Purchased a Madison mattress worth over $4000 and have had severe back issues ever since. I have now found out that it is definitely the mattress causing it. Snooze are unable to do anything about this and i have spoken to them. Do not buy a mattress here. Shop somewhere that has a money back or trial option!

WATCH OUT! Capt Snooze are worse than sleazy used car sales people. My ex made the mistake of paying a deposit and signing for a bed after a home show in Melbourne where they promote a half price sale. Sucked in. At half price they are still way over priced. After splitting with my ex she did not take delivery of the bed and lost the deposit. Even though I had not signed anything, I was subjected to threatening calls, warning me that if I did not pay for the bed they would sue me. I referred them to my solicitor and have not heard anything since. Not smart business. I warn everyone I know now. Interesting that Capt Snooze don't seem to have a facebook page or a google ad. It would be flooded with poor ratings.

Was served by David who was honest, knowledgeable and straight to the point, highly recommend this store! Only come here!

This is perfect and KDEE delivery team helped us position our furniture
The store was excellent and friendly Thanks for a great experience

Recently due to a flood had to replace all my bedding with so much stress involved I went straight to Snooze at Southwharf to enquire about a previous purchase, the Store Manager was nothing short of amazing. She looked our our records complete with all our purchase information and had the bed out to us the very next week. IT was incredible they showed empathy in our situation and provided us with exceptional Customer Service that I had not experience at any store previously and probably never will again. Their beds are by far the best quality so I would never ever shop anywhere else ! thank you South Wharf Snooze I hope everyone gets a taste from you what true service and quality is

Nathan was extremely helpful and friendly and his product knowledge made the process of choosing our new bed so easy.

Alex is absolutely knowledgeable and helpful. He patiently explained the difference between the products and helped us try and find the right mattress. The price negotiation was hassle-free and we were really happy with his offer (compare with what we got from HN and Domayne). We were impressed with Alex's service and would highly recommend it.

Went looking for 2 specific beds and found great service from the store staff.
With their 30% off deal - found exactly what I needed within the price range that I wanted too.
Can't ask for any more than that.

Kylie at the traralgon store was extremely helpful with selecting the right product for me, and very well informed on what was needed to make the most of my new pillow and bed. She tailored the experience around what I needed, and was friendly, professional and very knowledgeable about the products. She made the experience a delight!

We had a custom arrangement made up for us. Easy to order and staff were most helpful.
Product assembled by Snooze staff on delivery. Very courteous efficient and professional delivery staff.
We are very happy with our product and overall customer experience.

Overall Extremely happy . Highly recommended to everyone and family . Staff are friendly and very knowledgeable. Especially alex he is so patient and friendly

Yes all good, bought a mattress and was shocked at how much choice there is, snooze made it easy as pie

Service in the store was amazing, I would reccoment to all my friends and family! Extremely confident knowledge of all the products, why would you shop anywhere else?

Hi, couple of months a go I purchased mattress for myself and my daughter from Moorabbin store, Cheryl served looked after us, my sister also purchased her bed and mattress from Cheryl, she is very knowledgeable and we received exceptional customer service from her, very respectful lady and delivery was nice and easy, the whole process was perfect, my mum needs mattress too, I will definitely bring her to Cheryl, hopefully she will still be there, thanks a million Cheryl.

Thanks Meagan from Essendon dfo store highly recommended. I shop quite often and never found a consultant so helpful listening to my requirements with patience.. highly recommended store .. thank you Meagan.. can’t wait till I get my new bed and matress in my new apartment... very appreciated.. Susan Duran

I walked in yesterday looking for a mattress after having a terrible experience from another company. Nathan the manager was a absolute legend. I had all four kids with me and desperately needed to Walk out with a new mattress. Nathan was so so so helpful and so honest about what bed would help me for my back condition and he was so understand and patient when the kids made a ruckus! I walked out with a new mattress and happy a Larry! thank you so so much Nathan. Your a legend! I highly recommend this store and there service is impeccable!!

We spent some time with Lindsay at the Dandenong store and couldn’t be more impressed with the product range and terrific customer service. Thanks again for all your help and assistance! Really looking forward to our purchases.

Bought three beds from the Waurn Ponds store, service was exemplary. Had just been to another bedding store prior to Snooze where the staff were less than helpful. Decided not to buy there as a result of the lack of service and total disinterest.
The two men who delivered the beds to my home were also very helpful, rang prior to delivery and set up beds on arrival. Highly recommend the store.