Reviewer Photos & Videos
Jon H.Sydney, NSW
Excellent service
I'd just started looking for a new bed after 25 years since I last bought one for myself and ran into Barry at Alexandria. He took the time to find out what I wanted (before even I knew) and now I am the owner of a sublime new Tempur mattress and adjustable base. He handled replacing the base (the original model wouldn't fit up the stairs) with professionalism and aplomb within 48 hours. I cannot recommend him and the rest of the Snooze team too highly.
1 comment
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Jenni
- 3 reviews
Jack & delivery guys top marks.
Whilst I found the info given to me by the store a little confusing, I have to give the highest accolades to Jack at the Warehouse, absolutely brilliant, delivery guys helpful above & beyond!
1 comment
SnoozeSnooze
Hi Jenni,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Annette CSydney Surrounds, NSW
Excellent Customer Service, Comfortable Mattress
I recently visited the Penrith Snooze store and was approached by sales representative Kathleen asking if I needed some help. Kathleen was absolutely wonderful and ever so patient! She guided me as I went back and forth trying out different mattresses. I selected a mattress with fingers crossed that my husband would like it.
Fast forward 3 weeks, we picked up our mattress. My husband and I are extremely happy, the mattress is wonderful! So thank you Kathleen for guiding me into making the perfect selection, I cannot recommend you and your store highly enough.
1 comment
SnoozeSnooze
Hi Annette,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Dan W.Sydney, NSW
Poor customer service, did not return our complaints. Poor delivery contractors.
Do not trust this store and management. Its been over two weeks since we made a complaint to the store and no one has gotten back to us.
They have very poor customer service. Whilst standing in the store to close to 15mins we did not get approached by the ground staff. Only when we sat down on a 6000 dollar mattress did we get approached.
The delivery contractors failed to meet their delivery times as per the text. They did not inform us that they would be late or even to tell us they couldn't make it. We had to call them to find out why they...Read more
2 comments
SnoozeSnooze
Dear Dan,
Thank you for taking the time to provide your feedback about your purchase experience. ... Read more
Any inconveniences are sincerely regretted. We hope you will email us at [email protected] with your contact details to enable identification of your order and a review with the team as your comments may assist in any process or training requirements. We do hope you will provide Snooze with another opportunity to meet your expectations and look forward to hearing from you. Regards, SnoozeHey Snooze. My partner and i have already submitted a complaint to the Alexandria store AND your inbox. This was approx 3 weeks ago. My partner has not received an update on this matter.
Regards,
Dan
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Alster F.Sydney, NSW
Excellent Customer Service
I wanted to say THANK YOU to James from the Campbelltown store for the wonderful service he offered. He delivered my mattress & cupboard personally to my home, on the day I desperately needed the mattress for my overseas visitors who arrived on that same day, and thank you for delivering it for the agreed delivery price. The cupboard was collected from another supplier and was delivered along with the mattress to save my shipping cost. Thank you once again.
1 comment
SnoozeSnooze
Hi Alster,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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LizSydney
- 2 reviews
Excellent Experience from beginning to end!
Extremely satisfied overall.The sales assistant Luka was pleasant, helpful & knowledgable and provided excellent service & the delivery man Bob was also very proficient at his job. Bed fully assembled & job completed in a timely manner. I would definately highly recommend SNOOZE.
1 comment
SnoozeSnooze
Hi Liz,
Thanks for sharing! We always love to hear positive feedback on customer experience. We’ll be sure to share this with our store manager at Erina. ... Read more
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Excellent customer service
I recommend the store and in particular Yasha who was very professional and was able to help my buy many items from the store, all whilst I was being distracted with my baby. She was patient, kind and knew so much about all the mattresses and bed items. Thank you Snooze. I will definitely be back!
1 comment
SnoozeSnooze
Hi Kate,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Very helpful team
We did the bed test and found an ideal mattress. The team were very knowledgeable and helpful. The delivery was completed with due care and diligence in all aspects. Thank you so much to everyone involved from the store to the delivery!
1 comment
SnoozeSnooze
Hi Lisa,
Thank you for your kind words! I’m glad to hear you had such a positive experience. ... Read more
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Sue S.
- 2 reviews
Love it, love it, love it :)
Awesome staff from the moment i walked in, Marta your knowledge and customer service was fantastic. Im extremely happy with my purchase Madison QS Mattress.
Marta and Fabio an extra thank you to you both for going out of your way to drop off my mattress protector, which was left behind.
fabulous! outstanding service.
Cheers guys
1 comment
SnoozeSnooze
Hi Sue,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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JoeSydney, NSW
Thank you Rahul
Really happy with my sons bedroom set. What made this transaction so great was Rahul the sales representative. This is the third time I purchase items from him and he always makes it so easy and enjoyable. Thank you for taking good care of me as a customer and adding value to my store purchase, it is much appreciated. Definitely would go back to Snooze to purchase from Rahul again. Thanks!
