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Reviews

3.2

650 reviews
5
(308)
4
(44)
3
(8)
2
(28)
1
(262)
  • Product Quality
    4.6 (176)
  • Return Claim MadeYes (19) · No (180)
  • Shipping
    4.6 (149)
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Bel Scully

Bel ScullyHunter Region, NSW

  • Verified customer

Great Range of Products at VERY Reasonable prices, with fast & Reliable Deliveries!

published

I've used RY many times to purchase a range of Hair & Skin Care products. Mostly from 'The Ordinary's' great & affordable range, which my skin & I just LUV! The items always arrive in under 3 business days & are packaged nice & securely. RY pass on the discounts, reward loyalty & make on-line ordering a snap. It's a 'No Brainer' & huge time saver for today's working woman. Their product BLOG is not only entertaining but offers helpful info too. Thanks RY!

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedFebruary 2020
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1 comment
Ry.com.au
Del G.Ry.com.au
Jill58

Jill58SYDNEY

  • 2 reviews

Crazy about Olaple

published

This site is a joy to navigate. I was looking for Olaplex hair repair products so focused on that. The product came in super fast time and I was so happy with the results and the price that I immediately ordered more.
I have since ordered skin care which again came promptly but have not yet been able to start using. There were so many wonderful looking products, I found it a difficult choice.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Ry.com.au
Del G.Ry.com.au

The reviewer stated that an incentive was offered for this review

aqua15

aqua15Hunter Region, NSW

Skinstitut always at great price

published

Website easily navigated with a huge range of products and Excellent and speedy delivery
All products purchased were of high quality and I find the skinstitut range particularly appealing at 40% off

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedFebruary 2020
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1 comment
Ry.com.au
Del G.Ry.com.au

The reviewer stated that an incentive was offered for this review

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TRoberts

TRobertsPerth, WA

Terrible customer service, long wait times bad communication

published
Shipping
Return Claim MadeYes
Date PurchasedFebruary 2020
1 comment
Ry.com.au
Del G.Ry.com.au
Tash

TashMurrumbidgee Region, NSW

  • 2 reviews

Love the products and the delivery is fast

published

Can’t fault the delivery and the product range and the prices are amazing. The web page is easy to work thru, I started using “The ordinary company “ products and in love with them and I get gifts with I spend money with them

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedJanuary 2020
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1 comment
Ry.com.au
Del G.Ry.com.au

Faulty product

published

Purchased the Moroccanoil Glimmer Shine Spray. The bottle/product is faulty and won't spray at all...nothing works. When you push down to use the spray it gets stuck cannot use the product at all. Very annoying when you look forward to using a product.

Product Quality
Return Claim MadeNo
1 comment
Ry.com.au
Del G.Ry.com.au

Can't live without my products they have changed my skin care routine forever

published

Easy to use site they have given amazing descriptions of the products. I have converted to alpha h and it has been the biggest saviour to my skin and they have so many products for different skin types etc. which is great we aren't all text book the same. The products are of the best quality, packaged carefully and shipped to you fast.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Ry.com.au
Del G.Ry.com.au

The reviewer stated that an incentive was offered for this review

Cas

CasNorthern Region, NSW

Reliable in all aspects

published

I have used other on line beauty companies and in comparison can’t fault RY. Great range of beauty products at reasonable cost. If they offer a special or promotion it is worthwhile. Not just a few samples thrown together. Delivery so far as been exceptional. I live in a remote location and my order reaches me within 2 days. I am happy to continue purchasing from RY

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedFebruary 2020
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1 comment
Ry.com.au
Del G.Ry.com.au

Super fast shipping, great value

published

Easy to navigate brands, great range and products from low budget to high price. Easy to understand descriptions, quick check out process . To the point wording and descriptions . Yay yay

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedFebruary 2020
See all answers
1 comment
Ry.com.au
Del G.Ry.com.au

The reviewer stated that an incentive was offered for this review

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Been waiting 3 days for my order to leave the warehouse.

published

Still waiting for my order to leave the warehouse. Website says that orders placed before 4:00pm will be dispatched same day.. I ordered on a Saturday and today is Wednesday and have not heard a thing. I called up the customer service at 8.00 AM this morning and have not heard back. Won't be shopping here again. I have requested a refund.

Date PurchasedFebruary 2020
1 comment
Ry.com.au
Del G.Ry.com.au
Sue

SueSouth East Queensland, QLD

  • 3 reviews

Awesome Products

published

I found this website when i was looking for a quality waxing product so i dont have to go to a salon. The product i purchased does exactly what it said it would do. No mess no fuss. The delivery of my order was very quick, i would definetly buy again

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedFebruary 2020
See all answers
1 comment
Ry.com.au
Del G.Ry.com.au
Ashleigh

AshleighHunter Region, NSW

  • 4 reviews

Quick delivery. Above and beyond service.

published

Always has sales on. One of the fastest delivery services I’ve encountered from an online store. Always have little samples or gifts that you can qualify for in your order. So much cheaper than buying product from other stockists.

