I can honestly say that this whole process has been somewhat painless with Sterling Homes as we are patient people (until now).
We are now 18 months into this and are waiting to hear from the supervisor to arrange our first inspection time - which feels like he is never going to call so I'll have to follow that up too. The time that this build has taken is a complete joke. Block was levelled out in June 2017, slab went down July, frame took 3 weeks and then sat there doing nothing for 3 weeks before roof went on, bricks took 4-5 weeks. The pa...Read more

Having been unable to find an established home in our preferred area, and after looking at other builder's displays (not being impressed with the standard of their finishes) we decided to buy a house and land package from Stirling. The consultant on site was extremely affable and knowledgeable, so we bit the bullet and decided to go ahead with them. All in all it hasn't been too bad an experience, Stirling have done a pretty good job, the only hold ups really have been due to inclement weather, (you obviously can't dig trenches when the groun...Read more

Our house hasn't finished yet but so far we are not off to a good start. We have been waiting three months just to get the house dug out and poured and keep getting told it is the weather when the weather hasn't been too bad. There was one week I left them alone because it was pouring with rain all week but other then that there has been lots of time to do it. There is a house next door that in the last two months had the slab poured and now frame is up so obviously weather is not the issue here. If I knew they would have been this slow I would...Read more

The idea of wanting to subdivide and build two homes became such a success and enjoyable process after walking into the display home at Parafield Gardens and meeting with Anthony Cristescu. Anthony was absolutely lovely to work with and went above and beyond our expectations to keep us informed throughout the entire process, answered many of our annoying little queries and assisted without hesitation to any variations required. He was on top of it all and we are enormously thankful for the effort he put in. He notified the site supervisor strai...Read more

From the moment we walked into Sterling Homes display village at Freeling and met Gary Pilbeam, to the date we took possession of our new home it was a smooth, fuss-free and well managed experience. Sterling, through their customer service support, and especially Gary Pilbeam could not do enough for us. Our queries were answered in a timely fashion and the workmanship and quality of the finished home is the best we have had, and we've owned a number of previous homes, two of which we built from scratch. We made a large number of variations to t...Read more

I paid my deposit 10/9/15. The rep told me it was a year process. I signed my papers November 2015. He again told me it was a year process - "you'll be in your own home by this time next year!" I made my selections January 7th and 14th. It wasn't until an angry email from me in August - 7 months later - that the foundations began. I finally had a slab by 16/9/16.... over a year since deposit. There have been huge lulls in progress, I've not been permitted direct access to the site supervisor, and my last few emails took 9 days to respond to. Mo...Read more

I have recently moved into the second home my wife and I have built with Sterling Homes. Our first experience was very positive and the second time around was just as good, if not better.

The sales consultant was attentive to our requests and family needs and was only too happy to accommodate changes or offer suggestions etc. The office staff, particularly during selections, were very helpful in answering our queries. They seemed quite knowledgeable and did not hesitate to offer ideas of what colours went well with the other features we had...Read more

We are 18 week into our build and OMG. What a nightmare. Our sales rep has been awesome. Everything else has been terrible. We did our final contract signing on the 30th March 2015, on the 1st April we got a phone call telling us that they forgot us to get us to sign a variation, when we ask for what they informed us that the footing had gone up $15,000 because we were in a flood zone. $9,000 to bring in 554 tonnes of fill then $4000 to remove the excess soil from the trenches. We question all of this we got the soil ourselves and were told tha...Read more

after the final signing which the site manager who promised to comeback eg. no manhole cover, paints not properly removed, lights switch no t working, took 2 mos to do it. then noticed that the hotwater system is too small for a 4 bedroom house which sterling home should advice the consumer or us that since we got 4 bedroom house i shld have a bigger hot water system....they dnt care.........now after 5 yrs ( hard to save money) im doing my rain water tank, its in the plan, and it is stated that " Provision for rainwater plumbed main WC", but...Read more

I will soon be building with Sterling Homes so will post regular progress updates. The process is taking so long, plans finalised in January but still lodged with Council. The standard included items are of fairly standard nature so you are basically forced to upgrade. I have spent nearly $30,000 worth of upgrades. I have had variation after variation as the detail continues to not be itemized correctly - even though this was discussed at my selections appointment. Communication is poor, emails are skim read and answered in a short sentence. I ...Read more

We are building our dream home and Sterling convinced us they could do it, deep into the project it is very obvious that they can't!
We are having to have brick work ripped down, ceilings pulled down and replaced, doors replaced, roofs ripped off etc, their quality is more like a backyard operation, no quality control or pride in their building work.
We are having to do inspections daily to keep tabs on the quality and to make sure they actually build the house to the specs that we are paying for, do not use them, they should not be in the ...Read more

I went to the Lightsview office to discuss about a house and land package which was advertised. It was indicated to me that the block that I was after was sold but that there were two more blocks available (Subdivision of large block).

When I told them that I liked the house advertised, I was told that it won't fit the blocks that are still available. When I brought home the dimensions of all of the blocks of land, I noticed that none of the houses even physically fitted into the land available. Ex: house width 12.5m but land width only 11m...Read more

Sales staff were fantastic. Very patient and flexible with ideas and changes.

Site supervisor was absolutely shocking. Didn't speak in laymans terms, appears to lack any attention for detail whatsoever and never made us feel comfortable about any part of the process. Some of the tradies Sterling use are by far the rudest and incompetent people I have ever met. Doing shoddy jobs and hoping the client wont notice seemed to be a regular occurrence with some particular tradies.

The lack of communication from head office is astounding. How har...Read more

Had a very good designer [name removed] and building manager [name removed] who were very patient and understood our needs. We got a top quality home with all the bells and whistles including stone bench tops, 3 meter ceilings, square set cornice, solid internal doors, custom kitchen etc, etc..
Great communication with everyone including receptionist.
Had to re-do wall in one of the bathrooms due to two wall studs being warped. This should have been picked up by first fix carpenters or tilers or gyprockers and reported to building manager which...Read more

Salesman at Lightsview was fantatsic. The site supervisor was fantastic. That's where it stopped.

The Operations manager is obscenely and unapologetically uncaring, unsympathetic and very matter offact. The person who "manages" you after handover until you have been in the house 3 months is all about process, shows no interest or emotion and makes no attempt to personalise your situation, for example, you can get a rebate on the cost of your gas hot water system but 'the plumber has 6 months to provide all of the paperwork thast you will ne...Read more