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Reviewer Photos & Videos
Murray PearceGreater Melbourne (Outer), VIC
- Verified customer
Very happy with my Solar battery system
The install was completed within a couple of hours and the battery system was up and running.
The two installation techs were very good at explaining how the system worked and they took me through the configuration of the monitoring app once installation was complete.
The system was installed in may 2022 and it was obvious the 3KWH battery would not be cost effective.
I called the solar group in December 2022 and asked for an additional 3KWH battery to be installed.
The installation of the battery was organised and completed within one week.
I ...Read more
have configured the system to discharge from 6:00PM until 12:00Am. The 5.5KWh usable capacity I now have now covers normal power use most evenings. A really good feature of the SMILE3 is that it allows for grid charging of the battery. I took advantage of this during winter to charge the batteries during off peak if the following day was expected to be overcast or raining. I still paid for the power but at 50% of the peak rate so I still saved.
1 comment
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Barry DonnellySydney Surrounds, NSW
- Verified customer
five stars
the battery was aefficiently done without any disruption the installers were very well done.the site was cleaned with all debris being cleaned up i was happy with the word done.
1 comment
Customer S.Solar Service Group
Hi Barry, thank you for sharing your positive experience with us. We're pleased to hear you've had a great experience with our technicians. If there is anything else we can assist you with please call us on 1300 40 41 42.
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Julie JohnsonNorth Western Region, NSW
- Verified customer
Have not had any power from the grid since installation
process was quick the technicians were in and out in about 2.5hours. Batteries are fitted neat and tidy in a tamper proof box on my outside wall and I can see at a glance on my phone that i'm not drawing any power from the grid. FREE electricity!!
1 comment
Customer S.Solar Service Group
Hi Julie, thank you for sharing your positive feedback with us. If there is anything that you would like to see us improve on in the future please don't hesitate to get in contact with us and let us know.
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Joy S.Greater Melbourne (Outer), VIC
- Verified customer
Solar battery has changed our lives.
The battery installation was efficiently done without any disruption. The installers were very courteous and explained the process very well. The site was cleaned with all debris being removed. It was a pleasure to deal with Solar Service Group. The App is extremely detailed and allows us to organise the use of appliances at the optimum time. We only use power from the grid early morning, or overnight if we need to run the air conditioner. Although we use a lot of power hungry appliances, we still manage to feed some back to the grid on sunny days.
1 comment
Customer S.Solar Service Group
Hi Joy, thank you for taking the time to share your feedback with us. It's great to hear the installation went well and you're taking full advantage of the monitoring provided. If there is anything yo... Read more
u would like to see us improve on in the future please don't hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
Daniel L.Greater Melbourne (Outer), VIC
Felling ripped off - overpriced Hive battery with a terrible approach to getting a sale
As many have posted i received the "trial" letter in the mail expressing "wholesale pricing discount" fell for it hook line and sinker!! wish i had of gotten more advise or quotes prior to being pushed ahead with the sale. I should have seen the signs as i was going through the process, "i was put on hold to see if there was any room left for them to not put the call on hold and laugh with others in the room "you have been approved" this is where i should have stopped. Instead i have a $6,500 "battery" that barely lasts n hour with the measly ...Read more
2.9kwh of storage, after 2 months its barley saved $40. Really disappointing with this system, as i could have gotten double the capacity with LG or Tesla. Then there is also the additional cost for blackout protection?? and this can only support lighting so your fridge still has no power, so whats the point!! I would NOT recommend the Hive Battery or Solar service group....1 comment
Customer S.Solar Service Group
Hi Daniel, thank you for taking the time to provide your feedback. I'm sorry to hear that you feel you're not getting the most out of your battery. We have sent you a private message to acquire your c... Read more
ustomer details and investigate this immediately for you.Similar opinion? Write a review on ieatwords.com.au!
Craig SheddanGreater Melbourne (Outer), VIC
- Verified customer
Hive Storion-SMILE-B3 Solar Battery Installation
We had our Hive 2.9 kWh Storion-SMILE-B3 battery along with an additional slave 2.9 kWh battery installed by the Solar Service Group in Sept 2022. They were excellent to deal with and their installers were great in checking out my existing system and also installing the batteries. I could not fault them in any way. At the end of the installation they went through how the system worked and what to look out for including fault lights.
