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Reviews

(161)
(5)
(1)
(0)
(2)
  • Product Quality
    4.9 (64)
  • Return Claim MadeYes (1) · No (66)
  • Warranty Claim MadeYes (0) · No (67)
  • Product Appearance As advertised (93%) · Not as advertised (8%)
  • Customer Service
    4.9 (63)


Mikaela C.

Mikaela C.Tasmania

Great service, great products!

published

We received great service from Sofie in store. Found the perfect mattress through their bed match system and they held our products until we finished building 2 months later! When we were ready for delivery they delivered within a day of calling and arrived on time as expected!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
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1 comment
Snooze
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SJL

SJLLaunceston, TAS

Very pleased with item

published

Staff were very helpful and though you didn’t have any in store of the item I was looking for, there was an example but in a different size. Range was very good, quality excellent and price was best that I could find. I didn’t have to assemble



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHarvey Norman centre, Launceston, Tasmania
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1 comment
Snooze
SnoozeSnooze

Great service and product while surprising local store

published

Great service above and beyond the norm. Great mattress is underrated necessity which enables me to remain at home. Essential when your older and a little bit decrepit. Recommend unconditionally.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston Tasmania
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1 comment
Snooze
SnoozeSnooze
Bruce

BruceTasmania

Awesome knowledge of product and gave us a great deal and a great night sleep

published

Needed an good mattress and got what we asked for an AWESOME night sleep the lady that served us knew her product and gave us a great deal on our mattress

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSleepy’s Launceston
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1 comment
Snooze
SnoozeSnooze

Jodi

JodiNorth-East, TAS

Best customer service we have had in years!!

published

The best service we have received in years! Highly recommend Snooze Launceston to anyone. Sophie was informative, helpful, friendly. Choosing the correct mattress can be difficult, but Sophie made it so much easier. Thankyou!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
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1 comment
Snooze
SnoozeSnooze

Great service

published

I found snooze launceston to have great service, friendly staff, fast delivery & a great product, very happy with my new bed and will shop at snooze again . I recommend visiting snooze launceston if you are shopping for a new bed .

Customer Service
Product Quality
1 comment
Snooze
SnoozeSnooze

Janine

JanineLaunceston, TAS

Faultless experience!

published

My whole experience at Snooze was faultless. Marita was helpful and knowledgeable & I purchased the ensemble yesterday and it was delivered today. Andrew and his assistant were polite and unwrapped the ensemble and assembled the feet to the base and placed the ensemble in the bedroom.......and even took away the rubbish with them.
A really good experience after having dealt with some not so good businesses.
Highly recommended.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Snooze
SnoozeSnooze

Excellent in-store service

published

The Snooze store in Launceston was the first mattress shop I visited in a search for a new Queen mattress. Sofie, the sales person, was so professional, knowledgeable and friendly, that I didn't bother continuing the search in competitors' stores. Sofie worked out a deal that included an ensemble base, and organised quick delivery. The quality of the bedding products in Snooze are obviously high, as is the way they treat customers.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston, TAS
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1 comment
Snooze
SnoozeSnooze
uziealec

uziealecSydney, NSW

Great friendly service

published

We needed new mattresses and were really pleased with the selection offered by Snooze in Launceston. It was so easy, Marita our sales person listened to our needs and found us the best mattresses. She was friendly and very knowledgeable. Next delivery was a bonus. Very happy with the service. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston Snooze
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1 comment
Snooze
SnoozeSnooze

Excellent service

published

I went in store just to browse beds to replace my 15 year old set. I was impressed by the level of service and knowledge from all staff there. Thank you so much for an incredible experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
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1 comment
Snooze
SnoozeSnooze

Hi Nadene,
That’s kind of you, Thanks for sharing, we’ll pass this along to our team.
Thanks,
Snooze


Alana C.

Alana C.Launceston, TAS

  • 2 reviews

Would never shop anywhere else!

published

Monica knee her products and worked to the information I gave her about budget. Very knowledgeable and helpful. No hidden agenda and so personable. Made shopping easy and fuss free. Second highly recommend Monica and the team at Snooze Launceston.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston Tasmania
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1 comment
Snooze
SnoozeSnooze

Mel B.

