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Reviews

4.2

511 reviews
5
(382)
4
(34)
3
(8)
2
(14)
1
(73)
  • Product Quality
    4.6 (148)
  • Return Claim MadeYes (7) · No (160)
  • Warranty Claim MadeYes (6) · No (159)
  • Product Appearance As advertised (75%) · Not as advertised (25%)
  • Customer Service
    4.5 (167)
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Will T.

Will T.Sydney, NSW

Good friendly service, got what I was looking for at a good price

published

Good friendly service, got what I was looking for at a good price, plenty of options and not a pushy sales approach which makes a big difference in my opinion



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrossroads
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1 comment
Snooze
SnoozeSnooze

Love the customer service!

published

Jason gave excellent customer service and made buying a bed stress free and enjoyable. Jason was very knowledgable about the products. I would definitely recommend this store for great personal service.



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze, Bennetts Green location
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1 comment
Snooze
SnoozeSnooze

Prema was AWESOME!!!!

published

Prema's service was genuine, thorough and informative. She knew exactly what I wanted and stayed within my price range. I left the store feeling super confident about my purchase and can't wait for my bed to arrive this Saturday.



Thank you so much for all your help Prema.

Berni

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLiverpool Crossroads
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1 comment
Snooze
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Jason A.

Jason A.Sydney, NSW

Rahul was awesome

published

Purchsed my bed from Rahul at snooze. Rahul was friendly, energetic and very knowledgeable. Couldn't of asked for better service of your going to Snooze Crossroads ask for Rahul. If it wasn't for Rahuls customer service I wouldn't of purchased my bed! Keep up the good work Rahul

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrossroads
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1 comment
Snooze
SnoozeSnooze

Most amazing furniture purchase experience ever

published

Thank you to Geoff our salesman who listened to our needs, was knowledgeable about the products, spent time with this picky shopper :) and let us decide which bed best suited us - no pushy salesman here. This is my first time dealing with Snooze and I will forever highly recommend them to family and friends. Delivery and installation were fantastic, they turned up when they said they would and left everything neat and tidy - thank you Mr Delivery Men.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRutherford, NSW
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1 comment
Snooze
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Jackie W

Jackie W

  • 3 reviews

Great service

published

We recently purchased a Sealy bed and were impressed with David who was very helpful and knowledgeable.
Can highly recommend this store. Nothing was too much trouble.
Jackie and Tony, Salamander Bay

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Snooze
SnoozeSnooze
Irene C.

Irene C.Sydney, NSW

  • 2 reviews

Perfect and professional service

published

The store manager Imran was very helpful in selecting the best mattress for our family. We also can feel he is very professional in this field. We would definitely recommend visiting the Alexandria store and recommend to our friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAlexandria store
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1 comment
Snooze
SnoozeSnooze
Scott M.

Scott M.Canberra 2600, ACT

Amazing customer service

published

We were very impressed with Nirali and Tan who were very friendly and helpful. They were thorough in ensuring we achieved the best results. Best customer service. We travelled from Canberra because if the service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHomebush DFO
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1 comment
Snooze
SnoozeSnooze
Ret

RetSydney, NSW

  • 2 reviews

Misleading store model and terrible customer service

published
Customer Service
Product Quality
4 comments
Snooze
SnoozeSnooze
Ret
Ret
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Sogmweine

SogmweineHunter Region, NSW

Staff we’re so helpful.

published

Staff we’re so helpful. Abby was amazing and within a short amount of time we had the best option for us. I had miss 7 with me and they were so patient and understanding. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
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1 comment
Snooze
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Fiona

FionaSydney, NSW

Exceptional Product -exceptional customer service

published

Bed is great !We went for a Sealy exquisite.The reason we bought it was because of Samantha .Her product knowledge and passion to exceed what was required to get the sale across the line was exceptional!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown
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1 comment
Snooze
SnoozeSnooze
Irene

IreneHunter Region, NSW

fast, speedy and great service!

published

The boys were great! They delivered my mattress and put it on my bed. They were very polite and respect. Their service was great. I would highly recommend them and snooze

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
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1 comment
Snooze
SnoozeSnooze

Most accommodating and warm service!

published

We have been loyal Snooze customers for the past 15 years, and our most recent experience with them has proved why we will continue to be loyal. Having an unexpected issue with our most recent purchase, Snooze accommodated our needs with warmth and understanding, making sure that we were happy and pain free! Their generosity will not be forgotten! Thank you Snooze, we will definitely be back!

Customer Service
Product Quality
Store LocationSnooze Bankstown
1 comment
Snooze
SnoozeSnooze
Roxanne

RoxanneSydney, NSW

Excellent service

published

Today I went to snooze at Penrith after being to 3 other mattress stores all of which didn’t have any stock available of what I wanted!
Into Penrith and Kathleen helped me, she was awesome! Explained the features of the mattress I was interested in, explained the warranty & arranged delivery all within 10 minutes! Excellent experience!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
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1 comment
Snooze
SnoozeSnooze
Marie

MarieSydney, NSW

Exceptional Service and Product

published

We have bought one ensemble, bedhead and two mattresses at Homebush on different occasions and found Tan to be very friendly, professional and helpful at both times. His service and knowledge of the products were exceptional. Because of Tans's excellent customer service and the quality of product that was best recommended to suit our needs and price I will always recommend and return to Snooze at Homebush in the future. Cheers Marie

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHomebuswh
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1 comment
Snooze
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Martin

MartinSydney, NSW

One of the best shopping experiences

published

I just happened to visit this store by chance because it was near me at the time. I was interested in new mattresses anyway. The assistant Yasha and the owner Vandna were so friendly, helpful and professional in their service I ended up happily spending a lot more than I thought I would. Highly recommend this store for excellent bedding product and service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationManly Vale NSW
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1 comment
Snooze
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RJW

RJWSydney, NSW

  • 2 reviews

Store Manager - "You would be better off trying to sell it on Gumtree!"

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSnooze Moore Park
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2 comments
Snooze
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RJW
RJW
Robyn Bradley

Robyn BradleySydney, NSW

Love love love my bedroom suite

published

Id like to thank the beautiful, most amazing caring staff at Snooze, specially Maria. We spent days looking for furniture and specially a bedroom suite after it was all destroyed after my sons murder in my house. What you did for me was above and beyond. This was the first time in weeks I actually smiled, yes cried too but happy tears. . I love love love my bedroom suite so much. Havent seen anything close to it that Id even look sideways at. Thank you Snooze but more so Maria.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown
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1 comment
Snooze
SnoozeSnooze

Wonderful Customer service

published

Adleen from the Castle hill store is amazing. Wonderful customer service. She looked after my parents well and knew exactly what kind of they matresses/beds they need. Thank you to her.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCastle hill NSW
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1 comment
Snooze
SnoozeSnooze

excellent serice

published

I want thank salesperson Christylee as we arrived at 10 to 5 on sunday afternoon as my nintyfour year old mothers bed had collapsed she sold us a base and rang the manager who said he would personally deliver he next morning to her which he did and installed it for her excellent service and we are very gratefull

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationbenetts green
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1 comment
Snooze
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Page 2 of 26
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Questions & Answers

Andrew K.

Andrew K.asked

NSW

Hi there,

Under what circumstances other than change of mind does a snooze permit a refund?

1 answer
Snooze
SnoozeSnooze

Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email [email protected] with details and we will review them with the concerned store.
Regards
Snooze

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