We are a two person rural acreage household with a 5kW solar system and now find that we are using around 1.5 - ...Read more
3 kwh of power from the grid a day which is generally early morning. Otherwise our power usage is covered by the solar system and batteries plus we are still feeding surplus power during the day back into the grid. I was pleased that we installed the additional slave battery after looking at our daily usage over a 12 month period. I agree that at the present the overall cost of purchase and installation is still high but we were happy to outlay the cost as it does add to the capital value of the property plus is a renewable power source. I would certainly recommend the Solar Service Group and the Hive Battery System but would qualify that you need to understand your power usage before making the decision to install a battery storage system.1 comment
Customer S.Solar Service Group
Hi Craig, thanks for taking the time to share your experience, it's great to read your positive experience with us. If there is anything that you would like to see us improve on in the future, please don't hesitate to contact us and let us know.
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Robyn CrockerGippsland, VIC
- Verified customer
The installation was seamless.
The installation process went smoothly. The initial date set for installation didn't happen but I was notified of the date change with plenty of time, and everything went according to plan.
1 comment
Customer S.Solar Service Group
Hi Robyn, thanks for sharing your experience with us. It's great to hear your installation went smoothly. If there is anything you would like to see us improve on in the future please do not hesitate to contact us and let us know.
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Review collected in partnership with Solar Service Group
- Verified customer
Hive Solar Battery - Purchase and Installation
We are very happy with Solar Service Group and did not experience any problems
from purchase to installation.All queries were answered in a friendly helpful manner.
The technician who did the installation was very professional and competent with a
good sense of humour.He explained the process of installing the battery to us and
did all of the necessary paperwork.We would recommend this technician to anyone.
We have also had follow up calls from Solar Service Group which indicates to us that
they are serious about their customers.
2 comments
Customer S.Solar Service Group
Hi Terence, thanks for taking the time to provide us with your feedback. It's great to hear you had a positive installation experience with your technician. If there is anything you would like to see ... Read more
us improve on in the future please do not hesitate to get in contact with us and let us know.Thank you.
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- Verified customer
Perfect for saving on electricity
I am so happy with the Battery Installation, the process went very well. The installation team was very informative and very professional. They left no mess to clean up and they were very pleasant. I am also very happy with the stages before the installation took place with the company advising me what was happening next. I would recommend this company to anyone.
1 comment
Customer S.Solar Service Group
Hi Ann, thanks for providing us with your feedback. We're happy to hear that you had a fantastic installation experience with your Technicians. If there's anything that you would like to see us improv... Read more
e on in the future, please do not hesitate to contact our team and let us know.Similar opinion? Write a review on ieatwords.com.au!
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Unlucky TriallerRichmond-Tweed, NSW
Deceptive Behaviour
Said it was a trial and would cease on a certain date, but still said the so called special was available to me after trial date had finished. Battery storage of 3kw was so small on investigation that its usefullness is limited - lasts less than an hour after solar panels cease operation. Found 13.5kw Telsa battery had better Options and was better value. Adding Extra 6kw to Hive System still doesn't achieve same amount of storage for same price - In fact its more expensive than Telsa with 4kw less storage. Thought about adding extra 6kw Hive battery but think selling Hive System at a loss then buying Telsa might be best approach.
1 comment
Customer S.Solar Service Group
Hi, thanks for taking the time to provide us with your feedback and thoughts. We apologise that you feel your battery has not been performing as expected. We have sent you a private message to ascert... Read more
ain your customer details so that we may investigate this immediately for you. In the meantime, please don't hesitate to email us at hello(at)solarservicegroup.com.au or call us on 1300 40 41 42 and we would be happy to discuss your systems performance further with you.Similar opinion? Write a review on ieatwords.com.au!
