Purchased a whole house of beds from Armadale store, this was the best decision ever. Great service and knowledge of products. They even delivered personally my bedding along with a bottle of red!
I highly recommend this store and the team. Many thanks to Blake, Oscar and ROSS and of course Russel who did all the heavy work!
Need a bed goto Snooze in Armadale you won’t be disappointed

Was shown a range of products that were available and that fit within price range. Easy to find a mattress with the help of David. The delivery was very quick, extremely happy with the service.

I was very impressed with the staff and product options available at Snooze Taylor’s Lakes. I was on the search for a QS mattress and storage bed frame.
I never understood the importance of selecting a mattress that would support me and give me the comfort I needed. The sales staff explained this very well and I love my new mattress. I wake up with no aches or pains like I did on my previous one!
The bedframe I selected is just as great. Because storage was such a big concern for me in my small room, the sales person helped me select one which suited and I haven’t compromised on style either.
5 out of 5 stars, would recommend any time!

I couldn't sleep on this mattress - and slept on the couch - because of the smell and it was hard. I feel that when you complain you are offered fobbing off responses - like it will get softer even though when I've bought a soft mattress before they start off soft - and it will wear in like a pair of shoes - which actually exacerbate your frustration instead of soothe it. And then you are told that only if the quality-control employee whose interests are alligned with the company decides the smell is too strong - they will give you another. There is no reassurance about rectification.

To start with the product suite at snooze do not differ vastly from other shops and franchises. The quality itself is of high standing. Everybody can buy stuff online, in the case of buying a mattress we are all different and that can be very subjective. That’s a Fact.
What was different in our case is the exceptional service we received from Carl. He took all the time, went through an assessment and he LISTENED. In the end we made a choice of having full Information, having something within our budget. We didn’t have the feeling of having been sold something, to the contrary we made a decision and bought 3 beds.Delivery was as expected and professional as well. Can only recommend Snooze Northland.

Whole experience & quality of their products are bad. Definitely will not go back and not recommend anyone to buy from them. Prices are not cheap. But the quality is awful. When something damaged after few months, they will tell us it's our fault to break it. I do not have any evident we don't but I don't think my son (50kg) is that heavy to break the support of the bed (stack of wood). Anyway, I don't bother to argue. Just my thought that they only want to protect themselves or the supplier but not the customer. They just say something like the customer damage that and they will say they never hear this happen.

Very disappointed with the lack of customer service.
Greeting people is just plain simple manners, and if I ask for help, I expect a least some assistance.
I was a very good Snooze customer but
not anymore.

I bought two king single beds from Snooze Narre Warren. Beautiful beds with base and headboards. Upon arrival - I discovered I was unable to figure out the brackets and assembly. I phoned the store and the actual owner offered to come and personally assemble them in 15 minutes - on a Saturday!!!!
Couldn’t be happier. The store has had extraordinary service from end to end and this extra mile the store manager has gone to ensure product satisfaction is extremely impressive.

We bought a bed and they said: "You will receive the next day or if we won't have it on stock, you will receive on 6th of January and you should wait for our call ". I didn't receive any call so I call them and they said: 'Because the supplier was on holiday you will receive your bed on 8th of January" then I call them today (14/01/2020) and they said "The mattress didn't reach yet so you will receive tomorrow". This is not a good services, with fake promises. They didn't even bother to call me and say to me that they got a delay with the order.

Called several times. They never returned my calls, kept referring me to other people and can't meet the promised date for delivery. Asked me to call the warehouse directly?! In such cases, they should allow free cancellation. But no. I just have to wait or pay 20-25% cancellation fee, which is at their discretion and they cannot confirm the sum either. Bad experience, I do not recommend! My first and last time. Will be advising my friends to stay away from snooze.

Easy going friendly staff. Have always found the staff to be friendly and knowledgeable about their products and services. Decision was made easily and quickly with delivery timing explained. Highly recommend them.

I was served by a lovely gentleman Richard at your maribrynong store recently and he was pleasant and very helpful as soon as I walked in. I was impressed by the body scanner & he guides me through it all the way and was informative and also gave me tips on how to keep my mattress in good condition. He also worked towards my budget and he assisted me with a home delivery wonderful service thank you from Mariana

The experience was great, no stress and no pressure would highly recommend and great range of matresses. The snooze profiler was definatly a great help to what we needed and had great customer service to

We had formally bought 2 bed frames and mattresses and several items from snooze and we thought we would buy another bed and mattress to match the other rooms. The young lady working there on cup day didn't show any initiative to cement what would have been a very easy sale. So we went next door to Bevmarks talked to someone who took the time to chat find out what we needed and come to a fair price and we bought on the spot. Shame for Snooze as the lady who worked there 2 years ago was great. The bed' s arrived now and we are going to get the matching set. From Bevmarks.

The owner of this shops is RUDE we did not expecting this a sales lady show us around there bed and we have two that we like but my daughter wanted to use bathroom so we bring her to bathroom and went back to ask what model or made it is the one we like and the owner RUDeLy said Im not going to give u model number to compare ?? With other store we are cheapest ?? We are all in shock and leave the store . Did not expect this at all from snooze.

Very easy to navigate store, assisted by friendly staff the whole way. Staff suggested associated rewards programs and saved us money and gained points. Very easy and quick process, couldn't be happier. Product due to be delivered and assembled in 7 weeks.

Snooze Fitzroy. Incredible decency dealing with a problem that could have been easily put back onto the customer. That customer was me. I am very grateful for their wonderful service.