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Reviews

4.9

177 reviews
5
(168)
4
(6)
3
(1)
2
(0)
1
(2)
  • Product Quality
    4.9 (71)
  • Return Claim MadeYes (1) · No (73)
  • Warranty Claim MadeYes (0) · No (75)
  • Product Appearance As advertised (93%) · Not as advertised (7%)
  • Customer Service
    4.9 (71)
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Claire Filce

Claire FilceLaunceston, TAS

Great service from Kayla at the LAUNCESTON Store, and we love our new mattress!!

published

Fantastic service from this store and Kayla was great!! Good service like this is hard to find and we love our new mattress.



Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Thank you for taking the time to leave a review. We'll be sure to pass your feedback about the great customer service to the team in Launceston. Regards, Snooze

Great service, the team couldn’t be more helpful. Kayla and the delivery driver (sorry didn’t get hi

published

Highly recommend, outstanding customer service from Kayla throughout the entire purchase and experience. Exceeded our expectations with delivery of our goods . Good old fashioned service!!!

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi Pete, thanks so much for sharing the details of your positive experience at Snooze Launceston with Kayla and the delivery team. We'll be sure to pass your feedback on. Regards, Snooze.



Alan

AlanDEVONPORT

Great service

published

We were impressed by the service Marita provided, she was really patient, friendly & knowledgeable when helping us choose our perfect mattress - and there were many to choose between! They were very accommodating with arranging delivery although we're not in the local area and their regular delivery guys weren't available on a day that suited our schedule. Overall we were very impressed by the service provided and love our new mattress.

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi Alan, thank you for providing the details of your recent visit to Snooze Launceston. We're so pleased to hear that you had a wonderful visit in-store with Marita and the team. We'll be sure to pass your feedback on. Regards, Snooze.

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Love my bed

published

I had been looking online at the Fabian bed, walked into Snooze Launceston to be greeted by the very cheerful Emily. They didn’t have one in the store but she very quickly got the website up so that I could confirm that’s what I wanted. Nothing was too much trouble. So again thank you Emily I love my bed.

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Thank you for taking the time to leave a review, Robyn. We're happy to hear that you had an amazing experience with Emily and will be sure to pass along this feedback to the team in Launceston. Regards, Snooze

Gorgeous Bed!

published

Great service from the moment I walked in the door. I took advantage of a big sale and got a great price. There was some confusion at the end regarding time of arrival so Andrew rang me and delivered and set the bed up for me! It made life so much easier!!

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi RJM, it's great to hear you had such an excellent experience at our Launceston store. Thank you kindly for sharing this with us, and we will be sure to pass it onto the team.

Regards, Snooze.

Miss

MissLaunceston

Super happy with Snoooze Launceston

published

Thank you Snooze Launceston! So impressed with the service by all the staff there, especially Marita and Sofi. We recently purchased a bedside table and desk for our son and a new mattress for our bed. The service has been super friendly and the knowledge of the products was impressive. Delivery of all items was quicker than expected and delivered in pristine condition. I would recommend them to anyone wanting to buy any sort of bedroom furniture or accessories.

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Love it !!!

published

Great friendly service by Sofie who was very knowledgeable in the range of products. Sofie was able to help me choose which level of firmness I needed for a comfortable nights sleep. Andrew delivered my mattress and was able to advise me on the correct base to have and what I could do to improve my current bed base. Thankyou very much for great service and I love my new mattress and am getting a good night sleep every night.

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi Shell, thank you for taking the time to leave a review. We're happy to hear that you had such a great experience with Sofie and Andrew, and will be sure to pass along the positive feedback to the team in Launceston. Regards, Snooze

Fran

FranLaunceston

Fantastic service

published

The store was well set out and there was a very good range of products. We wanted a new “spare” bed for when family stay and the different quality of mattresses was explained very clearly to us. Sandra and Sofie were extremely friendly and helpful. The bed was delivered 2 days after purchase and they even took our old mattress away.

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi Fran, thanks for taking the time to leave a review. Great to hear you had such a positive experience and are enjoying your purchase so much. We will be sure to pass your feedback on to the team in Launceston. Regards, Snooze

Great service.

published

The service was great from Snooze, Launceston. From Marita who organised the goods, to Andrew and Jordan who delivered and put together the bed. Friendly and quick.

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi Mitchell, we appreciate your time in leaving this review and sharing your experience with us. We will pass it onto the Launceston team. Regards, Snooze.

