing your experience with us, it was a pleasure to know of your satisfaction.
Kind regards,
Scott

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John
JohnSouth East Queensland, QLD
  • 2 reviews

A necessary monthly expense to ensure peace of mind

published

Good value and easy to set up... easy to lodge a claim through the vet... I have had hounds insured with RSPCA since 2008... seven greyhounds have been insured at one time or another...

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Kristie S.
Kristie S.Sydney, NSW
  • 2 reviews

Good level of protection

published

I found claiming for the first time with RSPCA quite easy, everything is user friendly and can be done and uploaded online. My claim response was quick with a 72 hour turn around time, as promised I received an 80% return. I’d rate that highly satisfying.

The only thing that bothers me is the increasing policy every year, sure there’s inflation but these businesses don’t realise our pay hasn’t increased with inflation for years, I can see this becoming unaffordable in another two years with increases.

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Charlie was amazing!!

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Yes the policy was east to set up. I enjoyed how personable Charlie was. She was passionate about her job and it makes the client feel good. Thank you Charlie!

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Joshua Lafferty
Joshua LaffertySydney, NSW

They were absolutely amazing

published

I barely handled anything and the money was paid into my account within a week. Couldn’t ask for anything better! For the price you pay the service was unbelievable. I have only been with them 6 months as well

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there
thereSydney, NSW

This is a good review for RSPCA

published

The policy appears to be good value as it caters for a small breed of dog. The policy also caters for any potential health issues and conditions which are linked to this small breed. The policy was easy to set up with the representative and the questions and the information was relevant when starting this policy.

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Jack Winston
Jack WinstonSydney, NSW

Prompt, professional and responsive ............the best insurance I have had - enjoyed our cover for 8 years

published

Always good value, super quick to acknowledge and pay the claim, I have enjoyed RSPCA Insurance cover for our wonderful 4 legged fur baby for 8 years....who unfortunately has had many incidents.

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Illness Claim

published

I found the claim process to be fairly easy but I feel that it was a slow process to finalise the claim this time when usually it's a much faster process

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Belinda,
Thank you for sharing your experience with us, we appreciate your great feedback. If you have any queries regarding your policy, please do not hesitate to reach out.
Kind regards,
Scott

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Great value for money

published

Very easy to set up. Claims always resolved very fast. Seems to be very good value. Been with you for 5 years and extremely happy. We now have 3 dogs with you. Thank you

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Robyn
RobynSouth East Queensland, QLD
  • 2 reviews

Best Pet Insurance you can get

published

Started the pet insurance with RSPCA three years ago when I got my pup, such an easy process all done online. I was soon using the insurance as you do with a new puppy and they were marvellous at processing my claims quickly. Then to top off their efficiency they introduced “no cap” which means I can take my dog to the vet and they send the claim off to RSPCA in the office and within a short time they have accepted it and I just pay the small cap fee, I even leave my card details with my vet and go home they then advise me of the gap they have claimed for me on my card.
If you want a hassle free insurance company that you can rely on for excellent service this is definitely the company to go with.

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New insurance policy

published

Excellent easy step by step process to join with RSPCA Pet insurance. Thanks so much for the easy step by step application online.
Thanks so much for the email after I joined with you.

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Really fast process and easy to submit

published

First time lodging a claim after being with RSPCA for 2 years, it was super simple and processing time was really fast which was a really great experience for us!

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Carol
CarolPerth, WA

More than Insurance for my dog.

published

RSPCA pet insurance serves two important functions in one process. Good value health care for my dog and a contribution to help the organisation support other animals. Well worth sharing my experiences in a quality and professional service with family and friends.

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AnA
AnAGreater Melbourne (Outer), VIC
  • 2 reviews

Great best decision ever

published

Great to be backed up with great cover knowing that i have it makes life so much easier.
Didn’t think ill needed but had few issues with my puppy and having this cover has been fantastic already payed off saved me so much you will be mad not to have it.

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there
thereGreater Melbourne (Inner), VIC

Awesome - Stress free claims!

published

Been with RSPCA since 2015. Over the years I have had minor claims however this year the doggie was diagnosed with cancer of the spleen. I have had to make numerous claims for her chemo treatment and would like to say a big 'THANK YOU'. You have made the online process simple, stress free and more importantly quick which is important in such times :)

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Christine K.
Christine K.South East Queensland, QLD
  • 5 reviews

Definitely need RSPCA!

published

We are very happy with how quick claims are processed. Fast and easy to do online. Would love it if we could claim our Pet Emergency as just paying the gap.

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Alex
AlexGreater Melbourne (Outer), VIC

Easy claims, processed on spot by the vet. No dramas at all

published

Have had three claims for my dog with no hassles. The last two were processed on the spot by the vet. Dog will be having surgery in a couple of weeks so really glad I took out the policy

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Hi Alex,
Our team is pleased to know of the value you have found in your policy and that you are satisfied with your claim experiences. Thank you for sharing your feedback with us, we appreciate your lovely review.
Kind regards,
Scott

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Thistle A.
Thistle A.Wide Bay-Burnett, QLD
  • 2 reviews

Great Customer Service

published

The policy is pricey (almost double that of other companies), but the personal approach and great customer service were greatly appreciated. All my questions were answered and I am confident that my needs will be met going forward. Thanks, Luke.

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Karen
KarenGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Wouldn’t own a dog without it

published

Easy online claims and processed within days..
Excellent communication during the whole process. Have insured 2 pets over 10 years and I wouldn’t want to be with our cover.
I don’t want to have to compromise on the care of our precious dog due to vet costs.
We have private health insurance for our family and our dog is a member of our family

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Paula H.
Paula H.Greater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 1 like

Brilliant service

published

Thanks to Luke for helping us sort our insurance policy.
He was friendly professional and informative and we are very happy with the policy we have chosen.

We are pleased to have chosen RSPCA pet insurance for our new puppy.

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Stress free

published

* great value for money, even better there’s no excess. Super easy to set up
* We have claimed once and it’s was incredibly easy and the claim only took afew days to come in, we never got asked questions and it was so stress free after such a stressful time with our pup in hospital
* we’ve only had insurance this year as that’s when we got our pup

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Hi Anna,
Our team is delighted to hear of the value you have found in your policy and that it was super easy to set up. Thank you for sharing your experience with us, it was a pleasure to know of your satisfaction.
Kind regards,
Scott

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