Good value. Easy to set up. Great customer service and very helpful. Everything explained carefully and patiently. Not pushy to pay for the more expensive ones. Made me feel confident in choosing RSPCA

Not good value, as only eligible to make claim under routine care resulting in a return of only $50 essentially for main costs. Increased premium costs for little return may result in cancelling cover.

My dog recently tore his ACL, surgery cost $4400. Claim was processed with in 2 weeks and received $3200 in benefits. Significantly reduced any financial stress associated with my pets injury.

My claim was handled in a timely manner and staff were considerate of needs. Easy method of claiming using app. Overall very happy with support and service provided my RSPCA

Great policy. So easy my vet lodges my cos I s and I usually get 80% refund within a week
I like RSPCA and find them reasonable for my 2 dogs

I would rate this one star if I could. Nothing but hassle all the way. Couldn't even be bother to ask how I wanted the pittance they paid back sent to me. Instead sent a cheque which didn't arrive for 11 days. When I told them that they cancelled it straight away, the only thing they actually did straight away. Of course it arrived the next day and I couldn't bank it.

I am very happy with my RSPCA insurance cover. The vet handled all the paperwork for me and the money was in my bank account in a couple of days.

Although happy to take my money RSPCA was very slow when I made a claim. The service was extremely disappointing and very difficult to organise all the documentation. I'm reassessing whether I'll continue with their pet insurance.

I am ver disappointed at the very low amount I get back, $50 rebate for a vet visit that was over $450, I would have thought the rebate would be much more. I may compare with other companies and change to another insurance company

Roughly the same premium as other insurers when you factor in the month free - next year it will climb and I may go elsewhere. I added the optional cover - $80 - immunisation rebate. It is unlikely at the moment that I will use any of the $1000 per year that I pay so this is 1 tiny amount I will get back. I support RSPCA weekly with donations and I am hoping when the time comes they will do the right thing and pay the claim without. I have gone with RSPCA as it is a name I trust. Fingers X on that!

Our dog has been insured with RSPCA for 5years now. Had a number of claims, and all have been paid in a very timely manner, most within a week. I love the fact that our vet can lodge the claim directly with RSPCA. Would recommend to those looking at Pet Insurance.

Signed up today and now I have piece of mind knowing my pet is covered for all types of accidents and illnesses,I was very happy with the way the representative helped me choose the right insurance for my needs

I didn't know that my claim was approved until I received the request to review RSPCA Pet Insurance's performance.
While the claim has been approved, they just didn't bother to notify me except on their webportal. Sorry but you have my email (or I wouldn't have received the request to review the product) or my mobile phone number!

Also as this is for an ongoing condition, there was no information as to how this will be handled. Will I need to make a new claim each time I go to the vet, even just for medication?

I certainly felt reassured having RSPCA Pet Insurance when our cat deteriorated after we found a paralysis tick on him on CHRISTMAS DAY! He spent 3 nights in hospital - Christmas Day, Boxing Day & the day after that! I submitted my claim online soon after & was very happy to receive the remittance only 4 days after submitting!! I’m happy to say our furry friend has made a complete recovery. Thanks so very much to RSPCA Pet Insurance, we had peace of mind & confidence that we could give our smallest family member the best care possible.

Signed up today on a new puppy, who is very excitable, happy to know she is covered for any illnesses living in Kalgoorlie WA, and any accidents she may have.

I pay more for the dog than me. New procedure is much more efficient. Have been over five years previous owner now dead, he also paid for some years. Cant find exact date.

Policy is good value and person on the phone was friendly and helpful.am hoping that I have positive outcome in the future with any claims that I happen to make

We had a poor claims experience with PetSure / RSPCA. While we eventually received the expected refund, it took multiple calls over months to follow up on actions that the customer service call centre undertook to take, and then didn't do. Our documentation was lost, reinstated and lost again. The call staff didn't understand basic terminology such as the difference between payment for a claim verses refund on overpayment of insurance (our pet had died 5 months into a 12 month insurance period). Our pet died in May, our claim was paid out in December.