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Reviews

4.4

248 reviews
5
(201)
4
(7)
3
(5)
2
(7)
1
(28)
  • Product Quality
    5.0 (70)
  • Return Claim MadeYes (1) · No (70)
  • Customer Service
    4.8 (68)
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Reviewer Photos & Videos

The Trampoline available

published

We just had our Medium Round Springfree built/installed. Love it!
We wanted a really good bouncing and safe Trampoline for our two children. We compared a number of the different branded Trampolines after a friend said, "I'm telling you, just go buy a Springfree", I wanted to check them all out and compare the prices, as I was a little apprehensive of the price, but WOW, my friend was totally right. There is no comparison. Everything is such good quality, it bounces fantastic, is safe and also in a smallish backyard like ours, it looks really good.
It may sound silly, but given the size, it does need to look good too.
Just buy one.



Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thank you so much for the fantastic review, we are so happy you love the quality of your Springfree! We know that you will continue to love it and make so many long lasting memories on it. Happy bouncing to you and your family, Springfree Team

Jonathan A.

Jonathan A.Sydney, NSW

  • Verified customer

We love our O92 Springfree Tramp!

published

Fantastic aftermarket care - if you need a spare part or to replace something the team are very friendly and helpful. We've had our Springfree 7 years and we are finally in need of a replacement mat. The service has been efficient and seamless.



Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

It is fantastic to hear you have had your Springfree for 7 years and is still going strong! Continue to make memories and enjoy getting outside and being active! Happy Bouncing, Springfree Team

The reviewer stated that an incentive was offered for this review

Reeree

ReereeMelbourne

Fantastic Staff. Excellent product. Jumbo Round.. best purchase ever!

published

The amazing staff were extremely accommodating. In-store AND on the phone after purchase. My 4 y/o loves her Springfree & it's proved very popular among the adults too. Money well spent.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationOakleigh
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1 comment
Springfree
Springfree T.Springfree

Thank-you for your excellent review and great star rating. We highly value feedback from our customers and love that you love Springfree! Happy bouncing, Springfree Trampoline

The reviewer stated that an incentive was offered for this review

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Mckazjay

MckazjaySouth East Queensland, QLD

  • Verified customer

Well loved Medium Oval

published

WE have had the medium oval for around 6 years and our kids love it. We have a narrow shaped yard with little space so this was the perfect choice. We have had to replace some springs and the net recently but the mat and frame are still like new. It was worth the investment just in how it has outlasted cheaper products and we are close to the beach too so well worth the investment in quality and safety.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSpringfree
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1 comment
Springfree
Springfree T.Springfree

It is fantastic to hear you have had your Springfree for 6 years and is still going strong! Continue to make memories and enjoy getting outside and being active! Happy Bouncing, Springfree Team

The reviewer stated that an incentive was offered for this review

Great experience

published

Smooth process, highly regarded team professional, everything was done perfectly, can not describe how my kids are enjoy Springfree trampoline....great work guys above a beyond rating.. keep it up Saed.

Return Claim MadeNo
Store LocationQld
1 comment
Springfree
Springfree T.Springfree

Thank you for your excellent review Saed and for sharing your experience! We strive to deliver a premium experience and we highly value such positive feedback from our customers. Have a great day! Springfree Trampoline

White Ridge Farm

White Ridge FarmSouth East Queensland, QLD

  • 4 reviews

Bouncing good at the farm!

published

We have a Springfree trampoline at White Ridge Farm and it has proved so popular with the kids. We have the trampoline with the ball and hoop and the kids line up to have a go. It is sturdy and safe for the kids which is super important and it looks great! We look forward to many years of bouncing good fun at the farm.
Great job Springfree!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thanks so much for your awesome review and great feedback. Delivering an exceptional experience is important to us, so we love to hear such great feedback from our happy customers. Happy bouncing, and have a great day! Springfree Trampoline.

