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Ramses II PharaoSouth East Queensland, QLD
- 9 reviews
Glass Lid Shattered to Pieces
I had the Sunbeam SecretChef HP5520 for some years now. On 13 April 2020 with no reason whatsoever the glass lid imploded and the lid shattered to pieces. When I tried to lift off by its handle, the shattered glass fell into my vegetable soup wrecking it entirely.
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Emma W.Greater Melbourne (Outer), VIC
Get's unsafely hot
I'm a little disappointed as I always read reviews before I purchase a product.
I bought this slow cooker in July last year. The first time I used it, I used it on high as I wasn't quite prepared and the food burnt (I assumed this might have been my fault as I left the onion of the recipe out as I don't like it) product had a bit of a burning plastic smell, but I assumed this was just because it was new.
However, tonight I have gone to use it again on high, and the "cool-touch handles" ARE BURNING HOT, the control panel IS BURNING HOT. This is ...Read more
Purchased in July 2021 at Myer for $59.00.
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A lie about capacity
I bought this a month ago on the basis it said it was a 5.5 litre cooker because I was replacing one I bought years ago that was also 5.5 litres. As soon as I unpacked it I could see this was a scam regarding the size. The pot has shrunk by at least 1.5 litres of actual cooking space. No wonder they can sell it cheaper because its real cooking capacity is only 4 litres. i measured it and that's that. So be warned. I hate lying on product capacity. This cooker holds 5.5 litres from base to brim but IT IS NOT A 5.5 LITRE CAPACITY COOKER
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Find out how Sunbeam SecretChef HP5520 compares to other Slow Cookers
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BadBlockAdelaide
- 7 reviews
- SecretChef HP5520
- Verified purchase
A bit hot, but works ok
The device gets hot, but I think that's how it is. I was advised that I'd better place it on a stove to protect the bench. The pot and lid can be washed in a dishwasher. Works fine. No switch off timer.
Purchased in June 2021 at Harvey Norman Retail Stores for $29.00.
1 comment
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Nat
- 2 reviews
Horrible product
This product is absolutely horrible! I was given this as a gift both times burnt my food on the low setting. Went back and got it replaced and this one does the same thing. Extremely hot to touch on the outside and cooked my food on the keep warm setting. This isn't okay. Defiantly returning for a refund. Will never get another sunbeam product again, way to dangerous. I should feel safe leaving my home with my slow cooker on however the smell that came off it when turned on and the fact the settings mean nothing. Lost my business.
Purchased in June 2021 at Big W for $59.00.
3 comments
Customer C.Sunbeam
Hi Nat,
Sorry to hear, normally a great product. Please call us on 1300 881 861 to see if we can assist or by all means return to store.
I have returned twice now and I had the same problem both times. I have gone to another brand thanks for the reply
Customer C.Sunbeam
Thanks for reviewing, we will take on board...
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Phillip AAU
- 3 reviews
Excellent value Sunbeam Slow Cooker
This is an excellent economical slow cooker. Simple suitable for a family of 5. The ceramic cooking dish looks great and washes easy. The Sunbeam is Great value, is simple to use, and retains sufficient juices to allow for great curries. Best test was a tradition Goat leg curry. Time for more slow cooked stews and curries
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mj88Western Australia
- 9 reviews
- 1 like
Love my analog slow cooker
I requested this for Christmas after my digital Sunbeam broke (after 13 months!!). I love this model, it’s cheaper and fuss free. It does mean you can’t set the timer to turn off or turn to warm but you can remedy that by using a wall plug with a timer. Overall a good product at a good price point. Love the ceramic bowl too, I kept the bowl from my digital model so now I have two. One for dinner and one for pudding afterwards!
1 comment
Customer C.Sunbeam
Thanks for the positive feedback mj88!
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justraceAU
- 2 reviews
Terrible, has wrecked my benchtop and chopping board
This is my second slow cooker, had the other one for years and never an issue (only died due to user error). Have used this one 3 times and it's wrecked my wooden benchtops - next time tried it on the chopping board and it's wrecked that as well. So dangerous - what a total waste of money - I'll be going back to Russell Hobs
1 comment
Customer C.Sunbeam
HI justrace,
So sorry to hear this has happened. Please give us a call on 1300 881 861 so we can discuss this with you.
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AinsleyBrisbane
- 3 reviews
- 2 likes
Perfect cooking temperature, food comes out brilliant every time!
