Great service, great products!
We received great service from Sofie in store. Found the perfect mattress through their bed match system and they held our products until we finished building 2 months later! When we were ready for delivery they delivered within a day of calling and arrived on time as expected!
Very pleased with item
Staff were very helpful and though you didn’t have any in store of the item I was looking for, there was an example but in a different size. Range was very good, quality excellent and price was best that I could find. I didn’t have to assemble
Great service and product while surprising local store
Great service above and beyond the norm. Great mattress is underrated necessity which enables me to remain at home. Essential when your older and a little bit decrepit. Recommend unconditionally.
Awesome knowledge of product and gave us a great deal and a great night sleep
Needed an good mattress and got what we asked for an AWESOME night sleep the lady that served us knew her product and gave us a great deal on our mattress
Best customer service we have had in years!!
The best service we have received in years! Highly recommend Snooze Launceston to anyone. Sophie was informative, helpful, friendly. Choosing the correct mattress can be difficult, but Sophie made it so much easier. Thankyou!
My whole experience at Snooze was faultless. Marita was helpful and knowledgeable & I purchased the ensemble yesterday and it was delivered today. Andrew and his assistant were polite and unwrapped the ensemble and assembled the feet to the base and placed the ensemble in the bedroom.......and even took away the rubbish with them.
A really good experience after having dealt with some not so good businesses.
Excellent in-store service
The Snooze store in Launceston was the first mattress shop I visited in a search for a new Queen mattress. Sofie, the sales person, was so professional, knowledgeable and friendly, that I didn't bother continuing the search in competitors' stores. Sofie worked out a deal that included an ensemble base, and organised quick delivery. The quality of the bedding products in Snooze are obviously high, as is the way they treat customers.
Great friendly service
We needed new mattresses and were really pleased with the selection offered by Snooze in Launceston. It was so easy, Marita our sales person listened to our needs and found us the best mattresses. She was friendly and very knowledgeable. Next delivery was a bonus. Very happy with the service. Thank you.
I went in store just to browse beds to replace my 15 year old set. I was impressed by the level of service and knowledge from all staff there. Thank you so much for an incredible experience.
Would never shop anywhere else!
Monica knee her products and worked to the information I gave her about budget. Very knowledgeable and helpful. No hidden agenda and so personable. Made shopping easy and fuss free. Second highly recommend Monica and the team at Snooze Launceston.
So far so good
Simple easy instore choosing a new mattress, delivery guys were flexible and worked around my ability to be home at said time. They delivered my mattress and happily assisted moving my old mattress as i was incapacitated!
Love my beds
My beds arrived & were installed by very pleasant delivery men as was the same experience from Sofie (salesperson at purchase). Sofie was very pleasant and professional and went over and above to show me all that Snooze had to offer. I've since had a follow-up call from her to make sure that everything went well with the delivery of my beds. I will be returning to the store in the new year as I'm in need of bedside tables & would not consider going anywhere else. See you soon Sofie. Regards Susan
Avoid!!! Customer satisfaction guarantee does not apply !!!
After explaining to Snooze Launceston that my wife sleeps hot and testing several different QS mattresses in store we were recommended a Craftsman boxed innerspring mattress which we purchased.. Just one night on this mattress we discovered it was hot to sleep on. Snooze Launceston would not exchange or refund even though we expressly pointed out that we needed a mattress that was not hot to sleep on. Customer satisfaction guarantee does not apply at Snooze Launceston. We have since discovered that there are other stores in Launceston that will exchange mattress if for any reason you are not happy with your purchase.
Great customer service, the staff were so helpful and not pushy, even better bed and especially mattress best thing Ive ever done had the best nights sleep Ive had in years
Great customer service
I was referred to snooze by my daughter Janelle N. I found everyone very helpful and the delivery men were fabulous. I will highly recommend this store and especially Marita.
Great customer service
We were looking for a QB for our newly renovated master bedroom. We like high beds and bought a Luxe ensemble (firm/firm). We are very happy with our purchase. Thank you Sofie for your great customer service.
Best sleep I've had in months .
Just a big Thankyou to Sophie who gave us excellent service, and did all she could to accomadate our requests. We are very happy with our purchase, excellent mattress, excellent service, and excellent sleep.
Thanks also to the team who delivered and assembled our bedroom suite
Well done 'Snooze'
An enjoyable experience.
Just wish to say many thanks to Monica for the really great service.Her attitude, attention to detail and knowledge of the product made the whole process worthwhile. Thanks also to Andrew. and team for the quick and very efficient delivery and installation
Excellent service and wonderful product!!!!
Monica at Snooze Launceston was fantastic. She took her time in ensuring I was "fitted" to the right mattress. What I purchased is very very comfy and THE most beautiful bed. So happy with both! Also, thank you to Andrew and his team for delivery. Everyone was so easy to deal with and extremely helpful! Couldn't be happier!
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