Strata Title Management Group (STM) (page 2 of 10)

We have been very impressed with the efficient, friendly and knowledgeable service from STM since Lauren Tracey took over the management of our building. She thinks ahead, manages difficult people and situations expertly and is a pleasure to deal with.

Lauren Tracey has been a very diligent, efficient manager of our building's strata title affairs in recent times and it is always a pleasure working with her. It is a great help having an outcomes focused person working with the Committee and Lauren plays that role professionally and effectively. Thanks Lauren.

Cassandra Gallo is always professional and very helpful. Questions and emails are always answered quickly, and is always accessible on the phone and via email. Thank you for your service

As a member of the EC I have enjoyed a great working relationship with Lauren Tracey. Nothing has been too much trouble for Lauren to handle, with regards to the running of our building. My sincere thanks go to STM and their dedicated team

I have had the pleasure of Cassandra Gallo managing a small unit complex for 2 years now.
Cassandra has been attentive and understanding of our needs.
I would have no hesitation recommending Cassandra for future managements.

I am a member of the owners committee at a commercial office complex. Cassandra has been very easy to work with and is efficient in the running of the strata scheme. Best of all is that answers to questions and email responses are always very prompt.

STM have been our strata managers for the last 12 or so years. While some of the individual community managers have not been up to the task earlier on our current manager Cassandra Gallo has proved to be reliable, efficient and professional in her dealings with us. We feel we are guaranteed a successful outcome every time we contact her for assistance.

We have been working with Cassandra Gallo at our place and have found her to be very professional and conscientious. She has a good balance of moving things along but not being overly officious.

Cassandra our Strata Manager has been so easy to deal with. We are a small complex of only 3 townhouses and after meeting with Cassandra we were able to negotiate an agency agreement better tailored to suit our needs. Cassandra was very willing to assist us in any way she could. Very happy with the outcome.

The technician made the appointment with us on a Wednesday to call by on the Friday morning at 7.00 am.
He arrived bang on time and had all the tools he may need for the job. The inside TV point and socket were checked first and found to be OK, the external aerial was inspected. The issue was discovered and quickly rectified. Fantastic service and we had the TV back on in no time. Highly recommended and thanks again!

I am pleased with L.T.'s professionalism, courtesy, and direct and concise way of communicating. Keep up the good work LT and enjoy your Christmas break.
(and I had to add a number of unnecessary words to make it to 30 words as this user proforma wont allow me to submit a concise review less than 30 words.
There's a lesson here. Now it is 60.

We have had the pleasure of working with STM. We have always found their staff to be very professional and efficient. In particular, Tracy Nagel in their accounts division. Finance Manager Laser Plumbing Caringbah

I have been the chairman of our EC for the last 18 years and have dealt with a number of managers/assistants over these years. But being able to get assistance from Candy Guillon has made my job so much easier.
Well done all

Review- Paul Busuttil Treasurer

I am the current treasurer of a strata body corporation and I have known Candy Guillon- Senior Accountant at STM for over four years in my current role, and as Treasurer/Secretary in previous years.
During this period I have found Candy to be an astute, most efficient, obliging character in the execution of her duties and who portrays a friendly and willing disposition to assist beyond what is required, at all times.
I am delighted to be acquainted with Candy who has assisted me immeasurably during our association.

*****

I spoke to Abbey from Melbourne, about a strata matter Causing me concern. Abbey was empathetic, helpful, supportive yet professional, and got to the root of the matter successfully quickly and efficiently. Many thanks.

Hira Zaheer is the true professional manager. Friendly and astute, Hira has made the running of our 9 Units here in Lennox Head so much easier and practical since taking over. Thoroughly recommended for anyone looking for the comfort of knowing all aspects of Strata living will be supported and sustained.
Geoff @ Lennox

First impressions do matter. My experience with Gael as the first point of contact at the STM Tweed Heads branch was extremely positive. In this impersonal world it is wonderful to be greeted by a very personable person (courteous, cheerful and a willingness to assist) who displays great communication skills, promptly answers telephone and email enquiries all with a smile.

It has been a nightmare for me since a strata manager from the company became our strata agent. He raised our budget figure to almost triple of the previous year's. He took advantage of Sydney lockdown and placed an e-vote process instead of the owner's AGM 2021. He declared himself the chairperson of AGM and passed all the motions which were in favor of him even though only 30/139 owners (that is less than a quarter) knew about the vote and submitted their votes online. He can increase the strata levy to a level where our rental income could...

The service the Wollongong office has provided to our strata is of such poor quality that I want to leave them. They recently transferred our account from the Sutherland office to the Wollongong office with no consultation with us and no contact from the licensee. The Regional Manager and Licensee in Charge called [Name Removed] has provided such poor service to our strata involving a very difficult situation. Take heed, do not sign up with this company.

Our Experience with Sandra Ciccia and the STM team has been very professional at all times guiding us through some difficult matters with Strata knowledge, and continually working on our Strata Committee development.

Our company conducts strata reports with STM often.
We find working with Wade and the admin/reception team so simple and professional especially during the pandemic when things could not have been any easier for both the strata management and inspection company.
Congratulations on a great service.

Karla Shipman & her amazing team have been with us Doubleview Villas for quite a few years now. We have only good words to say for Karla & the team. They are all very approachable, professional & nothing is ever too hard for them to handle. I would recommend Karla & her team to anyone who wants a very hands on Body Corporate to look after their business. Jules & Alex Dowker - Caretakers Doubleview Villas Elanora Qld

Our Complex Doubleview Drive Villas has been with Strata Title Management for a few years and would like to compliment Karla Shipman for all her help and advice she has given us during the time I was on the Committee. Karla has great patients at explaining complex situations and helping us to solve several problems we have had in the past. I am hoping that Doubleview Drive Villas will remain with Strata Title Mnagement into 2022. Lesley Kazandjian

Karla Shipman & the team have always been approachable & professional in all dealings we have had over many years.
Assisted in any matter of concern giving sound suggestions to go forward .
Their attention to detail & support to our Complex has been of great benefit to all owners & our caretaking management team.
Their response to our requests have been handled without delay.

I recently had the pleasure to deal with Karla Shipman in management while making some changes remotely from New Zealand concerning our apartment in Tweed Heads.
The Co-vid travel restrictions made personally attending to the matters in Australia too prohibitive, Karla came to the rescue and made the arrangements for me in a most professional manner, nothing was a problem for her, the expertise and tact she displayed highlighted her management skills, one of the most rewarding interactions I have had when dealing with a person offshore!
I had ...