Reviewer Photos & Videos
Will T.Sydney, NSW
Good friendly service, got what I was looking for at a good price
Good friendly service, got what I was looking for at a good price, plenty of options and not a pushy sales approach which makes a big difference in my opinion
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Love the customer service!
Jason gave excellent customer service and made buying a bed stress free and enjoyable. Jason was very knowledgable about the products. I would definitely recommend this store for great personal service.
1 comment
SnoozeSnooze
Hi Marilynn,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.Similar opinion? Write a review on ieatwords.com.au!
Prema was AWESOME!!!!
Prema's service was genuine, thorough and informative. She knew exactly what I wanted and stayed within my price range. I left the store feeling super confident about my purchase and can't wait for my bed to arrive this Saturday.
Thank you so much for all your help Prema.
Berni
1 comment
SnoozeSnooze
Hi Berni,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.Similar opinion? Write a review on ieatwords.com.au!
Find out how Snooze NSW compares to other Furniture Shops
Know better, choose better.
Jason A.Sydney, NSW
Rahul was awesome
Purchsed my bed from Rahul at snooze. Rahul was friendly, energetic and very knowledgeable. Couldn't of asked for better service of your going to Snooze Crossroads ask for Rahul. If it wasn't for Rahuls customer service I wouldn't of purchased my bed! Keep up the good work Rahul
1 comment
SnoozeSnooze
Hi Jason,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.Similar opinion? Write a review on ieatwords.com.au!
Most amazing furniture purchase experience ever
Thank you to Geoff our salesman who listened to our needs, was knowledgeable about the products, spent time with this picky shopper :) and let us decide which bed best suited us - no pushy salesman here. This is my first time dealing with Snooze and I will forever highly recommend them to family and friends. Delivery and installation were fantastic, they turned up when they said they would and left everything neat and tidy - thank you Mr Delivery Men.
1 comment
SnoozeSnooze
Hi Natalie,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze,Similar opinion? Write a review on ieatwords.com.au!
Jackie W
- 3 reviews
Great service
We recently purchased a Sealy bed and were impressed with David who was very helpful and knowledgeable.
Can highly recommend this store. Nothing was too much trouble.
Jackie and Tony, Salamander Bay
1 comment
SnoozeSnooze
Hi Jackie,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.Similar opinion? Write a review on ieatwords.com.au!
Irene C.Sydney, NSW
- 2 reviews
Perfect and professional service
The store manager Imran was very helpful in selecting the best mattress for our family. We also can feel he is very professional in this field. We would definitely recommend visiting the Alexandria store and recommend to our friends.
1 comment
SnoozeSnooze
Hi Irene,
That’s kind of you. Thanks for sharing, we’ll pass this along to our team. ... Read more
Thanks, Snooze.Similar opinion? Write a review on ieatwords.com.au!
Scott M.Canberra 2600, ACT
- NSW, Homebush
- Verified customer
Amazing customer service
We were very impressed with Nirali and Tan who were very friendly and helpful. They were thorough in ensuring we achieved the best results. Best customer service. We travelled from Canberra because if the service.
1 comment
SnoozeSnooze
Hi Scott,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.Similar opinion? Write a review on ieatwords.com.au!
RetSydney, NSW
- 2 reviews
Misleading store model and terrible customer service
Snooze don’t deem customer satisfaction as important when it comes to mattress comfort, at least not AFTER you have purchased your mattress. We learned this the painfully hard way last year. Once they’ve made the sale and they have your money, Snooze completely disregard your customer concerns. In our case, comfort wasn't the sole issue, it was the misleading store model.