Barrie WalderWestern District, VIC
- Verified customer
Solar Battery installation
I could not be happier with the recent installation of a solar battery to compliment my existing solar panel system. The installer arrived at the designated day and time that I was advised, the two tradesmen that knocked on my door were well presented, friendly and eager to get on with the job. The installation took approximately the time they said it would take, and they talked me through the new battery and its features, including the method to install the app on to my mobile phone. What was most impressive was that two days after the complet...Read more
ion of the installation, my solar inverter failed. The installers of the battery returned to my property after work hours upon return from other battery installations in a nearby town to check if there was anything they could do to assist me to get the system working again even though they advised me the installation of the battery is totally separate to the solar inverter. I also heard from one of the business owners of the installers as a follow up, and he gave me great advice as to how to get my system going again. As I stated earlier, I couldn't have been more impressed with the installers of the battery and I thank them for all they have done.1 comment
Customer S.Solar Service Group
Hi Barrie, thanks for taking the time to provide us with feedback from your experience, it's great to see such positive feedback. If there is anything that you would like to see us improve on in the f... Read more
uture, please don't hesitate to contact us and let us know.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Solar Service Group
Shirley M CaponMid North Coast, NSW
- Verified customer
Battery installation.
Excellent installation. Friendly and helpful guy, his name was Josh. Checked our existing solar and let us know it was working efficiently. Explained what to look for on the equipment he mounted on the wall.
1 comment
Stephanie A.Solar Service Group
Hi Shirley, thank you for sharing your experience. I'm so glad you were happy with your technician. If there's anything we can assist you with in the future, please give us a call on 1300 40 41 42.
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Roy CrottyMurrumbidgee Region, NSW
- Verified customer
Excellent service
From the beginning of the process to install my solar battery, I have been impressed by the quality of the service. The installation team were on time, friendly and efficient. Would recommend this company to others.
1 comment
Stephanie A.Solar Service Group
Hi Roy, thank you for sharing your experience. I'm so glad we were able to impress you with our service. If there's anything we can assist you with in the future, please give us a call on 1300 40 41 42.
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- Verified customer
Perfect install.
Very happy with service from start to finish. Was kept up to date with the ongoing procedure. Talking to staff on the phone and the installers was perfect. Very happy
1 comment
Stephanie A.Solar Service Group
Hi Trevor, thank you for sharing your feedback with us. We're so happy to hear you had a fantastic experience with the team. If there is anything else we can assist you with please call us on 1300 40 41 42.
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I paid for a top system and its not working. The company has Terrible after sales service and not fixing it
I reported issues with the batteries a few weeks ago. They sent technicians who made the problem worse. Several weeks later and theres been no attempt to fix the issues. Terrible after sales service
3 comments
Stephanie A.Solar Service Group
Hi David, I apologise for the level of care you have received as this is not up to our standards. Are you able to provide me with your order details so I can work on getting this rectified for you ASA... Read more
P? I'll send you a private message so we can talk there.Morning Stephine
My Hive Solar Battery no is AL4001019080122... Read more
My details are in the system. Please contact me for further information. Now would be perfect to be using our backup that we invested a over 20k as we are in a black out. Thank youStephanie A.Solar Service Group
Thank you for providing those details for me. We have flagged your case with the relevant team who will look into this now for you. Someone will be in contact as soon as possible to provide an update.
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Edward HaningtonMid North Coast, NSW
- 2 reviews
- Verified customer
Terrific
The installation of my solar battery was seamless and the company as very professional during the installation process, the installer was very efficient and in my opinion he went the " Extra Mile ". I did not have any issues with the company.
Neil
1 comment
Stephanie A.Solar Service Group
Hi Neil, we're pleased to hear you've had a great installation experience with your technician. If there is anything else we can assist you with please call us on 1300 40 41 42.
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ReviewedhonestlyMurray Region, NSW
- 14 reviews
- 3 likes
- Verified customer
Poor workmanship poor service and left feeling frustrated and alone.
Delayed install over the 8 weeks promised.
Install complete today but the workmanship and quality of the product highly dissapointing.
The technician gave us a 60 second information brief then left handing me a manual.
No instructions or information provided about setting up the app to remotely manage this huge investment.
Technician left his mess out on our driveway.
On inspection to try and get to know my new system I notice the bottom compartment is warped and doesn't sit flush with the unit.
