Love our new bed, Geoff was amazing had all the info and gave us the price as it was on special, we where waiting for some inheritance money to come through before buying it and it didnt come when expected I called a couple of weeks later to find out if the price was the same, Geoff explained it wasnt but he remembered us and honoured the price and emailed me through a quote with the same price the money still didnt come through for another couple of weeks but they honoured the price we where given. So so happy with the service it was hassle free and he made sure that we where happy. Got it delivered and the guys who deliver it where amazing too, the bed was up within 20mins.

Bought a firm Queen size mattress, good price and it was delivered as promised two days later on the Saturday, with a mobile call to advise of the time, so I am very happy. My thanks to sales person and manager. Good service especially as it is so close to Christmas.

We purchased a King sized luxe mattress (firm), base and bedhead from Snooze (crossroads) in November. We are exceptionally happy with its comfort level, aesthetic and especially the height of the mattress . Rahul was very enthusiastic, patient and catered for all our requirements. He provided us with an excellent price and ensured that we left the store happy with our purchase. We also bought three double mattresses from Rahul for my 3 daughters during 2018 and were happy with this purchase as well. Our visits to Snooze crossroads is always delightful because of the lovely and respectful nature of the staff.

Matthew from Snooze Warrawong did an outstanding job when we misplaced the bolts for our bed frame during a move. He was able to locate spares saving us the wait of ordering during the Christmas period. Can't thank him enough.

Great knowledge and wealth of information.super fast delivery and installation . Well done snooze on great customer service too. Made it easy to deal with everyone even the warehouse.
Will definitely be back

Amnie was very friendly and helpful, I am a very fussy and picky customer but Amnie was very patient and answered all our questions best customer service ever !!!! Highly recommend we need more people like amnie in stores.

Devastating shopping experience, nearly four months and still waiting for my bed. Every time I contact the store they fob me off and then nothing, worst customer service ever. Beware.

Dear Barry,

Thank-you so much for all your help, suggestions, and professional service. We went to many places to look for mattresses, but you were the most accommodating, reasonable, and personable . After we purchased our Queen bed and mattress, and all went smoothly and on time, we decided to buy another king bed for our son . Thankyou for your time, patience, service, and great sense of humour . You made the whole exercise so easy . Wishing you all the best . With appreciation .

Hemi and Gabrielle Mizrahi

We highly recommend Snooze Kotara for the great in store service. We had to store our furniture for sometime and the girls at the storage facility were friendly and courteous. We have just taken delivery of our new bed and the delivery men were fast, efficient and courteous.

Maria and Sarah made the laborious process of buying a mattress simple and enjoyable! Maria helped us identify what we needed, showing us great options! Best service ever! We left with a wonderful purchase perfect for us! Thank you!

The staff at Crossroads have been amazing. From the moment we walked in looking at their products to the after sales support. We couldn't be happier. Karen and Preena (spelling) are fantastic.
Now that I have everything which I have purchased, I can highly recommend this store, and particularly these two sales people. Honest and very helpful.
The products sold to us are awesome. The best sleep I have had in years. Life changing actually.
I can only recommend you give these people a chance as they have proved their weight in gold to me.

Very happy with service provided by staff, particularly Bivek. He LISTENED to my needs, offered alternatives and explained features with a refreshing professional grace. Perfect shopping experience. Good range available. I bought a Sealy mattress and adjustable base. My physiotherapist was also pleased that I had been advised and directed towards the correct products for my needs. Thank you Snooze.

Great service helped me thru every step of my decision, manager Michael and Amnie were so helpful would recommend shopping there. Been shopping for a week and finally made my decision and they help so much wouldn't change a thing thanks Michael and Amnie.

Easy to navigate the store. Great products at reasonable prices.
But the main positive would be the friendly staff.
My experience was with Fabio who was absolutely wonderful. Not only did he help me pick out the bed, he was extremely patient answeting my many questions and tailoring tge service to my exact needs. Definitely would recommend!!!

The salesperson was very helpful, listened to my needs, offered suggestions and advice - very professional. They went out of their way to deliver promptly. Also helpful and professional. Thanks Snooze Erina

excuses excuses! ordered mattress over 6 weeks ago, meant for delivery after 2 weeks, called shop Friday for delivery time, saleslady said mattress arriving at store from Sydney warehouse Friday morning, driver would text when 1/2 hour away, rang again bout 10,30am, matt informed that delivery driver decided he didn't want to work any more! Was trying to find another driver thru day, I rang a removalist who was fantastic, did the pickup for me, saleslady wasn't helpful at all to him! Rang shop again Saturday for old mattress pickup, nup, wouldn't happen til Monday, TRUCK breakdown, I understand things happen, but, we'd paid in full, for delivery and pickup, not very happy at all, no recommendations from me!

They were very helpful and nothing was a bother to any of the team members. They're all very friendly. Could not be more happier with my purchase. Thank you all so much.