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Reviews

4.2

357 reviews
5
(246)
4
(47)
3
(3)
2
(13)
1
(48)
  • Value for Money
    3.9 (141)
  • Product Quality
    4.2 (125)
  • Return Claim MadeYes (4) · No (150)
  • Customer Service
    4.1 (148)
  • Warranty Claim MadeYes (4) · No (149)
  • Purchase PriceA$6,723.69 (48)
  • Installation
    4.5 (118)
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Murray Pearce

Murray PearceGreater Melbourne (Outer), VIC

  • Verified customer

Very happy with my Solar battery system

published
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Barry Donnelly

Barry DonnellySydney Surrounds, NSW

  • Verified customer

five stars

published

the battery was aefficiently done without any disruption the installers were very well done.the site was cleaned with all debris being cleaned up i was happy with the word done.

1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Barry, thank you for sharing your positive experience with us. We're pleased to hear you've had a great experience with our technicians. If there is anything else we can assist you with please call us on 1300 40 41 42.

Review collected in partnership with Solar Service Group



Julie Johnson

Julie JohnsonNorth Western Region, NSW

  • Verified customer

Have not had any power from the grid since installation

published

process was quick the technicians were in and out in about 2.5hours. Batteries are fitted neat and tidy in a tamper proof box on my outside wall and I can see at a glance on my phone that i'm not drawing any power from the grid. FREE electricity!!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 24 panels
System Size3.5 KW
Purchase PriceA$8,000.00
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Julie, thank you for sharing your positive feedback with us. If there is anything that you would like to see us improve on in the future please don't hesitate to get in contact with us and let us know.

Review collected in partnership with Solar Service Group

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Joy S.

Joy S.Greater Melbourne (Outer), VIC

  • Verified customer

Solar battery has changed our lives.

published

The battery installation was efficiently done without any disruption. The installers were very courteous and explained the process very well. The site was cleaned with all debris being removed. It was a pleasure to deal with Solar Service Group. The App is extremely detailed and allows us to organise the use of appliances at the optimum time. We only use power from the grid early morning, or overnight if we need to run the air conditioner. Although we use a lot of power hungry appliances, we still manage to feed some back to the grid on sunny days.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased AlphaESS Storion - SMILE-B3
System Size2.87 KW
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1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Daniel L.

Daniel L.Greater Melbourne (Outer), VIC

Felling ripped off - overpriced Hive battery with a terrible approach to getting a sale

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Hive Battery
System Size2.9 KW
Purchase PriceA$6,500.00
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group
Craig Sheddan

Craig SheddanGreater Melbourne (Outer), VIC

  • Verified customer

Hive Storion-SMILE-B3 Solar Battery Installation

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Craig, thanks for taking the time to share your experience, it's great to read your positive experience with us. If there is anything that you would like to see us improve on in the future, please don't hesitate to contact us and let us know.

Review collected in partnership with Solar Service Group

Robyn Crocker

Robyn CrockerGippsland, VIC

  • Verified customer

The installation was seamless.

published

The installation process went smoothly. The initial date set for installation didn't happen but I was notified of the date change with plenty of time, and everything went according to plan.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased SSGWP-Hive-Battery
Purchase PriceA$6,125.50
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Robyn, thanks for sharing your experience with us. It's great to hear your installation went smoothly. If there is anything you would like to see us improve on in the future please do not hesitate to contact us and let us know.

Review collected in partnership with Solar Service Group

  • Verified customer

Hive Solar Battery - Purchase and Installation

published

We are very happy with Solar Service Group and did not experience any problems
from purchase to installation.All queries were answered in a friendly helpful manner.

The technician who did the installation was very professional and competent with a
good sense of humour.He explained the process of installing the battery to us and
did all of the necessary paperwork.We would recommend this technician to anyone.

