We were very professionally helped in Snooze, and quickly discovered Benni is an expert in his field. We learned how to correctly choose a mattress for the first time in our lives, and how a mattress should be looked after & protected if you suffer from allergies, have had issues with dust mites, bed bugs etc.. We had all our doubts and questions answered. Previously, we'd only bought overseas or from IKEA. In addition, in that process of purchasing both a Madison Empire bed for ourselves and 2 mattresses for our guest room, (to cut a long stor...Read more

My wife and I went to the supposed Subject Matter expert in bedding at Snooze Taylors Lakes. We were after a bed that would suit me and my wife so tried their "MY Side" instore gimick. We were hoping that this would cater for both our needs. We were then directed to and sold a bed which did not differentiate between us and was a firm bed, my wife continually woke up in pain from the bed. She went back to the store to inform them of the problem in an attempt to exchange the Mattress to which she was told you need to let the mattress settle. ...Read more

My wife and I Bought a madison waldof from snooze taliors lakes. A large purchace for us as we are a young family with one income and were looking to who we thought were the kings of the industry. Well alarm bells should have gone off after the way they treated a elderly lady complaining of the heat off her matress like she was street trash. Anyway we were unshure weather we should buy the sealy or madison and the sales person swayed us toward the madison. Later finding out that its there internal brand and would make substantial mark up on the...Read more

After spending a considerable amount of time testing out mattresses at numerous stores, the salesperson at Snooze convinced us that the mattress we ultimately purchased from them would be the perfect mattress for us. We used their computerised Bed Match system and believed that there may be some reason to believe it's logic. We were shown a range of three recommended mattresses based on the computer result, and purchased the best and most expensive mattress which was a Madison mattress.
We have owned the mattress for nearly two years and I hav...Read more

I bought a king size bedroom suite from the taylors lakes store. Our salesperson was helpful and made us feel good about buying from the store. Once the bed was in my partner went to pick up our new furniture, he was by himself and the storeman at the store would not help him. They just dumped it outside and stood around chatting amongst themselves. I work in a similar environment and I know that the storeman cannot tie down anything for liability reasons but they can surely help! The bed was so heavy and my partner (who obviously had a knee in...Read more