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David was very professional,passionate and extremely helpful in finding a mattress, will definitely return in the future
Was shown a range of products that were available and that fit within price range. Easy to find a mattress with the help of David. The delivery was very quick, extremely happy with the service.
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JackipMelbourne
- 2 reviews
Great Product and Excellent Customer Service
Staff at the Ferntree Gully Store could not have been more helpful and informative. Dealt mainly with Phil and the Manager but they were all very friendly. My son loves his new queen size mattress and I would happily recommend this store.
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SnoozeSnooze
That's great to hear Alesee, we're glad your son loves his new mattress. We will pass your feedback along to Phil and the Ferntree Gully team. Regards, Snooze
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DisgruntledMelbourne
Poor customer service
Purchased a series 6 mattress and two pillows along with a pillow protector for both pillows for the exchange policy, which is understandable. I don't understand fighting with the shop assistant about changing one pillow 3 days later. I was told it would be like exchanging 'dirty underwear', embarrassed I reminded him that he made me buy the protector for the exchange policy. He then rudely exchanged my pillow. My husband then reminded me that this customer service rep had told my husband on the day of purchasing the bed that 'most people are problem customers'. I guess he had boxed me into the problem customer box.
Will never shop at Snooze again.
1 comment
SnoozeSnooze
Thank you for taking the time to provide your feedback. We're sorry to hear that you had a poor experience in one of our stores. If you could please email [email protected] with your contact det... Read more
ails we can look into this further. Regards, Snooze.
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SnoozeSnooze
Hi Charlie,
Thank you for taking the time to provide your feedback! We’re so pleased to hear that you have had a pleasant experience. We’ll be sure to pass your feedback onto the team.... Read more
Thanks, Snooze.