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VinnieSydney
- 3 reviews
Try it to believe it.
I had heard a lot about these high end bed bases and mattresses sold by snooze and was quite sceptical buying them in the beginning.
Here I am after 5 months, recommending everyone to use these high-quality beds and mattresses. Snooze Crossroads have been very knowledgeable and helpful at the time of this purchase. Amit was very patient in helping us decide the right mattresses & bed bases.
Highly recommend them.
1 comment
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Joan MorseSydney, NSW
Marta Bankstown
Thanks to Marta at Bankstown.
Her assistance with selecting the bed to suit my needs was outstanding.
I had no real idea the range and quality of the beds that were available, all aspects were addressed and I purchased exactly the bed for my special requirements.
Thanks again Marta!
Regards.
Joan Morse.
1 comment
SnoozeSnooze
Hi Joan,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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VivaSydney, NSW
Superb customer service and very good quality beds and mattresses.
Very easy to navigate the store, being one of the stores with high standards in terms of style, quality and sturdiness of their products.
We were assisted by Bandish who was amazing, being very knowledgeable of customers’ needs and providing professional Customer service and advices.
We purchased our five children’s beds and they are so happy for choosing Snooze.
Looking forward to visit Snooze in Prospect to purchase a classy bedroom for myself.
Highly recommended.
1 comment
SnoozeSnooze
Hi Viva,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Asha RazdanSydney, NSW
Excellent customer service
We went to the store to buy only two items but ended up buying more . Sales person who served us had immense product knowledge, made us feel very comfortable, did not push us for sales but at the same time made it sure he understood our needs and without wasting any time he took us through the products that were relevant to our needs and also within our budget . I am happy to recommend the store to my friends and family
1 comment
SnoozeSnooze
Hi Asha,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Ashu RazdanSydney, NSW
Perfect customer experience!
We bought the mattress and bed at Snooze today. Amit and Prerna were extremely helpful.
Recommend everyone to visit Snooze. as they go out of the way to help customers.
1 comment
SnoozeSnooze
Hi Ashu,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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DeviSydney, NSW
Great service and care to satisfy customers needs . - Thanks Sivansh :)
Bought Sealy mattress and frame . Shivansh assisted in selecting the mattress with right choice. Great service and has great knowledge about the products. Very professional and best service.
Thanks Shivansh :)
1 comment
SnoozeSnooze
Hi Devi,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Samar C.Sydney, NSW
Happy customer
Thank you Fabio for assisting me with your friendly service and knowledge. You listened and delivered. I now have purchased a bed I love thanks to your help. Highly recommend.
1 comment
SnoozeSnooze
Hi Samar,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Best mattress and bed with excellent customer service!
I bought a Sealy mattress and Slumberland bed frame. They are both of incredible quality and it was an amazing purchase. The service at the store was the best I’ve ever received. Very professional and knowledgeable. Definitely the best place to buy anything for your bedroom
1 comment
SnoozeSnooze
Hi Praneeta,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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ShaneSydney, NSW
Slow delivery service
6 days to deliver a mattress to a home 7km down the road is terrible service I don’t recommend this shop to anyone, do yourself a favour and go elsewhere
1 comment
SnoozeSnooze
Dear Shane,
Thank you for your feedback. ... Read more
There have been restraints and changes required to be made in response to the present situation with the pandemic. Your comments are being made known to the team at the store. Please email us with your contact details via email [email protected] as this will enable the concerned teams to review details of the delivery. Please accept our apologies for any inconveniences. Regards, SnoozeSimilar opinion? Write a review on ieatwords.com.au!
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Kieren BrewerSydney, NSW
Fantastic service
Elkin and his team at snooze castle hill did an absolutely fantastic job of fitting my wife and I for a mattress I couldn't be happier with the service received and the overall product. Would highly recommend Snooze castle hill for anyone looking for an upgrade to their mattress. The mattress we purchased is perfect for us, and we've never had a better nights sleep.
1 comment
SnoozeSnooze
Hi Kieren,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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MatthewSydney, NSW
- 3 reviews
Terrific service. No pressure to purchase, excellent product knowledge, great range and competative prices.