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Very helpfull and called back.

published

Excellent service with honest interest! Went out of there way to find the best bed for us and matched HN delivery price to Eaglehawk Neck from Launceston. Recomend Marita to any bed shopper.

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi T.P, thanks for taking the time to leave a review. Great to hear you had such a positive experience with the Launceston store. We will be sure to pass your feedback on to Marita and the team. Enjoy your new bed! Regards, Snooze.

Francis

FrancisLaunceston, TAS

  • 2 reviews

Best decision ever

published

We were welcomed into snooze launceston by the staff on a couple of occasions, in particular Sophie was a delightful and helpful. My husband and myself, wanted a new bed, and a new look for our bedroom. We were shown different options, eg ensemble or bed with new mattress. We came in initially just to check the sealy mattress, but after speaking to Sophie she showed us the Madison and we were impressed. We then looked at the venus bed head and base and loved we could choose our fabric. Finally we chose king, and all our old linen was queen, so Sophie helped us out by doing us some great prices all round.
Delivery was on time and assembled . Great experience with snooze. We can now sleep soundly.

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi Francis, we are so happy to hear of your wonderful experience at Snooze Launceston with Sophie. We'll be sure to pass on your feedback, enjoy your new bed! Regards, Snooze.

Perfect from start to finish

published

From the moment I walked into the store the service was exceptional. Thank you Marita
Delivery guys were awesome too.

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi Rose, thanks for taking the time to leave a review. We're pleased to hear you had a positive experience and will be sure to pass your kind feedback onto the Launceston team. Regards, Snooze.

Great customer service

published

Sofie at Snooze Launceston was very helpful, patient and informative. Over two separate visits to the store, she helped me pick out the perfect mattress for me and my sleeping patterns.
Delivery was arranged at a convenient time for me. The delivery guys did all the work and even made sure the slats on the bed didn’t shift as they positioned the new mattress. Great experience.

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Great service all around.

published

Great in store service and on time, efficient delivery and assembly of our new bed. They even took away our old one!

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi John, thanks for your feedback. Hope you're enjoying your new bed. Regards, Snooze

best bed yet

published

really easy to find things in the layout . also plenty to choose from and we are very pleased with the things we bought . also had the bed delivered and it was ur together for us. Marita was very helpful

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi Dallas, thanks for leaving a review. We're glad to hear you had a positive experience with Marita and the team in the Launceston store. We will happily pass your feedback along. Regards Snooze.

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Very happy

published

When selecting a suitable bed for my needs I was served by Marita who impressed me. She had a welcoming smile, listened patiently to me and to my companions. Shopping, which includes making decisions is an ordeal for the aged, but Marita made this event very pleasant.

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze
Charlie

CharlieTREVALLYN

Fantastic Customer Service

published

Sofie was very professional, helpful, efficient and patient when I was in the store to choose a bed and bedside tables to purchase. She was able to answer all of my questions and seemed to have very good product knowledge. Overall this was a very pleasant shopping experience. The range of products was very good and I am more than satisfied with the products that I purchased.
The guys who delivered and assembled my bed were very polite and did an excellent job.

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze
Jules

JulesLaunceston

  • 2 reviews

Great experience

published

From the time I walked into the shop till I left I felt very comfortable and very satisfied with my purchase. Sofie was excellent with her knowledge and very easy to understand. Plus the product turned up early and was assembled very quickly with lovely delivery personnel. Would recommend

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi Jules, thank you for sharing the details of your wonderful experience with Sofie and the team at the Snooze Launceston store. We'll be sure to pass your feedback on. Enjoy your new bed! Regards, Snooze.

Christine

ChristineLaunceston

Excellent Service

published
Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi Christine, thank you for leaving your review of Snooze Launceston. We're so happy to hear that you had a wonderful experience with Marita and the team at the store. We'll be sure to pass on your feedback. Regards, Snooze.

Julie

JulieAdelaide

Wow! What fabulous service!

published

We needed a new bed on short notice and Snooze provided an amazing, personal, efficient and helpful service. We were advised of our options on the spot, given clear directions on price options and advised of beds that would be available and in stock. Delivery was arranged for the next day (on a Saturday) and it was delivered and installed without a problem.I have no hesitation in recommending Snooze for their customer focus, product range and value.

Shop LocationTAS, Launceston
1 comment
Snooze
SnoozeSnooze

Hi Julie. We're pleased to hear the Launceston store provided great service and that you would recommend them to others. We will be sure to pass your kind words along to the team. Regards, Snooze

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