Mike
- 2 reviews
Travel insurance is essential but expensive
Did not have time to completely research the field, but reasonably satisfied with Seniors Travel policy. We have not travelled yet, so cannot supply any further information. This is the first time we have purchased a policy with you.
1 comment
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Jan Ash
- 3 reviews
Easy to pay
Cover for a couple of health issues that would be normal in someone aged 80 would have quadrupled the cost of the policy, so decided to allow those to be excluded. Keeping our fingers crossed will be thousands cheaper! But at least they will cover some of that age...
1 comment
Customer RelationsAustralian Seniors
Hi Jan,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to set up your policy and that we could provide you with cover that is s... Read more
uitable to your needs. Have a wonderful time in Europe. Kind regards, Jessica
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SusanSydney Surrounds, NSW
Easy and efficient insurance
I went to Seniors insurance because the website for the company I usually use, *****, wouldn't function properly. The Senior's site worked perfectly and it hardly took any time. The price was less than expected. I hope I don't have to claim, but if I do, I hope that will be easy too!
1 comment
Customer RelationsAustralian Seniors
Hi Susan,
Welcome to the Australian Seniors community. I am thrilled to hear the ease in which you were able to set up this policy and that you found our website to be user -friendly. Thank you for ... Read more
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HeatherGreater Melbourne (Inner), VIC
Disappointing and difficult
Easy enough to find the right policy and to pay for it, but it took 2 phone calls and four days for a copy of the policy to be emailed .
2 comments
Customer RelationsAustralian Seniors
Hi Heather,
Thanks for getting in touch and we're disappointed to hear of this. We'll ensure your feedback is shared with the relevant teams. To do this, I have sent you a private message to obtain fu... Read more
Thank you Jessica. Not sure what extra information you need. I purchased an online travel insurance policy on 10/11, money was withdrawn from my account and by Tue 12/11 I still had not received a co... Read more
py of my policy. So I rang customer service, who were helpful, they checked they had the right email address and phone number and was assured I would be contacted. I replied that I did not need a phone call just a copy of my policy. So rang again on 14/11 to state that yet again I still had not received my policy. Again details were checked, and again they were correct and customer service rep was pleasant, polite and though I submitted another email address to ensure delivery, within minutes a copy of my policy was in my inbox sent to the original address. Not sure what happened or why, but relieved that all has ended well . Though it may be easy to assume that due to advancing years I may have made an error or become confused, I assure you that is not the case . I still work in a management position and am very computer literate. Welcome the opportunity to submit feedback and have now finished doing so.Similar opinion? Write a review on ieatwords.com.au!
Gail SDarwin, NT
- 3 reviews
Essentials Travel Insurance
Very helpful and quick response from all on a good value travel policy. This is my first time with this company and hopefully I will be using them again in the future
1 comment
Customer RelationsAustralian Seniors
Hi Gail S.,
Thank you for sharing your experience with us. We are thrilled to receive positive feedback and very happy to hear you find your policy to be good value. Thank you for choosing Australi... Read more
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Ideal for us
We are confident that our policy is good value for us. We have not claimed in the past but the policy gives us pease of mind. We are looking forward to our cruise.
1 comment
Customer RelationsAustralian Seniors
Hi Dennis,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with the peace of mind, knowing that you are covered and I hope you have a wonderful time on your cruise.
Kind regards,
Jessica
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NonieSouth East Queensland, QLD
Travel insurance
Suited our needs and was easy to set up over the phone. Always use Seniors travel. Have not had need to lodge a claim simply for peace of mind when travelling overseas.
1 comment
Customer RelationsAustralian Seniors
Hi Nonie,
What a lovely review. We are pleased to hear that being insured with us, has provided you peace of mind for when you travel. Thank you placing your trust in Australian Seniors to care for your insurance needs.
Kind regards,
Sharon
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JackoDarling Downs, QLD
- 2 reviews
Essential
Have used Seniors Insurance for a number of years and done extensive travel. Needed to make small claims twice and had no difficulties. It is easy to set up a policy via the website, but telephone assistance is always very helpful.
1 comment
Customer RelationsAustralian Seniors
Hi Jacko,
Thank you for taking the time to share your experience with us. I am delighted to hear that we have been able to assist with your previous claims and of the ease in which you have been able to set up your policy.
Kind regards,
Jessica
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Satisfied customer
I am extremely pleased with ASTI's approach to someone with a pre-existing condition. By my answering a few medical questions, it was established that with my pre-existing condition I did not need a doctor's certificate. That made things a lot easer.
1 comment
Customer RelationsAustralian Seniors
Hi John,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with cover that is suitable to your needs and of the ease in which you were able to set up your policy.
Kind regards,
Jessica
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Quote
Yes This is the 3rd time we have used Senior Insurance for travel insurance.
WE have never lodged a claim The assistant at Castle Hill was very pleasant and further. She cover all aspects.
