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Bel ScullyHunter Region, NSW
- Verified customer
Great Range of Products at VERY Reasonable prices, with fast & Reliable Deliveries!
I've used RY many times to purchase a range of Hair & Skin Care products. Mostly from 'The Ordinary's' great & affordable range, which my skin & I just LUV! The items always arrive in under 3 business days & are packaged nice & securely. RY pass on the discounts, reward loyalty & make on-line ordering a snap. It's a 'No Brainer' & huge time saver for today's working woman. Their product BLOG is not only entertaining but offers helpful info too. Thanks RY!
1 comment
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Jill58SYDNEY
- 2 reviews
Crazy about Olaple
This site is a joy to navigate. I was looking for Olaplex hair repair products so focused on that. The product came in super fast time and I was so happy with the results and the price that I immediately ordered more.
I have since ordered skin care which again came promptly but have not yet been able to start using. There were so many wonderful looking products, I found it a difficult choice.
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
Have a good day, Matt
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
aqua15Hunter Region, NSW
Skinstitut always at great price
Website easily navigated with a huge range of products and Excellent and speedy delivery
All products purchased were of high quality and I find the skinstitut range particularly appealing at 40% off
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
Have a good day, MattSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Ry.com.au compares to other Beauty Product Retailers
Know better, choose better.
TRobertsPerth, WA
Terrible customer service, long wait times bad communication
I ordered a shampoo and conditioner and was sent the wrong product. The returns processes is laboriously long and the onus in entirely on the customer despite the company being at fault. You must create an account, send a message via there website with photographic proof, repackage and pay for postage yourself, message them again via the website with proof of postage, hope they refund the postage cost, I then had to send a screen shot proving the package had been delivered after tracking it myself as no one had contacted me with an update 4 day...Read more
s after it was delivered. When I did send the screen shot I was asked for paper proof. At this point I rang them and finally the person on the phone put in a request for the correct products to be sent to me. I did not receive an email notification that they’d been sent until 3 days after this phone call. To date they still haven’t arrived. I was starting to think they whole thing is a scam. Terrible customer service and wait times.1 comment
Del G.Ry.com.au
Thank you for the review.
I am so sorry to hear of this matter, it is not the level of experience we strive to provide here at RY.... Read more
We strive to provide smooth and efficient returns processes, on this occasion it does not appear this has happened. Can you please message me back with an order number? Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
TashMurrumbidgee Region, NSW
- 2 reviews
Love the products and the delivery is fast
Can’t fault the delivery and the product range and the prices are amazing. The web page is easy to work thru, I started using “The ordinary company “ products and in love with them and I get gifts with I spend money with them
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
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Faulty product
Purchased the Moroccanoil Glimmer Shine Spray. The bottle/product is faulty and won't spray at all...nothing works. When you push down to use the spray it gets stuck cannot use the product at all. Very annoying when you look forward to using a product.
1 comment
Del G.Ry.com.au
Thank you for the review Elle.
I am sorry to hear of this matter and do want to get this looked into, at present I cannot locate your account.... Read more
Can you please message me back and provide an order number? Cheers, MattSimilar opinion? Write a review on ieatwords.com.au!
Can't live without my products they have changed my skin care routine forever
Easy to use site they have given amazing descriptions of the products. I have converted to alpha h and it has been the biggest saviour to my skin and they have so many products for different skin types etc. which is great we aren't all text book the same. The products are of the best quality, packaged carefully and shipped to you fast.
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
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The reviewer stated that an incentive was offered for this review
CasNorthern Region, NSW
Reliable in all aspects
I have used other on line beauty companies and in comparison can’t fault RY. Great range of beauty products at reasonable cost. If they offer a special or promotion it is worthwhile. Not just a few samples thrown together. Delivery so far as been exceptional. I live in a remote location and my order reaches me within 2 days. I am happy to continue purchasing from RY
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
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Super fast shipping, great value
Easy to navigate brands, great range and products from low budget to high price. Easy to understand descriptions, quick check out process . To the point wording and descriptions . Yay yay
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
Have a good day, MattSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Ry.com.au compares to other Beauty Product Retailers
Know better, choose better.
Been waiting 3 days for my order to leave the warehouse.
Still waiting for my order to leave the warehouse. Website says that orders placed before 4:00pm will be dispatched same day.. I ordered on a Saturday and today is Wednesday and have not heard a thing. I called up the customer service at 8.00 AM this morning and have not heard back. Won't be shopping here again. I have requested a refund.
1 comment
Del G.Ry.com.au
Maddie I am so sorry to hear of this matter, it is not the level of service we strive to provide.
I do want to get this looked into if this issue is still ongoing. Can you please provide me with an order number if you need me to look into this?... Read more
Cheers, MattSimilar opinion? Write a review on ieatwords.com.au!
