My Sony TV as arrived give us hard time and start to show some sign of the crack around the R side I try to convince Sony costumer service to help me but they completely ignored my request and no sympathy and they put on hold while I explained to them on and on... not happy with Sony companies which declined to help and repair ... it’s not even one month of purchase and my money all wasted with this company and customer service awful... I recommend not to purchase any Sony items at all...

Bought a Sony 49inch UHD television 2 years ago. Fantastic picture, but, a month ago, the tv started to have purple areas on the top of the screen. I sent pictures of these to Sony Australia and they said it was too expensive to have repaired and offered me a 25% discount on a new television. I expected the tv to last longer than 2 years. Once a very trusted brand, but now I would think twice about buying any Sony product.

Have been to the Sony Store Kiosk (Parramatta Westfields) on several occasions, yesterday's visit once again was very positive, easily matched a competitor price without any trouble, service was great, in/out in minutes. thank you once again.

So my Sony Smart TV is only about 8months old and good so far.
I am disappointed in the that Sony are not opting to keep up with other major competitors and updating some previous models to include Apple Airplay. 2022 TV’s will have it like other major brands but the other brands like LG & Samsung are updating software to some previous models from last year and in some cases even further back. Knowing this the next TV I buy I would more likely than not purchase another brand due to the care they show people who have purchased just out of the time frames for updates

Bought Sony Tv 2 years ago and it has stopped working. They took a week to tell me that i will have to pay for the repair. I thought Sony was a good brand and this Tv which purchased in $1600 would last sometime. At the end they say we can give you 25% discount if you want to buy another sony tv. NEVER buying a sony product ever again.

We purchased a Sony 55" TV about 2 years ago from Best Buy. A big mistake not taking out the warranty. In less than one year the software needed to be replaced. Covered by warranty. Now in less than two years TV is not working at all, possibly the motherboard. After reaching out to the head of Sony they do not stand by their products and we are just out of luck. I will personally never buy a Sony product again and hope everyone will do their homework before purchasing a Sony product. Their products are obviously not quality. With so much competition out there you would think they care about their customers. No customer service.

I had a Sony TV for over two years now and it stopped working. It’s started to blink red light six times and it would not stop I tried calling Sony & JB-HI-FI and they said that they cannot do anything about it. I’m very disappointed I thought my Sony tv 65 inch would last forever and on top of that the costumer service was terrible . I’m NOT satisfied at all and it sucks because my Sony tv was expensive I’m never going to buy Sony ever again!!

I bought a headset from Sony in July 2018
The product should last at least 2 years...
it stoppped working after 9 months
I contacted sony.. because i bought it from Duty free Duabi (even though they are a legtimiate reseller) they denied me and said i need to contact duty free Dubai!

DO NOT BUY SONY!

IT is matter of time before they close shop!

Camera had a fault, sent off to authorized repair place - they misdiagnosed twice and couldn’t replicate my fault even though I sent them details 4 times on how to replicate it. Sony and repairer agree to replace my camera, still haven’t heard anything despite nearly daily emails now. Absolutely disgraceful for a company like this to have such poor after sales service.

Purchased Sony headphones June 2018.
Mainly because I held Sony as a good brand. Although it was hard to link with apple Bluetooth devices. Good sound for the price. But did not last just a week after the warranty end it failed to work. Retailer to me bad luck. Ended up a loss of $100

Hi i m from india pls remove krishna from kapil sharma show he is doing too much over riyact pls remove him show is going very bour be coz of

I used to be a big fan of Sony products - had three TV's, computer and headphones before and all was good. That's why I decided to choose Sony again to get a new TV. Got my new BRAVIA KD-65X8500F from JB-HiFi on March, 9 2022 and it stopped working properly after just 19 hours of use. What happened with picture quality is clearly visible on photos. Contacted Sony Customer Service and was offered a repair, waiting for it to be arranged. Although having my TV to be repaired is not something appealing and I would prefer to exchange it for a new unit. Nevertheless, the trust to Sony brand is already lost and now it's not associated with quality for me anymore.

My 2 month old 55” tv wouldn’t turn on so Customer Support emailed me instructions to check if the remote was faulty. It appears so. Have been waiting over a week now for a replacement despite being told it would arrive in 2 business days. Have now received an email with a StarTrack tracking code which does not work. Rang Customer Service again and got no joy whatsoever. I will never buy another Sony product ever again. I understand that things sometimes go wrong, but the follow-up service is appalling.

My Bravia Tv is less than 3 years old and stopped working. Paid $1800 for a 65 inch. More than 1 month later I am still waiting for the technician to come out and fix the problem.
They have ordered parts without coming out and checking the TV first so must be a problem they know about.
When I tried to make a complaint the offshore help centre was useless and I felt I was going around in circles.
Now I am stuck with no TV, unknown when it will get fixed, useless even calling help centre.
I would never buy another Sony TV again!!
My LG is still going strong after 10 years.

Brought a Sony 65 “tv for $1800 thinking Sony was a quality brand.
Watched it a few hours a day,after two and a bit years the main board blew up and then the panel.
To fix the panel was going to be $1400,Sony offered me a discount on a new tv that was going to save me $180 then if I were to walk in off the street to Harvey Norman and purchase one.
Don’t waste your money I purchased Samsung this time and I’m sure after reading reviews on the Samsung I should have it a lot longer then 2.5 years!

My 75” TV broke after less than 3 years of use. Sony did offer to repair it after a little fight, but the repair has now caused a new problem. Trying to get it repaired a second time, but they aren’t getting back to me. Really annoying, as Sony is supposed to be a quality brand, and I need to take time off work to be at home to meet a repairman. They make terrible TVs, and putting Android on them is a cause of the failures reported.
Sony customer support gave me a 40% discount voucher for use in their store, but that only gets me to JB Hi-Fi pricing. And I’d NEVER buy another Sony product again.