It's kind of sad. My partner insisted on buying cheaper mattresses from an online store, as they did have glowing reviews and a returns policy. But I was adamant that we shou...Read more
ld buy from a store that provides test models, so that we would 'know' exactly what we were buying. My reasoning was that forking out over $1000 was worth it for the price of ‘certainty’, as opposed $500-$600 for an untested online delivery mattress. After about an hour of testing mattresses in the Snooze store (much to the encouragement of the smiling staff members), we loved the feel of the Medium Firmness Devon Slumberland, as it was firm enough to offer support without being as rock hard as the Firm model. So we very happily purchased two king singles along with their bases. There were delivery issues (weeks late, damaged foot pegs, no assembly from delivery personnel despite our bases meeting the criteria for it under Snooze's terms and conditions). But hey, stuff happens. The mattresses also had a strong odour, though this wasn’t a deal breaker for us. The first week we slept really well. Each mattress offered the same terrific support as the store model. Week by week however, the mattresses started to cave more and more under the butt region (and we're average weight people).4 comments
SnoozeSnooze
Hi Ret,
We are really sorry to hear. Could you please email your contact mobile number and order details to [email protected]? This will assist in identifying your purchase details in the system and progress for assistance to be provided.... Read more
Kind regards, SnoozeYou should really just admit that you’re not writing to me but rather to the readers of this product review i.e. the potential customers who might be unfortunate enough to be fooled into thinking you ... Read more
give a hoot about customer satisfaction. 'Offering' to help with a matter that I already mentioned had been resolved by your parent company just makes it obvious that you don’t even read the one star reviews that you reply to.SnoozeSnooze
Dear Ret,
We are willing to assist you further, investigate and attempt to resolve the matter to your satisfaction but unfortunately cannot do so if we are not provided with the specific details of y... Read more
our order including the store name, customer name and contact details.Similar opinion? Write a review on ieatwords.com.au!
Find out how Snooze NSW compares to other Furniture Shops
Know better, choose better.
SogmweineHunter Region, NSW
Staff we’re so helpful.
Staff we’re so helpful. Abby was amazing and within a short amount of time we had the best option for us. I had miss 7 with me and they were so patient and understanding. Thank you
1 comment
SnoozeSnooze
Hi Sogmweine,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.Similar opinion? Write a review on ieatwords.com.au!
FionaSydney, NSW
Exceptional Product -exceptional customer service
Bed is great !We went for a Sealy exquisite.The reason we bought it was because of Samantha .Her product knowledge and passion to exceed what was required to get the sale across the line was exceptional!
1 comment
SnoozeSnooze
Hi Fiona,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, SnoozeSimilar opinion? Write a review on ieatwords.com.au!
IreneHunter Region, NSW
fast, speedy and great service!
The boys were great! They delivered my mattress and put it on my bed. They were very polite and respect. Their service was great. I would highly recommend them and snooze
1 comment
SnoozeSnooze
Hi Irene,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.Similar opinion? Write a review on ieatwords.com.au!
Most accommodating and warm service!
We have been loyal Snooze customers for the past 15 years, and our most recent experience with them has proved why we will continue to be loyal. Having an unexpected issue with our most recent purchase, Snooze accommodated our needs with warmth and understanding, making sure that we were happy and pain free! Their generosity will not be forgotten! Thank you Snooze, we will definitely be back!
1 comment
SnoozeSnooze
Hi Rima,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, SnoozeSimilar opinion? Write a review on ieatwords.com.au!
RoxanneSydney, NSW
Excellent service
Today I went to snooze at Penrith after being to 3 other mattress stores all of which didn’t have any stock available of what I wanted!
Into Penrith and Kathleen helped me, she was awesome! Explained the features of the mattress I was interested in, explained the warranty & arranged delivery all within 10 minutes! Excellent experience!!
1 comment
SnoozeSnooze
Hi Roxanne,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, SnoozeSimilar opinion? Write a review on ieatwords.com.au!
MarieSydney, NSW
Exceptional Service and Product
We have bought one ensemble, bedhead and two mattresses at Homebush on different occasions and found Tan to be very friendly, professional and helpful at both times. His service and knowledge of the products were exceptional. Because of Tans's excellent customer service and the quality of product that was best recommended to suit our needs and price I will always recommend and return to Snooze at Homebush in the future. Cheers Marie
1 comment
SnoozeSnooze
Hi Marie,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.Similar opinion? Write a review on ieatwords.com.au!
Find out how Snooze NSW compares to other Furniture Shops
Know better, choose better.
MartinSydney, NSW
One of the best shopping experiences
I just happened to visit this store by chance because it was near me at the time. I was interested in new mattresses anyway. The assistant Yasha and the owner Vandna were so friendly, helpful and professional in their service I ended up happily spending a lot more than I thought I would. Highly recommend this store for excellent bedding product and service.
1 comment
SnoozeSnooze
Hi Martin,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.Similar opinion? Write a review on ieatwords.com.au!
RJWSydney, NSW
- 2 reviews
- NSW, Moore Park
- Verified customer
Store Manager - "You would be better off trying to sell it on Gumtree!"
Would give negative rating if I could. Unfortunately, a 1 star is the lowest on this site.