SueSouth East Queensland, QLD
- 3 reviews
Awesome Products
I found this website when i was looking for a quality waxing product so i dont have to go to a salon. The product i purchased does exactly what it said it would do. No mess no fuss. The delivery of my order was very quick, i would definetly buy again
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
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AshleighHunter Region, NSW
- 4 reviews
Quick delivery. Above and beyond service.
Always has sales on. One of the fastest delivery services I’ve encountered from an online store. Always have little samples or gifts that you can qualify for in your order. So much cheaper than buying product from other stockists.
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
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- Verified customer
Amazing Service & Products
Found this great little website when I got fed up with having to fork out hugely overpriced hair products at salons.5 orders later in a month(oops) says it I think!!
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
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Bola SekSouth East Queensland, QLD
- 4 reviews
Love RY!
I’ve been shopping with RY for awhile now, and I loved all the products I purchased. The service is fast and good quality skincare products.
I would recommend this online store to anyone who like shopping and reliable service in the country. I will always continue my shopping with them and I love learning all the new products and skincare regimen on their website.. cheers.
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
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BettinaNortheast, VIC
- 2 reviews
Favourite Beauty Shop
I love Ry.com.au because of the vast choice of products at great prices. There are often promotions for various product lines. Shipping is super fast, even to rural destinations and the quality of the ordered products is always tip-top. Packaging is great, no unnecessary plastic used. Checkout is easy with various choices on how to pay. Customer service is as good as I would expect it to be. I have ordered many times with Ry and can't remember any problem with anything. I especially like that I get all my skin and hair care as well as appliances in one place.
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
Have a good day, MattSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Ry.com.au compares to other Beauty Product Retailers
Know better, choose better.
fayeGreater Melbourne (Outer), VIC
- 9 reviews
Products and service
I just love this site easy to use items always on time offer Afterpay love the whole site so much too choose products from skin, hair and hair dryers and straighteners love love this site
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
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Kristy H.Greater Melbourne (Outer), VIC
Ry perfect go to store for online hair and beauty products
Great range of quality products to choose from. Checkout is easy and super fast shipping. Ry is my new go to online store for hair and beauty products. I know I can get everything I need in the one place and it’s delivered direct to my doorstep
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
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Passive aggressive customer service
I found their customer service team passive aggressive. I wouldnt reccomend shopping here. They cannot seem to send the correct item. Very disappointed in the service I recieved from them.
1 comment
Del G.Ry.com.au
June I am sorry to hear this, we strive to provide fantastic customer service and I do want to get this looked into.
Can you please provide an order number and I can look into this for you.... Read more
Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
liz
- 4 reviews
Glampalm hair straightener
I'm extremely happy with my recent purchase of the Glampalm hair straightener from RY.com. Product was very easy to find on the site, competitive price - cheaper than anywhere else, shipped very quickly and packaged beautifully.
My Glampalm hair straightener is the best I've ever used and I couldn't be more delighted.
1 comment
Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
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The reviewer stated that an incentive was offered for this review
Èire BaileyGreater Melbourne (Metropolitan), VIC
amazing definitely recommend:)
pretty good website, sell things essential for living a healthy long life. definitely recommend:))) products are all amazing quality with the top of the best bands on that particular product
1 comment
Del G.Ry.com.au
Thank you for taking the time to leave your review!
I am so pleased to hear this, we strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
GlendaHallasked
On the 28/11/2019, my visa account shows 2 payments of $164.22.Paid to WWW.RY.COM.AU.GB.
Could you please advise what product the payment was for and why there were two payments?
My email is
[email protected]
Thanking you
Regards GlendaHall
No answers
Chantelle L.asked
Order number is 174061705
I emailed about my order, it hasn’t been processed yet. But have just noticed in the new “The balm take me me home bronzers have ingredients I’m very allergic to. Please can I either cancel the order, or swap for The balm Bahama mama” as it’s the one I’ve always used for years with no problems. Thankyou
1 answer
Del G.Ry.com.au
Hello Chantelle,
I am sorry to hear this, I have just dropped you a message privately regarding this. Please sign in to view this and I can look into this.
Cheers,
Matt
Nessyasked
HI, I have placed an order for GHD 6 days ago, it says the items have been dispatched but I havent received any notification of it. Have tried calling the customer service in NZ but no one answers the phone and they havent replied to my emails. Getting fed up as I need the items soon as heading away, if I had of known it was going to be this hard would have purchased them elsewhere!! Please can someone reply to me.
2 answers
Congrats! Next time read reviews about them. Not the best place to order
Del G.Ry.com.au
Thanks for taking the time to leave your review Nessy, I am sorry to hear of this matter.
Please can you respond to the message I have sent you and I can look into this.
Cheers,
Matt
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Del G.Ry.com.au
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.... Read more
Have a good day, Matt