1 comment
SnoozeSnooze
Hi Joe,
That’s kind of you, thanks for sharing! We’ll pass this along to our team. ... Read more
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Meagan JordanHunter Region, NSW
Above & Beyond
If I could of given six stars I would of! Snooze Kotara provided the most outstanding service, they really went above & beyond. Great prices too!
Megs and Dean, New Lambton Heights.
1 comment
SnoozeSnooze
Hi Meagan,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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ElizabethAlexandria
- 5 reviews
Misleading and misrepresentation on sale
I asked to cancelled the bespoke mattress as I needed a high end mattress as advised by the Chiropractor, I told the luxe was out of my price range, the store manager [Name Removed] said he would help and said he would sell it at cost. I thought he was true to his words and I went ahead with the sale. But only to find out a few days later the sale was not at cost. This sort of sale tactic is unethical. It’s misleading and a misrepresentation of sale to enhance a sale. Hence the sale is not legally binding. Thank God we are protected by consumer...Read more
law in Australia. I made a mistake of dealing with this store, please be wary if you are thinking of shopping here. You can actually get better service without any misleading sale from other store. Save yourself a headache and purchase elsewhere. The case is now with Fair trading..to obtain my refund. Ps. The no refund policy sign should also be in site at the store for customers to see. It should be transparent as not to mislead the consumer. This was not transparent at the store.1 comment
SnoozeSnooze
Dear Elizabeth,
Your disappointment with your purchase is sincerely regretted. The consumer guarantees do not apply if you have simply changed your mind or found a product cheaper somewhere else. ... Read more
If you are already in communication with the team at the store or have escalated your complaint externally please be assured that a Store Representative will work towards a resolution.Similar opinion? Write a review on ieatwords.com.au!
Side SleeperHunter Region, NSW
Outstanding Abby
Had an amazing experience in Snooze Kotara. We got exactly what we wanted thanks to our sales person Abby. She had excellent knowledge, great helpful ideas and made our shopping experience fun.
1 comment
SnoozeSnooze
Hi,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Tops boys
Delivery was quick and efficent james was helpful good bloke we are overall happy with the new bed should last us for years to come.All in all very happy considering the last time we bought a bed it was a big debacle
1 comment
SnoozeSnooze
Hi Chris,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Robyn and PeterSydney, NSW
- NSW, Manly Vale
- Verified customer
Fantastic service!
We just bought an adjustable bed from Snooze Manly Vale. I was really impressed with the range and also how they listened to our requirements. Pricing competitive and nice people to deal with. Robyn and Peter
1 comment
SnoozeSnooze
Hi Robyn and Peter,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Khodr Y.Sydney, NSW
Good customer service
I Purchased a mattress from Amnie. Great customer services very friendly very happy, heaps of good advice. Thank you. Organised delivery and good price also. Do recommend to use this store.
1 comment
SnoozeSnooze
Hi Khodr,
Thank you for your kind words! I’m glad to hear you had such a positive experience. ... Read more
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ThiSydney Surrounds, NSW
Love my Bed!!!!!
Awesome products and great prices. From the moment we entered the store we had a very pleasant experience. Our salesman young James is by far the BEST salesman I have EVER dealt with. He gently guided us in the right direction. He was patient and not pushy at all unlike the previous salespeople we dealt with at a store across the road. Love that James bothered to remember not only my and my husbands names but also our daughters. He also kept us well informed. James is to be highly commended because you definitely have some VERY happy customers here.
1 comment
SnoozeSnooze
Hi Thi,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.
Thanks, Snooze
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So happy with my purchases
Fabio did an amazing job with assisting me with a mattress that I want, showed me a few options and made the experience very enjoyable. Offered generous discounts as it was Boxing Day and made sure i was satisfied with my purchases. Bought a few pillows and protectors for my whole bed and I’m very happy with my purchases. Fabio was a great assistance and showed great customer service!
1 comment
SnoozeSnooze
Hi Mary,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Fran.Sydney Surrounds, NSW
wonderful service and information.
I so enjoyed shopping at Snooze, Erina, thanks to Monica and Luka, who were helpful and cheerful. Pleased with my purchase of two beds. Really recommend the Erina store. Five stars.
1 comment
SnoozeSnooze
Hi Fran,
Thank you so much for your positive feedback, we’re happy to hear about your experience. We’ll be sure to pass your feedback on to the Erina team.... Read more
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Impeccable service
Dave knew every mattress in stock and was incredibly knowledgeable.
Within 10 minutes I had 2 QB mattresses in the price range I wanted and they were delivered 2 days later!
Absolutely amazing turnaround in delivery time.
Seamless!
1 comment
SnoozeSnooze
Hi,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
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Questions & Answers
Andrew K.asked
Hi there,
Under what circumstances other than change of mind does a snooze permit a refund?
1 answer
SnoozeSnooze
Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email [email protected] with details and we will review them with the concerned store.
Regards
Snooze
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SnoozeSnooze
Hi Jon,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.