1 comment
Customer RelationsAustralian Seniors
Hi Leone,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our Castle Hill team and I hope you have a wonderful time on your trip.
Kind regards,
Jessica
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JudithSouth East Queensland, QLD
Non user-friendly online experience - very frustrating
Couldn't complete online application without calling for assistance. Had to go through whole process again on the phone. When quote was emailed, couldn't finalize payment online without calling for assistance again. Whole process was very frustrating.
3 comments
Customer RelationsAustralian Seniors
Hi Judith,
I am very sorry to hear of your experience when obtaining a quote online. We would appreciate the opportunity to look into your experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica
Customer RelationsAustralian Seniors
Hi Judith,
Thank you for providing us with the opportunity to look into your experience. We are always looking for ways to improve the services that we are providing to our customers and I have passed... Read more
NOTE - the telephone service I received was OK. It was the online system that didn't seem to work.
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GrahamNorthern Region, NSW
Need the insurance.
Yes, it was good value.. Never had a claim. 3 times before and will need insurance in the future for further travel. Being a senior it is a good choice to go with OZ Seniors Ins. .
1 comment
Customer RelationsAustralian Seniors
Hi Graham,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with an affordable option that is suitable to your needs. We look forward to ass... Read more
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RussellGreater Melbourne (Inner), VIC
Great Service
Excellent customer service from Nikki. Comprehensive, very polite and knowledgeable, and left no stone unturned to help us. Brilliant, will be back again when we need travel insurance next time.
1 comment
Customer RelationsAustralian Seniors
Hi Russell,
What an amazing review. It is reassuring to hear that our representatives are living our company values and that Nikki provided you with excellent service. I would love to share your co... Read more
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Seems fine.
Had excellent advice from Georgia on the telephone setting up 3 policies for future travel. First experience with Seniors Insurance so hopefully all will go well. She was very patient and helpful.
1 comment
Customer RelationsAustralian Seniors
Hi Frances,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Georgia and that we could assist with setting up you... Read more
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lynette huckstadtHunter Region, NSW
- 2 reviews
- 6 likes
Just what we need
Have not put policy into action as yet. The assistance we received was fabulous given the questions I needed answered. Call back for any circumstances will be of great value.
1 comment
Customer RelationsAustralian Seniors
Hi Lynette,
Thank you for sharing your experience with us. I am pleased to hear that we can provide you with cover suitable to your needs and that the service you received on contact with us was fab... Read more
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Anthony Bishop
- 2 reviews
Great product with good cover.
We have used this company for several years and they have met our expectations; although we have never had to make a claim.
With their recent change to a new "underwriter", we were disappointed that emergency phone numbers were not provided. Since have been advised by separate email. ORE excellent service!
1 comment
Customer RelationsAustralian Seniors
Hi Anthony,
Thank you for taking the time to share your feedback with us. We are always looking for ways to improve the services that we provide and your feedback will assist with this. I am pleased t... Read more
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Exactly what we need
Was simple to set up and the price was excellent. Had compared/ tried other insurers but they were all too expensive due to the surcharge for pre-existing medical or they would not insure us. Will definitely use this company again and not just for travel insurances.
1 comment
Customer RelationsAustralian Seniors
Hi Marcia,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with affordable cover that is suitable to your needs and we look forward to as... Read more
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JohannGreater Melbourne (Outer), VIC
Perfect for travel policy was good value
Yes! It was easy to set up and the travel consultant was very courteous.
No! I have never lodged a claim.
I think about six times I have used this insurance company.
1 comment
Customer RelationsAustralian Seniors
HI Johann,
What a lovely review. I am pleased to hear that once again we have been able to offer you cover suitable to your needs, and that you found our consultant to be very courteous. Thank you fo... Read more
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RobertSydney, NSW
This is very helpful for an 83 year old
The policy cover provided was of very good value. the reason it was so easy to set up was that I went into the Castle Hill store and Lynn when through the questions and put them in the computer for me. As I do not leave until 24 th September I have not lodged any claim.
1 comment
Customer RelationsAustralian Seniors
Hi Robert,
What a delightful review. I am thrilled to hear that you took advantage of the Castle Hill Store and that through Lynn’s helpful service you were able to set up this policy with ease. Wel... Read more
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A leader in Travel Insurance
The policy was competitive and easy to organise. Have previously had Annual Policies but apparently not available now. Haven't needed to claim but good to have peace of mind in the event something happens.
1 comment
Customer RelationsAustralian Seniors
Hi Leslie,
What a great review. We are delighted to hear we can provide you cover suitable to your needs and peace of mind for when you travel. Currently we are only offering single trip policies,... Read more
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Questions & Answers
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Customer RelationsAustralian Seniors
Hi Mike,
Welcome to the Australian Seniors community. Thank you for taking the time to share your experience with us, we hope you enjoy your up coming trip.
Kind regards,
Sharon