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Snooze NSW, Bennetts Green
Love the customer service!
Jason gave excellent customer service and made buying a bed stress free and enjoyable. Jason was very knowledgable about the products. I would definitely recommend this store for great personal service.
1 comment
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excellent serice
I want thank salesperson Christylee as we arrived at 10 to 5 on sunday afternoon as my nintyfour year old mothers bed had collapsed she sold us a base and rang the manager who said he would personally deliver he next morning to her which he did and installed it for her excellent service and we are very gratefull
1 comment
SnoozeSnooze
Hi Robin,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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4.8(533)Chris and JaclynSydney Surrounds, NSW
- 3 reviews
- NSW, Bennetts Green
- Verified customer
Mold on our mattress when delivered
In store service was great and helpful at the Bennett's Green Store and the deal we got was pretty great for a super king mattress which is why there's an extra star in the review.
The communication from the warehouse was good throughout. We had planned for the bed to be delivered in our move-in week to our new home, when both myself and my wife were off work. Luckily we were there as the delivery drivers were just going to leave a brand new mattress that had mold all over it. The mattress will now have to be left outside during the day of del...Read more
ivery as neither of us will be home. I have been assured that this will be rectified, but we will have been without our bed for 2 weeks and i would have thought mold all over a mattress would have been picked up prior to delivery. Hopefully the delivery next week doesn't have the same issues.2 comments
SnoozeSnooze
Dear Chris & Jaclyn,
Thank you for taking the time to provide valuable feedback about the product as well as the services extended to you. Sincere apologies for any inconveniences. Please be assure... Read more
The second mattress was also damp all over from the condensation also. Not ideal
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Happy CustomerHunter Region, NSW
Excellent Service, great store atmosphere....
My email to management...
Dear Craig,
This is something I’m not in the habit of doing but I feel compelled to provide some feedback on your Bennetts Green store from an experience we had yesterday…
We were obviously in the market for a bed, saw a competitors commercial on TV of the bed sale so headed to their Bennetts Green store. We were served by a nice enough young guy who gave us a price that we thought was reasonable for a bed that we though was comfortable, at that point historically we would have just said yes and ordered it (we’...Read more
re normally a push over when happy) but said thanks and walked out. I said to my wife, let's pop over to Snooze and see what they have... Walked in laid on a few beds the store was fairly busy, looked at the prices and they seemed to be more expensive than Harvey Norman, we would have been there for less than 5 minutes and one of your employees Lucas approached us after he finished with the couple he was looking after.1 comment
SnoozeSnooze
Hi Happy Customer, thanks for taking the time to leave your review here. Great to hear you had such a positive experience in the Bennetts Green store. We will be sure to pass your feedback and thanks on to the team in store. Regards, Snooze.
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Mitzi KingHunter Region, NSW
Good old fashion service
Easy purchased on Sunday arrived Saturday. Super staff in the shop and the delivery staff were so polite and professional thanks Snooze your service is great at Bennett’s Green store
2 comments
SnoozeSnooze
Hello Mitzi, thank you very much for taking the time to leave a review here. We're happy to hear that you found our staff helpful and professional and will be passing your feedback on to the team in Bennetts Green. Regards, Snooze
Good to hear you are passing it on to the Bennett’s Green team
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Wonderful throughout!
Excellent in store service! Beautiful furniture! Timely delivery! Only needed to attach the handles.
Couldn't be happier with this experience!
Thanks Snooze!
1 comment
SnoozeSnooze
Thank you very much for leaving a review here. We're happy to hear that you had a great experience from the store to the delivery and found assembly to be quick and easy. Regards, Snooze
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What a great experience
How lucky was I to be served by the store Manager. Helpful 100% and nothing was too much trouble especially as I.wanted it delivered to Sydney.
Delivery on wild Wednesday to a flooded Sydney but the delivery was coordinated and the delivery men were extremely helpful.
1 comment
SnoozeSnooze
Hi Denise, thanks for your review on your experience in store. We will be sure to pass this on to the team at Bennetts Green and look forward to seeing you in a store again soon. Regards, Snooze
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Easy and efficient process throughout.