Taylor

TaylorSydney, NSW

  • 4 reviews

Has been brilliant so far

published

The trampoline has made a big difference to our lives. We use the backyard more, our son is so happy using it and we love using it too! Easy to order and we had assembly included so came home to a great new trampoline. Thank you

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thanks for the awesome feedback! We strive to deliver the best experience possible and love hearing positive feedback from our happy customers. Happy jumping, Springfree Trampoline.

Vikki

VikkiGreater Melbourne (Metropolitan), VIC

We love our Springfree Trampoline and can't live without it!

published

We have had our Springfree Trampoline for many years now after going through a couple of previous trampolines of inferior quality. It has stood the test of time and our children can't live without it. They are out on the trampoline practicing tricks every day. Best investment!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOakleigh
See all answers
1 comment
Springfree
Springfree T.Springfree

Thank you for sharing your Springfree Love Vikki. We know you will continue to create so many more wonderful memories on your trampoline. Kind Regards, Springfree Team

Ty Watts

Ty WattsSouthwest, VIC

Great Service

published

Rang Monday Tramp is in On Thurs ! Great Young Fella Installed
Very Very Good Company . The Only Thing I didnt Like Was That the description of this review had to have 30 Words LOL

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thanks for the awesome feedback! We strive to deliver the best experience possible and love hearing positive feedback. Happy jumping, Springfree Trampoline.

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Amanda

AmandaVictoria

  • 2 reviews

Great Service

published

We love our Springfree trampoline. We are relocating and needed it packed up straight away. The team from Springfree sorted this out for us and made it happen within the timeframe required and with minimal fuss. Really happy.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationwarrigal road
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1 comment
Springfree
Springfree T.Springfree

Woohoo! Thanks for the 5-star ratings all round and your awesome comments and review! We strive to deliver an exceptional experience, and were happy to be able to get this arranged in time for you. Have a great day, and happy bouncing!

The reviewer stated that an incentive was offered for this review

Tionie

TionieMelbourne

  • 3 reviews
  • 4 likes
  • Verified customer

Love it!

published

We have limited space but it just fits the medium oval trampoline and our 2 kids, 3 and 1.5yr old love it. We also purchased the sunshade, to stop neighbouring leaves falling in and it will be great coverage once summer comes. Highly recommend to get the kids moving in the backyard if you have a small area.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thanks for the great Star Rating Tionie. Continue getting outside and being active! Happy Bouncing to you and your family. Kind Regards, Springfree Team

Kelly

KellySouth East Queensland, QLD

Outstanding!

published

We have had a trampoline for several years and it sure has had a work out. It was time for a new net, I made an online inquiry on a Sunday, received a phone call the same day. Paid for new net to be delivered, it arrived ahead of time with a phone call and email to confirm. Outstanding service. The new net is up - outstanding quality and online tutorial was very helpful! Its nice to know customer service still exists.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
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1 comment
Springfree
Springfree T.Springfree

The reviewer stated that an incentive was offered for this review

Mateo

MateoGreater Melbourne (Inner), VIC

Love the new trampoline.

published

A great offer, take away my old trampoline and set up new spring free trampoline for free. My husband is happy he did not need to dispose old trampoline, mums happy and kids love the new trampoline.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thanks for the great star rating! So happy to hear you were able to take advantage of our promotional offer and services! –Springfree Team

Warning to parents

published
Store LocationOakleigh
1 comment
Springfree
Springfree T.Springfree

Awesome, love it

published

Awesome, love it . Purchased the large oval years ago with plenty of room for afew kids.
Loved the add on hoop however broke in wind and was unhappy with customer service. Was up to us the pay for it to be sent to Brisbane to get fixed.
We are now replacing the net and customer service have been great to deal with. Love that we can book in to get someone to install it.. Very easy

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelb
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1 comment
Springfree
Springfree T.Springfree

Thank-you for your excellent review and feedback Louise! We strive to deliver a premium experience and we highly value all feedback from our customers. Happy jumping. Warm regards, Springfree Trampoline.