I came into the store after spending alot longer than i had planned to at the homemaker centre alexandria. I reallt just popped my head in the store to have a quick look, however the staff member, Barry, was very welcoming and genuinly interested in my needs. After a chat and a computerised diagnosis of my needs, he presented me with a few options.
1 comment
SnoozeSnooze
Hi Matthew,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Outstanding Customer Service
Due to aging and ongoing lower back issues, I decided it was time for a new bed. After hours of online research, I decided on a Tempur mattress and an electric adjustable base. I went to a few stores to get the feel of them, chose the product I wanted then began the price comparisons - that's when I saw that Snooze had a sale on. The closest store to me was Bankstown, a 40 minute drive away but the drive was worth it because of the exceptional service I received by Rose. This young lady was warm, friendly, honest and incredibly product savvy. I...Read more
felt immediately comfortable with her and it was soon clear she was not trying to push me towards a particular brand as some sales people do. Rose patiently answered all of my questions and even rang the Tempur Rep for clarification on a few things I asked. I tested several bases and settled on the Sealy Energise Posturematic to go with a Tempur Contour Elite Soft Touch. My husband was more than happy when I got home and showed him the invoice with the amazing deal Rose gave me. Now we await the arrival of our new bed. A huge thank you to Rose!1 comment
SnoozeSnooze
Hi Suanne,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Amanda K.Sydney, NSW
A perfect buy thanks to Rahul
This is the second time i have walked into this store and the amazing Rahul has sold me another fantastic mattress.
His professionalism exceeds beyond expectations.
Thank you for such a great experience helping us find the perfect mattress.
1 comment
SnoozeSnooze
Hi Amanda,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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hassanSydney, NSW
Worst mattresses ever
I paid 3500 $ for a mattress from snooze .when i got it home after couple.of weeks i start feeling so bad backache and pain in my legs
I called up the store for returning it they start making execuses and ddnt return it back
To be honest i would never recomended this brand
I was using other brand and never suffer from this pain
Really i wasted my money over zero from ten on mattress
I dnt advics anyone to buy from them.
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JuddSydney, NSW
Great service
Great quality mattress and extremely comfortable. Yasha was very knowledgeable about the product as well.
Fantastic, friendly service provided by Yasha. We look forward to the delivery of our new bedding. Thanks again.
1 comment
SnoozeSnooze
Hi Judd,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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IvanSydney, NSW
Phenomenal Customer Service - Thank you Rahul
Rahul greeted my family and I with a warm smile and listened intently to our needs. I felt that the entire time we were listened to and our needs were met. Rahul even knew we needed a mattresses on the day and went out of his way to organize a mattress we wanted. Thank you for your phenomenal customer service and it was a wonder experience shopping at snooze. I would highly recommend.
1 comment
SnoozeSnooze
Hi Ivan,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Will T.Sydney, NSW
Good friendly service, got what I was looking for at a good price
Good friendly service, got what I was looking for at a good price, plenty of options and not a pushy sales approach which makes a big difference in my opinion
1 comment
SnoozeSnooze
Hi Will,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Love the customer service!
Jason gave excellent customer service and made buying a bed stress free and enjoyable. Jason was very knowledgable about the products. I would definitely recommend this store for great personal service.
1 comment
SnoozeSnooze
Hi Marilynn,
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Prema was AWESOME!!!!
Prema's service was genuine, thorough and informative. She knew exactly what I wanted and stayed within my price range. I left the store feeling super confident about my purchase and can't wait for my bed to arrive this Saturday.
Thank you so much for all your help Prema.
Berni
1 comment
SnoozeSnooze
Hi Berni,
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Jason A.Sydney, NSW
Rahul was awesome
Purchsed my bed from Rahul at snooze. Rahul was friendly, energetic and very knowledgeable. Couldn't of asked for better service of your going to Snooze Crossroads ask for Rahul. If it wasn't for Rahuls customer service I wouldn't of purchased my bed! Keep up the good work Rahul
1 comment
SnoozeSnooze
Hi Jason,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Questions & Answers
Andrew K.asked
Hi there,
Under what circumstances other than change of mind does a snooze permit a refund?
1 answer
SnoozeSnooze
Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email [email protected] with details and we will review them with the concerned store.
Regards
Snooze
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SnoozeSnooze
Hi Vinnie,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.