I bought this as a replacement for my Target branded slow cooker, which would consistently burn and overcook my food. So I made this purchase and I've had nothing but tasty and delightful results. It's so simple to just whip something up before work and chuck it in here knowing you can come home to a tender, flavoursome and delicious meal. I suggest cooking some beef spare ribs drenched with Sweet Baby Rays BBQ sauce if you want to treat yourself!
And disregard negative reviews below, most of which are just about the stainless steel casing getting "too hot". Well, that's what happens when you have a heating element on the other side of stainless steel. Use your brains, my god. It's a great cooker.
1 comment
Customer C.Sunbeam
Hi Ainsley, thank you for your thoughts. I agree, slow cookers are just so helpful in our daily lives!
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Busy MumSydney, NSW
- 2 reviews
Does the job
Currently on sale at David Jones at an attractive price of $39.95, I went ahead and purchased one. I used it to cook and it did not disappoint! I am a working mother with 3 boys and it gets so busy esp before dinner time. I cook a night ahead, I pop everything in the slow cooker at night and have a really nice meal first thing in the morning ready for the night ahead.
1 comment
Customer C.Sunbeam
Hi Busy Mum, that's what the slow cooker is for, making meal preparation so much easier and you are the perfect example of this! Thanks for the great review...
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Joanne SCentral Highlands and Goldfields, VIC
Extremly hot on out side.
Have just purchased this cooker and it gets extremely hot on the out side...
That hot that it's untouchable ... Should this happen .
Have only used it a few times because I'm a bit frightened of being burned. Purchased from Myer store two months ago.
To replace an existing sunbeam slow cooker that I have had for years. Just needed a bigger capacity.
1 comment
Customer C.Sunbeam
Hi Joanne. As per the answer to the question you submitted, the body of the slow cooker will get hot as one of the feature's of this product is that it has a 'wrap-around' element to ensure consistent... Read more
/even cooking, as opposed to an element solely in the base of the unit. That is why Sunbeam always recommends to use the handles when lifting or moving the slow cooker.Similar opinion? Write a review on ieatwords.com.au!
Brushy26Killara, NSW
- 4 reviews
Good upgrade
Bought this because our existing 3L Sunbeam didn't have the capacity I needed. As with the other one, it is easy to clean, cooks well and provides exactly the features required. As I have time available, I prefer to brown meats and soften vegetables on my induction cooktop rather than buy a multi-function cooker.
5 comments
Customer C.Sunbeam
Hi Brushy26, thanks for the positive review!! I agree, the 5.5L capacity is great for when you have friends over or alternatively, if you want to prepare mid week meals ahead of time!! Keep an eye out... Read more
for our newly released HP5530 which has a capacity of 7.5L. This will help you prepare meals for the entire year haha!!!Can't afford the cost of the freezer that would require.
Customer C.Sunbeam
Mmmm...If only Sunbeam made freezers....
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MarjLindfield
Shattered lid
Had a similar experience to J Ferguson. Put lamb shanks and vegs on low at 10am and at 5pm heard an almighty 'crack' and found the glass lid had shattered into my casserole rendering it inedible. Only had this cooker for a month and used it only once before!!!! Taking it back to The Good Guys today, very disappointed as I had a Breville for many years with not one hiccup until it. Not sure whether to try again or go back to Breville???
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Richard LSydney
- 6 reviews
- SecretChef HP5520
- Verified purchase
Does the job
Got the slow cooker for a great price, and it does the job. Relatively easy to clean, and maintains temperature while cooking. It is very slow to heat up, so requires another pan if wanting to brown meat before adding to the slow cooker. This version has a 'keep warm' function which is useful.
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ChristyMelbourne
- 7 reviews
- 1 like
Great value Slow Cooker
This is a great slow cooker which is nice and simple. It works well and is a decent size to make larger portions. However, this product could be improved by adding a "Keep Warm" setting which would be convenient. Otherwise, it is a great slow cooker for the price that was paid.
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Find out how Sunbeam SecretChef HP5520 compares to other Slow Cookers
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Korero
- 10 reviews
- 9 likes
Great for large family.
This replaces a Sunbeam Slow-cooker I had previously that I would have still had had the ceramic inner not cracked. Have chosen a manual cooker so I can be more vigilant and take more care when I cook. Loved having the digital cooker but I believe this cooker does the trick just as well. My decision was based on the fact that the digital display died over a short time...ended up counting beeps.
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harmoACT, 2914
- 35 reviews
- 2 likes
A great value slow cooker, large enough for family!
This is a relatively simple slow cooker. But with one feature that many others lack, the "Keep Warm" function. Which is really handy when entertaining, or if your timing when cooking things may have been a bit "off".
