Pathetic, SGIO has gone off shore, so: language barriers everywhere, lack of knowledge - long wait time and just very, very, poor service...!!

On the survey form there needs to be space for comments.eg. With the assessment of people, I would give the repatriation dept 10/10 but much less for others - especially overseas staff. We couldn't contact Sydney office on most occasions which was frustrating.

The call centre was noisy and difficult to hear
I had to request every little detail
The person was very polite but very poorly trained
Did not tell me I would be charged on the day when the policy was not required for another month

Just recently a large tree branch fell across the bonnet of my Ute. The claims process was fast and efficient with no fuss.

Very good with car insurance lowsy with home & contents. Wanted to insure my home for more than replacement value even taking into account removal of debris & accomodation whilst being rebuilt. They were $250 above competitors quote. Obviously did not use.

Many contadictions and frustrations dealing with this company full of excuses. Cancelled my policies. Tried to see it through but manager disgressions and policy was presented as the excuse. A $350 refund would have resolved my complaint.

Policy premium went up for my car because the raised premium was based partly on where I live. Once again the actuaries at SGIO are up to their usual gouging tricks. Their explanation lacks credibility yet again. How about a bit of honesty and transparency.

My policies with SGIO are great and competitive. I have enjoyed a discount for multi-policies for many years. Now they can be managed online - that's flexibility and convenience. Raising a claim was just as easy with their very helpful Customer Support Team. For example, a MV claim earlier this year went smoothly and it closed with a refund in my bank account after I paid a $1200 excess. In my case I have no hesitation in recommending SGIO insurance for homes and family cars.

My renewal was over the top " increase " less value figure more renewal figure, and no claims made ever. On talking to sgio decreased by 12 dollars. Thankyou.

SGIO Was a great an easy service we had a awesome company come out NWSM Garage Doors (we organise ourselves) to make safe our house and we has quote and pictures within the same day to upload and send to SGIO which was easy to do they came back within 2 days and authorised the claim and it was processed and installed within 2 weeks very happy

They sent me an email with the policy and as is life I forgot about it as I thought they would send a mailed copy. Remembered that I might not have paid 14 days after cover note finished "they should have contacted me for a reminder". Phoned them and the price went from $407 to $$620. Wasted 1 hour on the phone to be told you have to wait 48 hours for a resolution, bad service. Been with them for over 25 years and this is how you get treated.

As a very long time Car Insurance Customer with SGIO, I find SGIO very reliable and smooth when it comes to lodging and honouring accident claim. Keep up the good service.

Same as most of the reviews below, WAKE UP SGIO, what you are calling service is lacking and your not so helpful call centre needs to be put back in Australia! Had multiple policy's with these guys, just about to cancel my last policy (car, $130 per month) as they increased my renewal by $20 a month, when I asked why they could not give a clear answer but provided a scripted answer that pretty much implied we do not care about you or your car anymore. Took all of 2mins of my time to find a better deal for cheaper on-line. I cannot stress enough, SGIO will be gone in the near future due to poor customer service and greedy policies which increase per year rather than rewarding loyalty.

Very happy. They sesolved my issue

Note that the remaining policy payments are deducted from your settlement regardless of fault or whether and doesn't get credited to a new policy for a replacement car! Makes it a big hit on the pocket if you are unlucky enough to be only one month into a year long policy.

I am extremely happy with the customer support I received. The policy was easy to set up and every aspect was handled professionally. The policy is good value. I have only ever had to make one claim and the claim was handled to my satisfaction quickly and efficiently.

After being a customer for decades. First of all cancelled my policy because was unable to pay on 11.58pm 24.12.16. Christmas day in other words. Then increased the price by over $10 per month. Reason being is that the vehicle is older and valued less. Namely 2006 model costing around $38/month. Previously around $25/m which is an average for other insurance parties. Will be swapping for sure.