My Sony Bravia TV stopped working after 4 years. I took it to a Sony Service Centre, cost me $160 to be told the panel was dead and would cost $700 to fix. The TV cost $900, so not worth fixing. Australian Consumer Law suggests that a TV should last for five years at least. Sony would not fix the TV, however offered me a discount against a new one. I foolishly accepted their offer. They debited my credit card right away and then nothing ..... despite emails to their customer service tea, nothing! Over a week has gone and they still have not even processed my order, nothing shipped, no invoice, nothing! No wonder they only have 1 star rating here!

I bought two X9000E TV's, 65" and 75". Both units have issues out of the box. One of which was completely dead on arrival. It has now been almost a month and a half and Sony still hasn't rectified the issue. After many phone calls as well as sending them a letter of demand, which hasn't been answered, I have now taken the matter to Fair trading. My advice for whoever is reading, if you're thinking of buying a Sony product, think again. Once they take your money, they don't care at all anymore.

Do not buy from this store it is not in Australia, they take your money then tell you they have cancelled your order, then keep your money for 5 to 10:days. Go with another brand that has a store on line or not in Australia

I purchased a Sony 55" TV mid November. The same day I decided to go for a 65" TV and asked them to cancel the order. They canceled and the next day they apologized for shipment of the canceled order by mistake and asked me to refuse it. I refused the delivery but StarTrack was not able to deliver te item to the sender address. Ever since the item is stuck in their depot and now technically I am paying interest for a canceled order. Worst company ever!

I purchased a Sony 70" W850B Full HD 3D LED LCD Smart TV.

It lasted four years.

I won't be buying a Sony product ever again.

There is no way to get your purchases delivered unless you spend a whole day on the phone... seems unreal nowadays. They send you an email to schedule a redelivery with a link that does not work, not to mention that there are not references to redelivery in sony's site or DHL.

Once you get on the phone, be ready to get the most cold and

I needed a replacement battery for my little SONY Cybershot and, when visiting a large Sydney camera shop, I was told "SONY do not make my wanted battery any more and best get a new camera". On Friday, 23/11/2018, I found your Parramatta Westfield shop and was greatly impressed by one Dennis Newsome on the sales desk. I brought a new battery and was given some sound advice regarding my future needs for macro photography.
First rate face-to-face service.
Ian.

Recently my Sony Android tv has frozen and refuses to boot. I have tried all the Sony fixes of their web site of soft reset and hard reset all to no avail.
Sony has an on line support service that allows a customer to send in an email inquiry. I filled out the online form and mailed it in twice with no response at all from Sony over the period of a week.
Sony also have Live Chat on their web site that they say is available 7 days a week from 9 am to 5 pm. When I try and use Live Chat at 10:18 am on a Saturday I get the response " your chat request has been canceled because no agents are available. Live Chat does not work at all.
Terrible service from Sony and they need to do better

Made an order last week for a new playstation. When I pressed purchase the paypal payment was sent through however their website said "your order could not be processed there has been a technical error". Spent the next 4 days trying to resolve the issue and have my order refunded or reprocessed. Their call centre mucked me around promising to return my calls when the issue was rectified. had to call them each time to chase up and they hadn't bothered contacting me. literally every person i spoke to said something different which leave me to believe they were just guessing half the time and no idea what was going on and couldn't do anything. really terrible experience with sony, hope it doesn't reflect in their products

Very bad experience, i called 3 times they answered different people in the end all hang up to me. I gave 1 star but i feel its a lot. That's why you have 1,1 star in your reviews.

Contacted the live chat support team today. Explained my bravia tv wont turn on after a blackout. I was asked when and where I bought it and how old the tv was plus my postcode. I got given a phone number to ring up a service retailer. As soon as I said thank you( thanks for not helping me much) the person couldnt say bye and close the chat window sooner!! Guess my local electronics store would probably give more insight to it.

I had an issue with my car stereo. I tried phoning the customer support line. Gave up waiting in the queue. Then I tried chat but kept on getting disconnected as no chat agents were available for over 2 hours and you cant just resubmit, you have to type the entire story each time. Finally get through on the phone, the offshore doesn't understand the issue but is sure a software upgrade will solve it, but then declares there is no upgrade for my model. Was given another number to call but got a generic voicemail and still waiting for a reply.

bravia 43 inch 700E ultra smart tv excellent picture lovely sound . remote problem fixed in 10 days by SSS TECH SOLUTIONS .

MR. MARINO THE TECHNITIAN WAS MOST HELPFULL !! sony tv-s and sony service are unbeatable !!!!B

I am extremely disappointed in Sony. They have the reputation of having "fantastic" TVs etc, but ours has had problems from the start, and when asking for help over the phone, you essentially get rejected and your case is "closed" with no investigation even being done.
Not good enough!!

Ultra high definition tv that gives me countless problems and no response from sony I’m not happy and will not purchase another Sony product.

I bought a Sony Bravia TV 55inch,bought it last Nov 2014,unfortunately My 3 year warranty ran out,but you would expect it last at least 5 Years,I have an HD TV which is Samsung and its 10 years old and still working.anyway I went to the store where I bought it and complain about because I’ve emailed Sony the Moment the TV stop working/not turning on and no reply for a month or so.Now I’ve just spoken to a call centre agent and advise me to BUY a NEW one and that he’ll give me 25% discount! REALLY?!
NO Thanks,no more SONY in my house!!!