We have also had follow up calls from Solar Service Group which indicates to us that
they are serious about their customers.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size4.8 KW
Purchase PriceA$6,700.00
See all answers
2 comments
Solar Service Group
Customer S.Solar Service Group
Terence Bramich
Terence Bramich

Thank you.

Review collected in partnership with Solar Service Group

  • Verified customer

Perfect for saving on electricity

published

I am so happy with the Battery Installation, the process went very well. The installation team was very informative and very professional. They left no mess to clean up and they were very pleasant. I am also very happy with the stages before the installation took place with the company advising me what was happening next. I would recommend this company to anyone.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

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Unlucky Trialler

Unlucky TriallerRichmond-Tweed, NSW

Deceptive Behaviour

published

Said it was a trial and would cease on a certain date, but still said the so called special was available to me after trial date had finished. Battery storage of 3kw was so small on investigation that its usefullness is limited - lasts less than an hour after solar panels cease operation. Found 13.5kw Telsa battery had better Options and was better value. Adding Extra 6kw to Hive System still doesn't achieve same amount of storage for same price - In fact its more expensive than Telsa with 4kw less storage. Thought about adding extra 6kw Hive battery but think selling Hive System at a loss then buying Telsa might be best approach.

Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Service Group
Customer S.Solar Service Group
Barrie Walder

Barrie WalderWestern District, VIC

  • Verified customer

Solar Battery installation

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased N/A
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Shirley M Capon

Shirley M CaponMid North Coast, NSW

  • Verified customer

Battery installation.

published

Excellent installation. Friendly and helpful guy, his name was Josh. Checked our existing solar and let us know it was working efficiently. Explained what to look for on the equipment he mounted on the wall.

Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Stephanie A.Solar Service Group

Hi Shirley, thank you for sharing your experience. I'm so glad you were happy with your technician. If there's anything we can assist you with in the future, please give us a call on 1300 40 41 42.

Review collected in partnership with Solar Service Group

Roy Crotty

Roy CrottyMurrumbidgee Region, NSW

  • Verified customer

Excellent service

published

From the beginning of the process to install my solar battery, I have been impressed by the quality of the service. The installation team were on time, friendly and efficient. Would recommend this company to others.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Stephanie A.Solar Service Group

Hi Roy, thank you for sharing your experience. I'm so glad we were able to impress you with our service. If there's anything we can assist you with in the future, please give us a call on 1300 40 41 42.

Review collected in partnership with Solar Service Group

  • Verified customer

Perfect install.

published

Very happy with service from start to finish. Was kept up to date with the ongoing procedure. Talking to staff on the phone and the installers was perfect. Very happy

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Stephanie A.Solar Service Group

Hi Trevor, thank you for sharing your feedback with us. We're so happy to hear you had a fantastic experience with the team. If there is anything else we can assist you with please call us on 1300 40 41 42.

Review collected in partnership with Solar Service Group

I paid for a top system and its not working. The company has Terrible after sales service and not fixing it

published

I reported issues with the batteries a few weeks ago. They sent technicians who made the problem worse. Several weeks later and theres been no attempt to fix the issues. Terrible after sales service

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Hive
Purchase PriceA$20,000.00
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3 comments
Solar Service Group
Stephanie A.Solar Service Group
David T.
David T.
Solar Service Group
Stephanie A.Solar Service Group

Thank you for providing those details for me. We have flagged your case with the relevant team who will look into this now for you. Someone will be in contact as soon as possible to provide an update.

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Edward Hanington

Edward HaningtonMid North Coast, NSW

  • 2 reviews
  • Verified customer

Terrific

published

The installation of my solar battery was seamless and the company as very professional during the installation process, the installer was very efficient and in my opinion he went the " Extra Mile ". I did not have any issues with the company.

Neil

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Stephanie A.Solar Service Group

Hi Neil, we're pleased to hear you've had a great installation experience with your technician. If there is anything else we can assist you with please call us on 1300 40 41 42.

