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Reviews

4.2

507 reviews
5
(378)
4
(34)
3
(8)
2
(14)
1
(73)
  • Product Quality
    4.6 (144)
  • Return Claim MadeYes (7) · No (156)
  • Warranty Claim MadeYes (6) · No (155)
  • Product Appearance As advertised (78%) · Not as advertised (22%)
  • Customer Service
    4.5 (163)
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Vinnie

VinnieSydney

  • 3 reviews

Try it to believe it.

published

I had heard a lot about these high end bed bases and mattresses sold by snooze and was quite sceptical buying them in the beginning.



Here I am after 5 months, recommending everyone to use these high-quality beds and mattresses. Snooze Crossroads have been very knowledgeable and helpful at the time of this purchase. Amit was very patient in helping us decide the right mattresses & bed bases.

Highly recommend them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrossroads
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1 comment
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Joan Morse

Joan MorseSydney, NSW

Marta Bankstown

published

Thanks to Marta at Bankstown.
Her assistance with selecting the bed to suit my needs was outstanding.
I had no real idea the range and quality of the beds that were available, all aspects were addressed and I purchased exactly the bed for my special requirements.
Thanks again Marta!

Regards.

Joan Morse.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBankstown
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1 comment
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Viva

VivaSydney, NSW

Superb customer service and very good quality beds and mattresses.

published

Very easy to navigate the store, being one of the stores with high standards in terms of style, quality and sturdiness of their products.
We were assisted by Bandish who was amazing, being very knowledgeable of customers’ needs and providing professional Customer service and advices.
We purchased our five children’s beds and they are so happy for choosing Snooze.
Looking forward to visit Snooze in Prospect to purchase a classy bedroom for myself.
Highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect, NSW
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1 comment
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Asha Razdan

Asha RazdanSydney, NSW

Excellent customer service

published

We went to the store to buy only two items but ended up buying more . Sales person who served us had immense product knowledge, made us feel very comfortable, did not push us for sales but at the same time made it sure he understood our needs and without wasting any time he took us through the products that were relevant to our needs and also within our budget . I am happy to recommend the store to my friends and family

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCrossroads Casula
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1 comment
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Ashu Razdan

Ashu RazdanSydney, NSW

Perfect customer experience!

published

We bought the mattress and bed at Snooze today. Amit and Prerna were extremely helpful.
Recommend everyone to visit Snooze. as they go out of the way to help customers.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCross roads
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1 comment
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Devi

DeviSydney, NSW

Great service and care to satisfy customers needs . - Thanks Sivansh :)

published

Bought Sealy mattress and frame . Shivansh assisted in selecting the mattress with right choice. Great service and has great knowledge about the products. Very professional and best service.
Thanks Shivansh :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
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Samar C.

Samar C.Sydney, NSW

Happy customer

published

Thank you Fabio for assisting me with your friendly service and knowledge. You listened and delivered. I now have purchased a bed I love thanks to your help. Highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown
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1 comment
Snooze
SnoozeSnooze

Best mattress and bed with excellent customer service!

published

I bought a Sealy mattress and Slumberland bed frame. They are both of incredible quality and it was an amazing purchase. The service at the store was the best I’ve ever received. Very professional and knowledgeable. Definitely the best place to buy anything for your bedroom

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
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Shane

ShaneSydney, NSW

Slow delivery service

published

6 days to deliver a mattress to a home 7km down the road is terrible service I don’t recommend this shop to anyone, do yourself a favour and go elsewhere

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
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Kieren Brewer

Kieren BrewerSydney, NSW

Fantastic service

published

Elkin and his team at snooze castle hill did an absolutely fantastic job of fitting my wife and I for a mattress I couldn't be happier with the service received and the overall product. Would highly recommend Snooze castle hill for anyone looking for an upgrade to their mattress. The mattress we purchased is perfect for us, and we've never had a better nights sleep.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill, NSW
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1 comment
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Matthew

MatthewSydney, NSW

  • 3 reviews

Terrific service. No pressure to purchase, excellent product knowledge, great range and competative prices.

published

I came into the store after spending alot longer than i had planned to at the homemaker centre alexandria. I reallt just popped my head in the store to have a quick look, however the staff member, Barry, was very welcoming and genuinly interested in my needs. After a chat and a computerised diagnosis of my needs, he presented me with a few options.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
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1 comment
Snooze
SnoozeSnooze

Outstanding Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown, NSW
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1 comment
Snooze
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Amanda K.

Amanda K.Sydney, NSW

A perfect buy thanks to Rahul

published

This is the second time i have walked into this store and the amazing Rahul has sold me another fantastic mattress.
His professionalism exceeds beyond expectations.
Thank you for such a great experience helping us find the perfect mattress.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCasula
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1 comment
Snooze
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hassan

hassanSydney, NSW

Worst mattresses ever

published

I paid 3500 $ for a mattress from snooze .when i got it home after couple.of weeks i start feeling so bad backache and pain in my legs
I called up the store for returning it they start making execuses and ddnt return it back
To be honest i would never recomended this brand
I was using other brand and never suffer from this pain
Really i wasted my money over zero from ten on mattress
I dnt advics anyone to buy from them.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationBankstown nsw
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Judd

JuddSydney, NSW

Great service

published

Great quality mattress and extremely comfortable. Yasha was very knowledgeable about the product as well.
Fantastic, friendly service provided by Yasha. We look forward to the delivery of our new bedding. Thanks again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationManly Vale
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1 comment
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Ivan

IvanSydney, NSW

Phenomenal Customer Service - Thank you Rahul

published

Rahul greeted my family and I with a warm smile and listened intently to our needs. I felt that the entire time we were listened to and our needs were met. Rahul even knew we needed a mattresses on the day and went out of his way to organize a mattress we wanted. Thank you for your phenomenal customer service and it was a wonder experience shopping at snooze. I would highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Snooze
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Will T.

Will T.Sydney, NSW

Good friendly service, got what I was looking for at a good price

published

Good friendly service, got what I was looking for at a good price, plenty of options and not a pushy sales approach which makes a big difference in my opinion

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrossroads
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1 comment
Snooze
SnoozeSnooze

Love the customer service!

published

Jason gave excellent customer service and made buying a bed stress free and enjoyable. Jason was very knowledgable about the products. I would definitely recommend this store for great personal service.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze, Bennetts Green location
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1 comment
Snooze
SnoozeSnooze

Prema was AWESOME!!!!

published

Prema's service was genuine, thorough and informative. She knew exactly what I wanted and stayed within my price range. I left the store feeling super confident about my purchase and can't wait for my bed to arrive this Saturday.

Thank you so much for all your help Prema.

Berni

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLiverpool Crossroads
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1 comment
Snooze
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Jason A.

Jason A.Sydney, NSW

Rahul was awesome

published

Purchsed my bed from Rahul at snooze. Rahul was friendly, energetic and very knowledgeable. Couldn't of asked for better service of your going to Snooze Crossroads ask for Rahul. If it wasn't for Rahuls customer service I wouldn't of purchased my bed! Keep up the good work Rahul

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrossroads
See all answers
1 comment
Snooze
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Questions & Answers

Andrew K.

Andrew K.asked

NSW

Hi there,

Under what circumstances other than change of mind does a snooze permit a refund?

1 answer
Snooze
SnoozeSnooze

Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email [email protected] with details and we will review them with the concerned store.
Regards
Snooze

Get an answer from our members and Snooze representatives

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