Mel B.Launceston, TAS

  • 2 reviews

So far so good

published

Simple easy instore choosing a new mattress, delivery guys were flexible and worked around my ability to be home at said time. They delivered my mattress and happily assisted moving my old mattress as i was incapacitated!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
See all answers
1 comment
Snooze
SnoozeSnooze

Susan

SusanHobart, TAS

Love my beds

published

My beds arrived & were installed by very pleasant delivery men as was the same experience from Sofie (salesperson at purchase). Sofie was very pleasant and professional and went over and above to show me all that Snooze had to offer. I've since had a follow-up call from her to make sure that everything went well with the delivery of my beds. I will be returning to the store in the new year as I'm in need of bedside tables & would not consider going anywhere else. See you soon Sofie. Regards Susan

1 comment
Snooze
SnoozeSnooze

Paul F

Paul FLaunceston, TAS

  • 2 reviews

Avoid!!! Customer satisfaction guarantee does not apply !!!

published

After explaining to Snooze Launceston that my wife sleeps hot and testing several different QS mattresses in store we were recommended a Craftsman boxed innerspring mattress which we purchased.. Just one night on this mattress we discovered it was hot to sleep on. Snooze Launceston would not exchange or refund even though we expressly pointed out that we needed a mattress that was not hot to sleep on. Customer satisfaction guarantee does not apply at Snooze Launceston. We have since discovered that there are other stores in Launceston that will exchange mattress if for any reason you are not happy with your purchase.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Launceston
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1 comment
Snooze
SnoozeSnooze
Christopher R.

Christopher R.Launceston, TAS

perfect bed

published

Great customer service, the staff were so helpful and not pushy, even better bed and especially mattress best thing Ive ever done had the best nights sleep Ive had in years

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston tasmania
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1 comment
Snooze
SnoozeSnooze

Great customer service

published

I was referred to snooze by my daughter Janelle N. I found everyone very helpful and the delivery men were fabulous. I will highly recommend this store and especially Marita.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLaunceston
See all answers
1 comment
Snooze
SnoozeSnooze

Thank you for leaving the details of your recent visit to Snooze Launceston Patricianne. We're pleased to hear that you had a wonderful visit instore and will be sure to pass your feedback on. Regards, Snooze.


Great customer service

published

We were looking for a QB for our newly renovated master bedroom. We like high beds and bought a Luxe ensemble (firm/firm). We are very happy with our purchase. Thank you Sofie for your great customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSnooze Launceston
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Jacqui, thanks for your review. Great to hear you're loving your new bed and had a positive experience with Sofie and the Launceston team. Regards, Snooze


yogie

yogieNorth-West & West coast, TAS

Best sleep I've had in months .

published

Just a big Thankyou to Sophie who gave us excellent service, and did all she could to accomadate our requests. We are very happy with our purchase, excellent mattress, excellent service, and excellent sleep.
Thanks also to the team who delivered and assembled our bedroom suite
Well done 'Snooze'

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Yogie, thanks for your review. It's great to hear you were satisfied with the service and delivery. We will pass this feedback along to Sophie and the team. Thanks, Snooze


Harry B

Harry B

  • 2 reviews

An enjoyable experience.

published

Just wish to say many thanks to Monica for the really great service.Her attitude, attention to detail and knowledge of the product made the whole process worthwhile. Thanks also to Andrew. and team for the quick and very efficient delivery and installation

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSnooze Launceston
See all answers
1 comment
Snooze
SnoozeSnooze

Thank you for sharing the details of your recent visit to Snooze Launceston Harry. We're pleased to hear of your wonderful experience with Monica, Andrew and the team. We'll be sure to pass your feedback on. Regards, Snooze.


Excellent service and wonderful product!!!!

published

Monica at Snooze Launceston was fantastic. She took her time in ensuring I was "fitted" to the right mattress. What I purchased is very very comfy and THE most beautiful bed. So happy with both! Also, thank you to Andrew and his team for delivery. Everyone was so easy to deal with and extremely helpful! Couldn't be happier!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLaunceston, Tas
See all answers
1 comment
Snooze
SnoozeSnooze

Hi Linda, We are so pleased to hear about your wonderful visit to Snooze Launceston. We'll be sure to pass on your feedback to Monica, Andrew and the team. Regards, Snooze.


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