Then I see a dent on the bottom which clearly...Read more
5 comments
Sent in photos and now I'm left a voicemail message to call back.
Did that yesterday and no return call back. Phone has been on. Tried to connect my system to the online monitoring service. No luck ... Read more
Customer S.Solar Service Group
Hi Shane,
I'm sorry to hear that you feel you've had a disappointing experience with us so far and sincerely apologise for your poor installation experience. I can see from looking at your file that ... Read more
Thanks for your responses and calls that I have been able to answer. Unfortunately I'm getting calls from you but unable to answer due to being at work. It's great your reaching out to me to resolve ... Read more
my issues but leaving on my voicemail your return number 1300 40 41 42 is pointless because when I call I get stuck waiting, not sure which department to select, and when I do get through I get told I will be called back???!! Very frustrating. I would like to talk to those that are calling me to resolve this so may I suggest sending me a direct number or contact me via email. ThanksSimilar opinion? Write a review on ieatwords.com.au!
Steve S.Greater Melbourne (Outer), VIC
- Verified customer
Very satisfied!
Installation was professional along as well as the sales team the installer kept me informed about what was going to happen, his knowledge of the product was excellent.
Without knowing what might happen in the future i'm very happy with everything.
1 comment
Stephanie A.Solar Service Group
Hi Steve, thank you for sharing your positive experience with us. We're pleased to hear you've had a great experience with our sales team and technician. If there is anything else we can assist you with please call us on 1300 40 41 42.
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- Verified customer
battery install
Communication from solar service group and technicians for the battery install was excellent, the work done was very professional, quick, tidy and explained how it all works. hey are a credit to themselves and to solar service group. A great job done by all. Highly recommend solar service group and products.
1 comment
Stephanie A.Solar Service Group
Hi Craig, thank you for sharing your positive experience with us. We're pleased to hear you've had a great experience with our technicians. If there is anything else we can assist you with please call us on 1300 40 41 42.
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Tony TaylorSydney, NSW
- 2 reviews
- Verified customer
Great Job!
Have had 18 solar panels for some years. Now had a solar battery installed by Solar Service Group. The workers who did the installation were neat, quick and thorough and cleaned up after the job. I am very happy with the work done and the workers were great guys. Congratulations!!
1 comment
Stephanie A.Solar Service Group
Hi Tony, thank you for sharing your positive experience. We're pleased to hear you've had a great experience with our technicians. If there is anything else we can assist you with please call us on 1300 40 41 42.
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Review collected in partnership with Solar Service Group
Questions & Answers
Stan B.asked
battery dimentions
Reviewedhonestlyasked
Why are you so pushy for payment and yet I am still awaiting installation? I've paid in full and for an extra battery, yet no contact made to arrange install. Been waiting 7 weeks now!!
2 answers
Got called n the day this was posted and was informed my installation will be December. Wow so much for the promise of installing within 8 weeks? By time install date planned arrives I will have been waiting 13 weeks!! Not a great start. Wishing I had not signed up now
Beware! have had Abysmal service and left with power outlets in 3 rooms in my house not working, solar panels not working and switchboard left with cover not screwed on. Will be getting a reliable company to rectify the shockingly incompetent work.
Maz26asked
Has anyone had their bill go to zero after installing a battery?
4 answers
You will always have the service to property charges. But it seems that the battery is providing most of the floating power required. I am thinking that if I switch on the oven I may be drawing partially from the grid.
Customer S.Solar Service Group
Hi Maz26, as Karl says you will have supply or property charges from your electricity retailers, however we have been able to see our customers charge their solar battery during the day and still cover daytime electricity usage with their solar. Then cover their night time electricity usage with the electricity stored in their battery.
No. After technicians came to rectify a problem I was left with power outlets in 3 rooms in my house not working, solar panels not working and switchboard left with cover not screwed on. Will be getting a reliable company to rectify the shockingly incompetent work.
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Customer S.Solar Service Group
Hi Murray, thanks for taking the time to share your experience with us. It's great to hear that you're additional battery is helping you to make the most of your solar. If there is anything you would ... Read more
like to see us improve on in the future please don't hesitate to contact us and let us know.