The reviewer stated that an incentive was offered for this review

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DomH

DomHGreater Melbourne (Metropolitan), VIC

Best Christmas present for the kids!

published

We bought the large oval spring free trampoline a year and a half ago now for the kids and they still use it nearly every day. They play so many different games on it and we love that it keeps them so entertained and active!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCheltenham
See all answers
1 comment
Springfree
Springfree T.Springfree

The reviewer stated that an incentive was offered for this review

Sonia

SoniaSydney, NSW

  • Verified customer

My son has made so many new friends thanks to Springfree Trampoline

published

Best decision ever. We purchased the large oval trampoline for our new house and decided to install it at the front of the house. Springfree staff was extremely helpful putting it together in no time and helping us to choose the right size and shape. Our son is a 6 year old only child that has made so many friends in our street thanks to the Springfree Trampoline. After 3 months still very popular and my son is so happy to have all this kids visiting all the time to jump and play with him. It felt a bit big for an only child when it was installed but we know we made the right decision as it has plenty of room and feels so safe for 4 or 5 small children to jump together at the same time.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

The reviewer stated that an incentive was offered for this review

NikkiH

NikkiHSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Springfree Large Oval Trampoline

published

Our 3 boys are very excited to be getting a Springfree trampoline for the holidays. Springfree staff were extremely helpful when choosing the right model. The at home measure up service was exactly the help we needed when choosing between the medium or large trampoline. Staff were very helpful and their turn around was fast. Having it installed was brilliant. Kids love it and I can’t wait to get them outside jumping everyday. Thank you!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunshine Coast
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1 comment
Springfree
Springfree T.Springfree

Thank-you for your excellent review and great star rating. We highly value feedback from our customers and love that you love Springfree! Happy bouncing, Springfree Trampoline

Annie

AnnieCurtin 2605, ACT

Excellent Trampoline

published

We decided to get the Springfree trampoline after lots of research online and through friend. We end up getting the medium round Springfree Trampoline and our daughter loves it. We are very happy with our purchase. The customer service was great! Would highly recommend it to other ppl.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSpringfree online
See all answers
1 comment
Springfree
Springfree T.Springfree

Thank-you for your excellent review Annie! We strive to deliver a premium experience and we highly value all feedback from our customers. Warm regards, Springfree Trampoline.

The reviewer stated that an incentive was offered for this review

Georgie

GeorgieGreater Melbourne (Inner), VIC

  • 4 reviews
  • 2 likes

We love this - our family uses it almost every day.

published

We have had our Springfree Trampoline for 8 years now and three children later it is the most popular thing in our house still!!! We love that it gets the kids outside and allows them to work of their energy in a safe way!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thanks for the great review, it is fantastic to hear you have had your Springfree for 8 years and is still going strong and your children are getting outside and active! Happy Bouncing, Springfree Team

Page 2 of 13
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Questions & Answers

gul s

gul sasked

Hi guys,

I have an existing trampoline I'm pretty sure it is 8ft but I need a new net and the jumping base and padding for the springs. Can you please help me.

Thanks Rose

1 answer
Springfree
Springfree T.Springfree

Hi Rose, if you have our brand of trampoline, we do have a range of Spare Parts available. Please call our Customer Care Team on 1800 586 772. Regards. The Springfree Team

Mon

Monasked

So, most people seem happy with the quality of the trampoline - safety and durability. But does it have a high rating on the bounce factor?

1 answer
Springfree
Springfree T.Springfree

Springfree trampolines provide a smoother bounce and they are gentler on your knees and joints. In 2012 consumer watchdog CHOICE reviewed 12 popular trampolines sold in Australia. Springfree Trampoline was the only model they recommended as safe and CHOICE also concluded that Springfree had the most comfortable bounce. The mat also provides a more responsive bounce and an impact absorbing soft edge. Have you seen the online videos of the awesome bounce and height that is achieved on a Springfree Trampoline?
http://www.youtube.com/watch?v=S60uJkptxVg&list=UUKWTMx9j3usUcl1AIYsO3ZA
Kind Regards,
Springfree Team

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