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Samsung Galaxy S20+ 128GB (4G)
Reviewer Photos & Videos
KlynchSydney, NSW
- 6 reviews
Another terrible quality product from and insulting interaction with Samsung.
I pre ordered a galaxy s20+ thinking it will be better than my last experience with their phones and customer service but here I am with a defective phone that is not even a month old and half the screen is green with a visible grid pattern when in dark mode, I have paid $1499 for a defective product which I took to Samsung in George St to be looked at and all Samsung can do is flat out deny it and lie to my face, telling me "it's actually a part of AMOLED technology" like I'm some idiot!.
I have owned a galaxy S9+ for the last 2 years, my part...Read more
ner has owned a galaxy s10 5g for a year, my sister in law has an s20 and NONE of these phones screens are half green in dark mode or any mode! What a disgusting way to treat a customer, the quality control of their products and their gross lack of customer care is notorious I have come to find in these last 2 years, I have never experienced a company like it. I've had to contact the ACCC and consumer affairs about it all because they can't do the right thing and replace an obvious faulty phone that is less than a month old let alone even acknowledge it. Absolutely disgusting company that will rip you off and flat out lie to your face.
Purchased in March 2021 at Bing Lee Physical store for $1,499.00.
2 comments
I had the phone sent away to Your Homebush office for assessment and they have just told me the same lies about your faulty product “it is a feature of the phone”, cant tell Me what that feature is ca... Read more
lled though and how half a green screen benefits me, can’t quote where that feature is explained in any of your advertising material nor in any of the material that comes in the box, that’s because it’s straight out lies from a fraudulent company about their low quality faulty products that have zero concern about the people that have spent their hard earned money on them. I will be buying Apple products exclusively from now on, they are a company with high standards of craftsmanship and customer care. Every Apple product I have owned has been of stellar quality and if there is ever an obvious problem they don't pass it off as a “feature", they will rectify it unlike Samsung who will lie and deny, absolutely disgusting. Good riddance to the single worst company I have ever had to deal with, Samsung.Similar opinion? Write a review on ieatwords.com.au!
V TSouth East Queensland, QLD
- 9 reviews
- Galaxy S20+ 128GB (4G)
- Verified purchase
Terrible sim tray holder
Took the sim tray out of my new brand new s20+ and at first try of putting sim and sd card sim tray bends and snaps. Can't believe how flimsy it was.
Samsung customer service was terrible. First ask me to send whole phone to tech for evaluation??? I mean whats there to evaluate. Just send me a new tray.
Talk to another Samsung guys and he tells me i need to go to the Samsung hubs and get and pay for a new tray which may or may not be there!
So no warranty cover! Never again Samsung!
Purchased in March 2021 at Samsung Online store.
1 comment
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this You can contact us via Product Reviews private ... Read more
message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
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Samsung Galaxy S20+ Plus Dual SIM 4G LTE (8GB RAM, 128GB, Cloud Blue) - FREE DELIVERY
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KathSamsung
Very sorry to hear of what has happened to your Samsung S20+, Klynch. This certainly does not look right and I would like to follow up on this with you. Would you be able to forward your review to us ... Read more
via the link below as it is our main point of contact? https://www.messenger.com/t/SamsungAustralia