Update:
Samsung has rectified our issue, dispute the issues we’ve had with the unit since we’ve owned it. Thanks for fixing our unit again Samsung!!
Came within a day, with a very pleasant repair person who was great to deal with.

Old news:
Bought a fridge about 5 years ago, since owning it they replaced a part for the freezer as it failed just out of warranty for good will. One month after ridiculous amount of water build up is now occurring in the fridge. When spending $1600 on a fridge, you’d think their workmanship would be better. I’m now with an useable fridge and can’t afford to update...
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Purchased Galaxy Watch 18 months ago.
Went to Carousel Store for repairs.
Showed proof of purchase.
5 days later Samsung email stating they require proof of purchase before repairs?
Isn't their business "Communications"

I had an issue with my Samsung ducted air conditioning unit which Haydn from Adelaide was able to progress via warranty without issue. Had technician out within 2 days for repair and all sorted. This was excellent service, which will keep me as a Samsung customer in the future.

I contacted customer care worst expereince. Samsung company is best but customer service is terrible. Thst is the reason no one like samsung. I just bought it on last December 2022. My phone is on warranty. They told me I have to wait for two weeks for appointment and no walkin. So worst and humiliating. In apple customer you go they serve you. I am very disappointed with the customer service. I do not know should i take this matter further.

Purchased note 9 from Samsung Sydney store. Few months later phone screen turned out to be faulty as there is a big blurry spot on the screen which is very evident in the attached images. Approached Samsung and after multiple visits and requests they simply rejected my case and advised it is not a manufacturing fault. I have never seen this happening to any phone in my entire life. I asked Samsung if they could explain me what is this mark and they didn't have any answer to this. I would suggest everyone to not buy any phone from Samsung if you're expecting great service and customer satisfaction. They won't listen to your problem perhaps give you useless excuses.
Done using Samsung, not buying it again in the future!!!

We purchased our Samsung fridge and loved all the options, however there were some issues.
The Samsung support team have been amazing and have addressed all our needs.
Based on this positive experience I will be buying Samsung products every time.
I understand things can go wrong, however Samsung have demonstrated they do care about their customers and back their product 100%.
Thank you Samsung, great job..

I bought the Xpress M2070FW printer 4 years ago. Only twice in all those years has it printed more than 5 pages without a problem. It jams constantly. It pulls more than one page at a time. It prints half a page and them not the rest. Getting the cartridge can be a problem as it is not widely available. Drives me nuts!

While firefighting,in the bush behind Broule, a couple of weeks back, I dropped my phone out of my pocket.
The screen cracked quite severely.
I contacted Samsung to repair it (at my cost) but they advised that they will not repair it because it was purchased overseas.

brought TV from harvey normans and love it use it upstairs so no connection to sky etc so rely on internet connection, very easy to hook up and use and a fantastic amount of apps way better than my Panasonic

We have a Samsung smart TV which is absolute rubbish. Picture is not as good they make out and the smart hub updates 2-3 times a day. We have a Sony for my father which is far superior. I will never touch Samsung again. Please don’t waste your money. Finally got away from their mobile phones. Nothing but trouble also.

Samsung. As a 74 year old just didn't complete a small part of an online activation for some digital ear pods, and because the bonus finished at the end of November 19, they will not provide the pods, even though they new that I had activated correctly. Just an awful company. Never again.

Now i have a j7 pro with burn screen is under warranty but because i stuffed around with software as not knowing what i was doing i deleted operating system then installed off sammobile site anyway now the grubs wont fix screen burn as there dogs as warranty void anything to get outta fixing these faulty phones but i also have a s7 with oem software an a 9+ an both these phones also have screen burn used by 3 different people so tell me how this dog company SAMSUCK get away with being DOGS an weazel outta fixing their crap products an now bought oppo as will never buy a Samsung ever again OK ya scumbag dog company Samsung

got in contact with online support during weekend since my TV didnt turn on. described the issue to the operator . although tv was out of warranty a technician was sent who replaced the power board, and TV is working again.

Don't buy Samsung products. They are rubbish and their level of customer service is abysmal. During an online chat with one of their staff, they even admitted to me Samsung makes products to fail as they make more $$ from this than sales.