Between July 25th, 2018, until July 31st, 2018, Spas Direct encouraged reviewers to write either a positive or negative review regarding their services. Reviews published would receive a spare pool filter (valued at approximately $20). It is possible that the reviews below may have received this incentive. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Reviewer Photos & Videos
DeonPerth
good spa
bought the delux california would give this spa 5/5 but unfortunately it has 1 big down fall all shoulder jets are non adjustable even on low setting it is to much had to change out all shoulder jets through a different company as spa’s direct did not want to help. photo is after jets were replaced much better not spraying my walls now
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Great Entertainer
Very happy with our purchase, we use the spa most nights for both enjoyment and relaxation.
Such a great company to deal with and our local sales man was great .
Love it .
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Kim T.Perth, WA
Great service value for money
Quite often easy to clean great value very relaxing after a hard day at work, good for socialising with friends and family, good having a spa to use all year round.
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Carol DuffyPerth, WA
Best thing we’ve ever bought! Absolutely love it!
We’ve been in the spa pretty much every day since it was delivered, really easy maintenance, delivery was really quick and the spa is easy to use, the whole family love it, it’s great to use after a work out or a busy day
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Great value for money
We use our spa 3/4 times a week it’s great value for money and easy to keep warm and clean. Kids love it in the day we love it at night!
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Great customer experience
We have used our spa most days since purchasing. Our sales rep has been amazing any question we can contact them and had any questions answered within a hour. So far so good. Highly recommended!
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Steve H.Perth, WA
Lifesaver this Lockdown
Spas Direct offered excellent value for money, so much so that at first we were a little sceptical thinking 'what's wrong, why so cheap? We purchased a spa for delivery to coincide with the keys to our new build, delivery was timely and setup was simple. We did however have a small issue with the spa resetting and restarting itself regularly. The Spas Direct tech guys were helpful, ordered a replacement part for delivery and a tech to install. These things happen and was rectified without fuss. We have enjoyed a great spa ever since, and it has proved to be a lifesaver during the COVID lockdown period. Thanks guys.
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dianePerth, WA
Eventually got a spa
Enjoying using our spa at lest a couple of times a week and more on weekends
It has been easy to set up and just trying to get the chemical balance right in the beginning but have mastered this now, as it is different to our pool
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Ben_Walters
- 2 reviews
Bali deluxe spa absolutely awesome
We looked around a lot of places before purchasing our spa as we wanted the complete package the guys at spa direct Perth made that happen professional easy to deal with thru the whole process cheers
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Great spa at a great price
The spa is enjoyed by the whole family and us used regularly. Very easy to maintain and keep clean. Pricing was great. Such an enjoyable way to end a long day.
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LeishaizzyPerth
- 5 reviews
Exactly what we were hoping for
We try to get in at least once a week but was definitely more often in the school holidays. It's easy to maintain though I had to Google what the different filter and heater modes meant because I couldn't make heads or tails of this in the manual.
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LindsayWheatbelt, WA
Love our spa, so relaxing after a hard days work! The service provided has been great!
We use it 1-2 times per week in cooler months and 3-4 times per week during warmer months. Is so easy to maintain, just test the water with a test strip and add chemicals to suit.
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Sharlene P.Perth, WA
Amazing service and quality
We use it alot few times a week even if it's raining
So easy to maintain and keep clean ;)
Filters easy to clean and look after
Hardly clean the bottom either great product
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Tracey A.South West, WA
Just perfect
We love our spa, it gets used most weekends, so relaxing and just perfect to end a hard working week! So easy to maintain and definitely great value for money.
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TraceyPerth, WA
Awesome spa
We purchased the Molokai deluxe spa about 2 months ago and asked for delivery 3 weeks later.
Spa was delivered on time, in perfect condition and works great.
We use it all the time and so far have not had any issues.
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Leigh F.South West, WA
Spas Direct
I love my spa and it was a pleasure dealing with Muftah and his team. He arranged to deliver to Bunbury from Perth on my day off. The spa was great value and our family is very much enjoying the spa. I would highly recommend Spa direct as they offer a great product for a great price.
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DanPerth, WA
- 22 reviews
Great spa but wish I bought elsewhere
Was talked into a spa and did zippay. Then was told I would have to wait upto 16weeks for delivery, couldn’t pull out as zippay had already cleared.
Then waited and waited over 5weeks during the hottest time. Whole reason we bought it was for the peak summer.. cost a fortune for delivery..
called head office few times and explained and they said we will sort it. But never called back. Head office customer service is crap.
personally wouldn’t recommend spa direct.
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Shannon KennedyPerth, WA
- 7 reviews
- WA, Perth
- Verified customer
Extremely happy with Spas direct. Great experience before, during and after purchase.
I live in Perth, and have just recently bought a cascade swim spa. My honest experience with spas direct has been overwhelmingly positive. Muftah was our sales representative, and has looked after us throughout - both before, during and after care. We are not easy customers either as this is a big investment for us and our family, but we have no regrets at all in choosing spas direct. We went to many spa shops, and found that spas direct gave us the most bang for our buck, their spas are priced very well with flexible payment options like zip m...Read more
oney. Muftah was patient, honest and answered all of our questions (and we contacted him many times, even outside working hours, with a warm and friendly genuine tone. Ive had plenty of dealings with companies that forget you as soon as you pay the money, and spas direct has gone above and beyond for us. Our spa arrived within a couple of weeks, when we were expecting a couple of months. We picked up and had our spa delivered and electrically installed using our own companies and they were fine with this. We registered our spa into the spas direct website, and we had an issue that was on our end regarding 1 pump (which turned out to be a separate button on the spa that needed to be held down for 3 seconds to activate that was not mentioned on the manual) So we thought it didnt work, and went through the warranty process. They responded right away, and within a day we had Muftah, the spa technician and even the factory manager visit us and patiently answer all our questions and showed us the spa working perfectly. They were all warm, patient and friendly, I was so relieved and humbled by the lengths they have gone too for us.... I would like to personally thank them and all the staff at spas direct for the great experience and i highly recommend them. Choosing them on price and service quality has been a no-brainer. Cant wait to jump back in for a swim, our whole family love it!Similar opinion? Write a review on ieatwords.com.au!
Marty GodfreyPerth, WA
Best buy leading into a hot summer.
Love my spa. Either cooling down on a hot day or relaxing in the evening. So easy to maintain and Mufta has been great. Prompt delivery and walking me thru the set up. Awesome thanks Mufta and spa direct.
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Sean J.Perth, WA
What a great investment
We made the decision to invest in a hydro therapy spa from spa's direct. The service we recieved was second to none. Thank you to Muftah for his attention to detail and making it such.an easy and hassel free purchase. With little to no maintainence for the amount of use. We get to spend more time enjoying our spa.
Sean
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