Only a minor purchase but very good advice & assistance in-store. Delivery on time in courteous & friendly manner. Overall process easy and professionally conducted.
1 comment
SnoozeSnooze
Hi BrikerH, thanks for taking the time to leave a review. We're pleased to hear you felt the whole process was easy and professionally conducted. We'll be sure to pass your feedback on to the team at Bennetts Green. Regards, Snooze
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Terry and RobynCanberra
A perfect start to a new life!
Trina was fantastic - we had intended to buy a mattress and suite from Amart but after talking at length to Trina, we were very happy to go with Snooze, and an Australian made mattress! She helped us out from the quote right through to delivery, making sure everything was going smoothly. It was clear that she cared about meeting our needs and we were relieved to be dealing with a product expert, not just a salesperson. She really knows her stuff! Thank you also to Kristie to make sure we got the bed asap as we were relocating - she is lovely an...Read more
d very easy to deal with. And thanks to Ben who gave us plenty of notice that he was on his way with our new bedroom suite. From the beginning, it was clear we were dealing with professionals and we were not disappointed. Thank you again to Trina, Kristie and Ben. It's been a pleasure doing business with you.1 comment
SnoozeSnooze
Hi Terry and Robyn, thanks for taking the time to leave your review. Great to hear you had such a positive experience with Trina, Kristie and Ben. We will be sure to pass your feedback on to the team ... Read more
at Bennetts Green. Enjoy your new bedroom suite! Regards, Snooze.Similar opinion? Write a review on ieatwords.com.au!
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Mattress choice made easy
Great service from the Bennetts Green store and the delivery boys were very helpful - took the mattress straight upstairs, no questions asked. Thank you!
1 comment
SnoozeSnooze
Hi Elizabeth, thanks for your review. Great to hear you had such a positive experience with the Bennetts Green store and the delivery team. We will be sure to pass that feedback to them. Regards, Snooze.
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Great product, sales and delivery team's. Very smooth from the start to finish.
Spent hours over two days checking different beds and mattress types. Staff very knowledgeable in advising for my specific needs. The delivery guys were fast and friendly. Fully installed in a flash.
1 comment
SnoozeSnooze
Hi Cjb, thanks for your review. Great to hear the whole process was so smooth and easy for you. We will be sure to pass your feedback on to the team at Bennetts Green. Regards, Snooze
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Fabulous from start to finish
Fabulous from start to finish, from the lovely girl who served me to the ever efficient delivery boys, a no hassle sale!
1 comment
SnoozeSnooze
Hi Danene, thank you for taking the time to leave a review on your experience with Snooze Bennetts Green both in-store and with delivery/assembly. We'll be sure to pass on your positive feedback to the team. Regards, Snooze.
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BrookeCameron Park
Delivery guys were fantastic
Everybody in store were great and helpful
I was especially happy with the two boys who delivered and assembled the bed for me they were professional, helpful and friendly
1 comment
SnoozeSnooze
Hi Brooke, thank you for writing about your wonderful experience with Snooze Bennetts Green both in-store and with delivery/assembly. We're pleased to read your positive feedback and will be sure to pass on to the store. Regards, Snooze.
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Absolutely love our new Sealy
Great in store service answered all our questions, very knowledgeable staff, ordered bed and delivered with the timeframe, delevery staff also excellent.
Very satisfied would highly recommend
1 comment
SnoozeSnooze
Hi Eddie, thanks for leaving a review. We're glad to hear you had a positive experience with the team in the Bennetts Green store. We will pass your feedback along. Regards Snooze.
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4.9(117)Great Product and Excellent Service !
Extremely happy with the bed and bedhead I recently purchased from the Bennett's Green store....excellent service in the store...wide range of quality products with very good SALE discounts. Deadlines adhered to as well, with Delivery dates met and an excellent, couteous and helpful Delivery staff.