With a 5.5L capacity, it can be considered (perhaps mistakenly) as interchangeable with other 5.5L slow cookers. However, it has a slightly rounder oval than many, and so it has the capacity to cook a large family-sized roast chicken, 4 lamb shanks (in a single layer), or large duck with room to spare. For stroganoff, soups, an...Read more
d other non-oddly shaped ingredients, you can easily feed an average family with 5.5L perhaps even for two meals. At a price of $34 (new) from Harvey Norman, it's hard to find a cheaper product from a name brand. We have been very satisfied by the results even on "High", despite the fact that we know that the results could be further improved on the slower (and lower) setting. Let's just put that down to our disorganisation. :-) We really can't complain about any aspect of it's use, functionality, or result. At all.Similar opinion? Write a review on ieatwords.com.au!
Leigh71Greater Melbourne (Outer), VIC
- 13 reviews
Wasted my time, money and food
Very disappointed that my corned beef and pickled pork for Christmas, came out so bland.
Thought it would be easier than on the stove, as I wouldn't need to watch it constantly. When I read the instructions I realised I needed a heat proof mat, or cutting board to put under it (not clear if they mean a 'heat proof cutting board?), so I used a board. Hate buying something, getting it home and realising you need another product to make it work! The counter got really hot, and my board now has splits in it, so it's in the bin.
I did the c...Read more
orned beef first, didn't really have much flavour, despite all the ingredients I put in, no where near as nice as the one I did last year on the stove (in 1 1/2 hours). So I did the pickled pork next, and doubled up all the herbs and spices. Again, really disappointing, even more bland than the beef. Really sad, I did really yummy ones last year on the stove. I will not use this again, I don't have a "heat proof mat", don't want to waste another board. I would never leave this on, unsupervised, as there is no timer or cut off switch. UPDATE: Harvey Norman decided this review was not suitable for their site, so be wary of their reviews. They only like positive ones.Similar opinion? Write a review on ieatwords.com.au!
Jess
- 5 reviews
- 1 like
Perfect!
This slow cooker is perfect for large meals and small meals. It seals in the flavour on what ever dish you want to cook and keeps the food moist the whole way through. The food is never dry. I can even meal prep in this cooker for when I am running extra short on time.
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DavoTownsville
- 12 reviews
- SecretChef HP5520
- Verified purchase
Average performing cooker for a low price
I purchased this cooker for its reasonable price and the brand name Sunbeam. Cooker has low, high and keep warm temperature controls. Any temperature control makes the outside of the cooker too hot to touch as it sits on our bench the kids burn themselves. Otherwise it works well, easy to clean and nice large capacity.
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Questions & Answers
Crystal Rasked
My slow cooker is smoking at the bottom and has rubber smell. It is brand new and never used before, is this normal?
3 answers
Ours did smell a little bit on the first use. After that it has been OK. I assume it is the element affecting sheathing on the wiring. If it continues over the next two or three uses I would take it back.
Customer C.Sunbeam
Hi Crystal. As Brushy26 said, there may be initial burn off of manufacturing oils when you first turn on the machine. This should stop after a few minutes and is fine to use. If this issue continues beyond the first use, there may be a different problem and I would advise to bring back to the store.
Can’t bring back to store as it’s past the 12 month warranty stage. Just haven’t used it till now. I’ve sent yous an email about my experience and have received no reply.
Jv21asked
My meat comes out tough as an old boot every single time I cook in In?! What am I doing wrong?? I initially thought maybe it was that the lid doesn't really secure that well on this model and its just a cheap one but everyone above seems to love it?
No answers
Casaberthasked
Hi, I am considering either the HP5520 (or 4520) against the HP5590. It appears the only difference is the automatic switch to keep warm when meal is cooked. Is this a necessary requirement if you will not be home? I have noticed most customer reviewers have the 5520. Also which size is best for a family of four, with occasional leftovers.
1 answer
We have the HP5520, ours is 5 years old, the 5520 will easily feed a family of 4 ( easily ), this is our second slow cooker of the exact same model, seem's to get a bad rap from people, read the bad rap, but make a informed decision from all points of view, we have friends who have the exact same model with no problems, IF you have a problem then get it fixed !, the cooker is left on in the mornings, come home to a hot meal, we have no problem with the cooker, happliy boils away in either fast or slow mode, the simmer mode works as it should. Sunbeam warranty ALL their products, something goes wrong use it !, hope this helps you decide.
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Customer C.Sunbeam
Hi BadBlock
Thanks for the great review. This unit does get hot. It is the belt/wrap around element for even slow cooking. We suggest to have it on a board or block to protect bench top surfaces etc.
Kind Regards, Sunbeam