I get a new Apple iPhone evry year never had a problem with delivery or reliability of the phone I sorry I ever crossed path with Samsung customers are treated live rubbish once they have your mony

After 2 refrigerators samsung sent letter offering to refund money but has not. where is my refund? They have not kept their promise. 2 refrigerators and they were both not working?

Store Marion SA Service Officer Erin
Customer service was great under the current circumstances with the Coronvirus and no stock available.
Faulty Samsung Active 2 watch charging cord. Erin worked around the obstacles put in front of her to help me as best she could. Hopefully I will be able to further report on a happy response.

Purchased galaxy 46mm watch on 06/09/19 six weeks later the bezel got hard to rotate then came off, I have had no help what so ever from telstra and especially samsung, the note 10+ would not charge sent it to samsung for repairs came back with scratches in the screen and the corner of phone damaged not happy.

Got in touch with Samsung re my tv taking 1.5 hours to start every morning after pressing the power on button in the morning. Said to them that this seemed to be a common problem after I researched and the problem was a Samsung fault. Why do we have to pay to get the problem fixed when we already paid for the tv - doesn't matter how old it is. Samsung should be aware the fault was theirs. However, they couldn't have cared less in the email I got back from. Didn't take responsibility. No customer service - just interested in making the big bucks. Obviously Samsung products are not made to last and don't stand up to the test of time. Won't be buying any more Samsung products. Frankly they deserve no stars.

Purchased 3 split AC's-rarely used and the main 30HP broke down with main board problem only to break down some 18 months later-used a dozen times max. Called 11 times with wait times of between 23-51 minutes to complain and given a reference number that HO in Sydney had no idea about The PI staff were bordering on stupid and the whole experience will leave with me a firm idea never to purchase any Samsung products ever-we had a LCD TV go back 6 times too!

Have had a Microwave that is brand new overheated 4 times and I have taken it back to the service centre twice for them to replace the transformer etc. Second time there they can’t find any issue even though it has been repaired once already. Have no solution for me other than to pick it up and continue using it. This is not on as it’s a new product.
B

Samsung Galaxy S7 edge had a software update afterwards my sd card became corrupted. They instructed to format my sd card and erase everything I had saved not cool at all

Literally the worst customer service I've ever been subjected to by any company ever. I was forced to endure multiple phone calls from departments completely unrelated to my complaint, all of whom thought for some reason I wanted to pay them money. Eventually after being batted from unhelpful A to incompetent B and literally back, multiple times, they eventually didn't bother resolving anything. Truly horrific customer service.

Visited Highpoint today and couldn't be happier with advice and service. The staff were personable and knowledgeable. I felt respected despite my lack of understanding and not dismissed for my lack. Must be this store having read other comments. My fourth visit and always the same customer concern. Well done Highpoint, you are amazing.

2TB EVO 860 SSD fails after just 4 months - still trying to get a replacement 5 months later. Customer support line makes you sit on hold for 5 minutes - only to tell you that they are "too busy" and to call back. Worst product support I've ever encountered and it's for their "premium product". They can go jump! Won't ever be buying their products again - I suggest you avoid them too. ZERO STARS!!!

Samsung refridgerator is now irrepairable just after 2 years. It's been 3 days since I reached out to Samsung customer care directly( Through service agent it's more than 10days), I am getting same response that case officer will reach out in 24hrs ( 3 days ???? ), even after 3 days, there is no guarantee they will call to replace the fridge.

Now it is 4th day and spoke to customer rep named [name removed], after putting me on hold for nearly 20mins stating will transfer to care officer, he abruptly disconnected.

I contacted the support centre due to an issue with my Samsung smart TV.
By the next day I had the repair company out at my home and the TV repaired.
Extremely friendly and helpful staff.
Called me next day to make sure I was satisfied with my repairs.
Highly recommend.
Regards,
Jaime