Product Quality
Shipping
1 comment
Ry.com.au
Del G.Ry.com.au
  • Verified customer

Amazing Service & Products

published

Found this great little website when I got fed up with having to fork out hugely overpriced hair products at salons.5 orders later in a month(oops) says it I think!!

Return Claim MadeNo
Date PurchasedFebruary 2020
1 comment
Ry.com.au
Del G.Ry.com.au
Bola Sek

Bola SekSouth East Queensland, QLD

  • 4 reviews

Love RY!

published

I’ve been shopping with RY for awhile now, and I loved all the products I purchased. The service is fast and good quality skincare products.
I would recommend this online store to anyone who like shopping and reliable service in the country. I will always continue my shopping with them and I love learning all the new products and skincare regimen on their website.. cheers.

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedJanuary 2020
See all answers
1 comment
Ry.com.au
Del G.Ry.com.au
Bettina

BettinaNortheast, VIC

  • 2 reviews

Favourite Beauty Shop

published

I love Ry.com.au because of the vast choice of products at great prices. There are often promotions for various product lines. Shipping is super fast, even to rural destinations and the quality of the ordered products is always tip-top. Packaging is great, no unnecessary plastic used. Checkout is easy with various choices on how to pay. Customer service is as good as I would expect it to be. I have ordered many times with Ry and can't remember any problem with anything. I especially like that I get all my skin and hair care as well as appliances in one place.

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedFebruary 2020
See all answers
1 comment
Ry.com.au
Del G.Ry.com.au

The reviewer stated that an incentive was offered for this review

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faye

fayeGreater Melbourne (Outer), VIC

  • 9 reviews

Products and service

published

I just love this site easy to use items always on time offer Afterpay love the whole site so much too choose products from skin, hair and hair dryers and straighteners love love this site

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedJanuary 2020
See all answers
1 comment
Ry.com.au
Del G.Ry.com.au
Kristy H.

Kristy H.Greater Melbourne (Outer), VIC

Ry perfect go to store for online hair and beauty products

published

Great range of quality products to choose from. Checkout is easy and super fast shipping. Ry is my new go to online store for hair and beauty products. I know I can get everything I need in the one place and it’s delivered direct to my doorstep

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedJanuary 2020
See all answers
1 comment
Ry.com.au
Del G.Ry.com.au

The reviewer stated that an incentive was offered for this review

Passive aggressive customer service

published

I found their customer service team passive aggressive. I wouldnt reccomend shopping here. They cannot seem to send the correct item. Very disappointed in the service I recieved from them.

1 comment
Ry.com.au
Del G.Ry.com.au
liz

liz

  • 4 reviews

Glampalm hair straightener

published

I'm extremely happy with my recent purchase of the Glampalm hair straightener from RY.com. Product was very easy to find on the site, competitive price - cheaper than anywhere else, shipped very quickly and packaged beautifully.
My Glampalm hair straightener is the best I've ever used and I couldn't be more delighted.

Product Quality
Return Claim MadeNo
Date PurchasedFebruary 2020
1 comment
Ry.com.au
Del G.Ry.com.au

The reviewer stated that an incentive was offered for this review

Èire Bailey

Èire BaileyGreater Melbourne (Metropolitan), VIC

amazing definitely recommend:)

published

pretty good website, sell things essential for living a healthy long life. definitely recommend:))) products are all amazing quality with the top of the best bands on that particular product

Date PurchasedAugust 2022
1 comment
Ry.com.au
Del G.Ry.com.au

The reviewer stated that an incentive was offered for this review

Page 2 of 33
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Questions & Answers

GlendaHall

GlendaHallasked

On the 28/11/2019, my visa account shows 2 payments of $164.22.Paid to WWW.RY.COM.AU.GB.
Could you please advise what product the payment was for and why there were two payments?
My email is
[email protected]
Thanking you
Regards GlendaHall

No answers
Chantelle L.

Chantelle L.asked

Order number is 174061705
I emailed about my order, it hasn’t been processed yet. But have just noticed in the new “The balm take me me home bronzers have ingredients I’m very allergic to. Please can I either cancel the order, or swap for The balm Bahama mama” as it’s the one I’ve always used for years with no problems. Thankyou

1 answer
Ry.com.au
Del G.Ry.com.au

Hello Chantelle,

I am sorry to hear this, I have just dropped you a message privately regarding this. Please sign in to view this and I can look into this.

Cheers,
Matt

Nessy

Nessyasked

HI, I have placed an order for GHD 6 days ago, it says the items have been dispatched but I havent received any notification of it. Have tried calling the customer service in NZ but no one answers the phone and they havent replied to my emails. Getting fed up as I need the items soon as heading away, if I had of known it was going to be this hard would have purchased them elsewhere!! Please can someone reply to me.

2 answers
Daria
Daria

Congrats! Next time read reviews about them. Not the best place to order

Ry.com.au
Del G.Ry.com.au

Thanks for taking the time to leave your review Nessy, I am sorry to hear of this matter.

Please can you respond to the message I have sent you and I can look into this.

Cheers,
Matt

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