Review collected in partnership with Solar Service Group

Reviewedhonestly

ReviewedhonestlyMurray Region, NSW

  • 14 reviews
  • 3 likes
  • Verified customer

Poor workmanship poor service and left feeling frustrated and alone.

published
  • +2
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$8,000.00
See all answers
5 comments
Reviewedhonestly
Reviewedhonestly
Solar Service Group
Customer S.Solar Service Group
Reviewedhonestly
Reviewedhonestly
Steve S.

Steve S.Greater Melbourne (Outer), VIC

  • Verified customer

Very satisfied!

published

Installation was professional along as well as the sales team the installer kept me informed about what was going to happen, his knowledge of the product was excellent.
Without knowing what might happen in the future i'm very happy with everything.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased HIVE 2.9 KWH BATTERY (STORION-SMILEB3)
System Size3 KW
Purchase PriceA$6,200.00
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1 comment
Solar Service Group
Stephanie A.Solar Service Group

Hi Steve, thank you for sharing your positive experience with us. We're pleased to hear you've had a great experience with our sales team and technician. If there is anything else we can assist you with please call us on 1300 40 41 42.

Review collected in partnership with Solar Service Group

  • Verified customer

battery install

published

Communication from solar service group and technicians for the battery install was excellent, the work done was very professional, quick, tidy and explained how it all works. hey are a credit to themselves and to solar service group. A great job done by all. Highly recommend solar service group and products.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Stephanie A.Solar Service Group

Hi Craig, thank you for sharing your positive experience with us. We're pleased to hear you've had a great experience with our technicians. If there is anything else we can assist you with please call us on 1300 40 41 42.

Review collected in partnership with Solar Service Group

Tony Taylor

Tony TaylorSydney, NSW

  • 2 reviews
  • Verified customer

Great Job!

published

Have had 18 solar panels for some years. Now had a solar battery installed by Solar Service Group. The workers who did the installation were neat, quick and thorough and cleaned up after the job. I am very happy with the work done and the workers were great guys. Congratulations!!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Stephanie A.Solar Service Group

Hi Tony, thank you for sharing your positive experience. We're pleased to hear you've had a great experience with our technicians. If there is anything else we can assist you with please call us on 1300 40 41 42.

Review collected in partnership with Solar Service Group

Page 2 of 18
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Questions & Answers

Stan B.

Stan B.asked

battery dimentions

1 answer
Ken Rowley
Ken Rowley

650mm high x 620mm wide x 235mm deep

Reviewedhonestly

Reviewedhonestlyasked

Why are you so pushy for payment and yet I am still awaiting installation? I've paid in full and for an extra battery, yet no contact made to arrange install. Been waiting 7 weeks now!!

2 answers
Reviewedhonestly
Reviewedhonestly

Got called n the day this was posted and was informed my installation will be December. Wow so much for the promise of installing within 8 weeks? By time install date planned arrives I will have been waiting 13 weeks!! Not a great start. Wishing I had not signed up now

Robbi04
Robbi04

Beware! have had Abysmal service and left with power outlets in 3 rooms in my house not working, solar panels not working and switchboard left with cover not screwed on. Will be getting a reliable company to rectify the shockingly incompetent work.

Maz26

Maz26asked

Has anyone had their bill go to zero after installing a battery?

4 answers
Karl S.
Karl S.

You will always have the service to property charges. But it seems that the battery is providing most of the floating power required. I am thinking that if I switch on the oven I may be drawing partially from the grid.

Solar Service Group
Customer S.Solar Service Group

Hi Maz26, as Karl says you will have supply or property charges from your electricity retailers, however we have been able to see our customers charge their solar battery during the day and still cover daytime electricity usage with their solar. Then cover their night time electricity usage with the electricity stored in their battery.

Robbi04
Robbi04

No. After technicians came to rectify a problem I was left with power outlets in 3 rooms in my house not working, solar panels not working and switchboard left with cover not screwed on. Will be getting a reliable company to rectify the shockingly incompetent work.

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