Having discussed with 2 Snooze stores that I have a bad back and my partner has hip bursitis and tendonitis we were sucked in by the well-trained sales team and went through the ridiculous process that is the ‘Snooze Profiler’. Based on the results we were advised by not 1 but 2 stores that the best mattress for us was a Sealy Palatial Plus. We were told that this was the plushest mattress from Sealy, and it would offer the most support.
I am extremely...Read more
disappointed with and concerned by the performance of the mattress. Our experience has been the opposite of what one would reasonably expect from a Plush mattress. Although we were told instore that it would take time for our mattress to soften to the same level as the tester in store, it is now 6 months and my partner has not slept through the night once due to how uncomfortable she is, and I am now waking with a sore back and feeling lethargic and “not refreshed’. Sadly, after ringing the store to raise my concerns 5 weeks after purchase and speaking to the assistant manager, I was under the impression that they cared! I was told that I needed to sleep on the mattress for at least 2 months before the store would investigate any comfort issues. 2 months passed and I rang and speak to the assistant manager again who tells me she will speak to her manager and they will decide whether anything can be done. The assistant manager then called to advise that it is not Snooze’s problem but rather Sealy’s and somebody from Sealy would contact me to discuss further. Effectively ending any help from Snooze. Sealy then booked in a time to test my mattress for defects which of course as expected came back with ‘no fault found’. They did explain that it was possible for a comfort adjustment to be made, though I would have to organise this through Snooze (At my expense). They also questioned why I wasn’t offered an ultra-plush originally?2 comments
SnoozeSnooze
Dear RJW,
Thank you for taking the time to provide details of your experience with the Palatial Mattress that you purchased from Snooze. Your disappointment with the feel of the mattress is sincerely regretted. ... Read more
While the sales team are unable to address any medical conditions they are definitely in a position to help you if you prefer a change to the feel of the mattress. Please email us with your contact details so that your purchase details can be identified and the team at the store requested to be in touch with you as soon as possible. Our email address is [email protected] Regards, Snooze.Sorry Snooze just incase the above wasn't clear enough.
I write to you because we are extremely disappointed with and concerned by the performance of the mattress we purchased through Snooze Moore Pa... Read more
rk on the 15/08/2019 for $2199 @ 50% off. Our experience has been the opposite of what one would reasonably expect from a Plush mattress - little feeling of comfort or softness, let alone suitable support. Laying on our mattress, it feels like it's unevenly supporting/distributing our weight it presses into our bodies and is putting pressure on our joints and muscles, causing us both chronic pain and sleeplessness. My partner and I are concerned that staff misrepresented the performance of this particular mattress and misled us by recommending it would be suitable for our specified needs.Similar opinion? Write a review on ieatwords.com.au!
Robyn BradleySydney, NSW
Love love love my bedroom suite
Id like to thank the beautiful, most amazing caring staff at Snooze, specially Maria. We spent days looking for furniture and specially a bedroom suite after it was all destroyed after my sons murder in my house. What you did for me was above and beyond. This was the first time in weeks I actually smiled, yes cried too but happy tears. . I love love love my bedroom suite so much. Havent seen anything close to it that Id even look sideways at. Thank you Snooze but more so Maria.
1 comment
SnoozeSnooze
Hi Robyn,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.Similar opinion? Write a review on ieatwords.com.au!
Wonderful Customer service
Adleen from the Castle hill store is amazing. Wonderful customer service. She looked after my parents well and knew exactly what kind of they matresses/beds they need. Thank you to her.
1 comment
SnoozeSnooze
Hi Tracy,
Thank you for your kind words! I’m glad to hear you had such a positive experience. ... Read more
Thanks, SnoozeSimilar opinion? Write a review on ieatwords.com.au!
excellent serice
I want thank salesperson Christylee as we arrived at 10 to 5 on sunday afternoon as my nintyfour year old mothers bed had collapsed she sold us a base and rang the manager who said he would personally deliver he next morning to her which he did and installed it for her excellent service and we are very gratefull
1 comment
SnoozeSnooze
Hi Robin,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Andrew K.asked
Hi there,
Under what circumstances other than change of mind does a snooze permit a refund?
1 answer
SnoozeSnooze
Dear Andrew,
Thank you for contacting Snooze. The circumstances and details of the issue determine when refunds are required to be provided to customers and is outlined by Consumer Law, available on the ACCC website https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Should you require any assistance please email [email protected] with details and we will review them with the concerned store.
Regards
Snooze
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
SnoozeSnooze
Hi Will,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.