1 comment
SnoozeSnooze
Hi Anne, thanks so much for taking the time to leave a review of your experience with the Bennett's Green team. We will be sure to pass your kind feedback along. Regards, Snooze
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Find out how Snooze NSW, Bennetts Green compares to other Furniture Shops
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Bedroom suite
Customer service was great, Jason was very helpful and happy to do us a great deal
Delivery guys were also great, on time and very fast and efficient
1 comment
SnoozeSnooze
Hi Karen, we're happy to hear you were satisfied with your purchase and the service. We will be sure to pass along your kind feedback to Jason and the Bennetts Green team. Regards, Snooze
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Sales Expertise
After purchasing a bed in 2016 after the computer analysed my posture & requirements for the mattress that was supposedly to suit me & my partners needs. The bed recommended ended up being the worst thing iv ever purchased after it created nothing but discomfort bad posture alignment & every morning back pain for my partner & I. We came in to buy another descent mattress after the last one was doing the same thing. After spending 1000`s on physios & chiropractors to try & re adjust our backs & hips. My chiropractor kept telling me to get rid of...Read more
my mattress, we were kidding ourselves trying to deny it was the mattress after spending $2200. I then approached Snooze in regards to this & to my astonishment the staff Chris & Holly were amazing, their attitude towards positive feed back welcomed, I had my mind set to right them off completely & purchase a bed from else where. Due to there listening & understanding they allowed me to purchase a bed without trying to sell me anything or advising me to another recommended mattress for I am only 74kg. Without doubt I chose the firmest bed in the shop (not usually recommended. After only 1 week my pain & stiffness has subsided & everyday I am repairing. We both look forward to sleeping on our bed again. For my partner has spent more time in the past 2yrs on the lounge & in our kids bed than in ours. Its a credit to Chris & Holly from Bennetts Green store in the way they handle this situation with care, authenticity & respect to our concerns & needs along with a great discount. I hope you never got in trouble Chris. You 2 are a assett to Snoozes business. For I originally had all intensions of walking out of there never to go back,Chris & Holly, use absolutely turned it around1 comment
SnoozeSnooze
Hi Stewo, thanks for leaving a review. We're so pleased to hear about your experience with Chris and Holly, and that your new mattress has eased your discomfort. We'll be sure to pass your feedback along to the Bennetts Green store. Regards, Snooze
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Amazing quality, equally amazing customer service
The team at Bennett’s Green assisted me in choosing a bed for my nearly 2 year old. I was impressed by their knowledge for finding the right mattress while factoring in cost and something that my son could grow with. I was told approx 8 weeks until delivery and it came in about 5. Kristie, who I conferred with over the phone kept me up to date with the progress of its arrival in the warehouse, when delivery would be made and I was veg happy when it arrived earlier than expected. Kristie even offered to hold it in the warehouse if we weren’t rea...Read more
dy! We were given a delivery estimate between 10-1 and the drivers noticed us when they were half an hour away. Over all the communication was impeccable and the quality of the bed is great, we know it was money well spent on a quality product that will last years to come. Thank you to the whole snooze team. You made the experience very easy!1 comment
SnoozeSnooze
Hi Tam, it's great to hear you had a positive experience finding a new bed for your son. We'll be sure to pass your feedback along to Kristie and the Bennetts Green team. Regards, Snooze
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Never had a better night sleep
Amazing service, great staff, very friendly, they were all so helpful from the moment I walked into the store!! I will definitely be recommending Snooze to everyone I know!! Perfect!!!
1 comment
SnoozeSnooze
Hi Kristie, thank you for sharing your feedback! We're so pleased to hear you had a wonderful experience in our Bennetts Green store and will be sure to pass your review onto the team. Regards, Snooze.
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David listened to our needs and conducted himself in a very professional manner
We did not purchase from your store as we found another brand more suitable to our requirements saying this David is a great asset and had you had what we required I would have no hesitation in purchasing the item through David.
1 comment
SnoozeSnooze
Hi Sharon, thank you for sharing the details of your experience with David at Snooze Bennetts Green. We'll be sure to pass on your feedback to the store. Regards, Snooze.
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Questions & Answers
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SnoozeSnooze
Hi Marilynn,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.