Sunbeam Mini Barista EM4300 Questions & Answers (page 2 of 6)

I have same issue an habe cleaned it twice now incase I didn't do right first time. Am following what the reply is

Hello Biruta - I see Sunbeam have given you a way forward. I can't beat that. Can I encourage you to spend quality time on your machine cleaning. It's not only important from a hygiene perspective but also maintains the integrity of the machine.

This is what was wrong with mine, I have done a clean descale but I still have water coming out of my wand

Hello Concerned - Hmm - I'm more of a driver than a tech. If it's under the bonnet I look for someone on a different pay-scale. Do what Sunbeam suggest. If that doesn't work, give their Customer Care a ring and see if you can trouble shoot. Clearly, you're into keeping your machine clean and working order.

That sounds terrible! Probably like you, I'm great at driving but lousy under the bonnet. Have you thought of getting in touch with Sunbeam? A coffee machine ought to last longer than 15 months no matter what the warranty is. I had an electric Sunbeam deli slicer once and after 2.5 years it stripped the gears. They sold be a new slicer at quarter cost - it was probably the cost of a new gear set. You might also check out consumer law with ACCC.

Hey there
Machine appears to be well and truly deceased. I dont think it could have been a power surge as no other piece of electrical equipment in the house has been affected and no fuses were tripped.

Hi Shara C - that must be really annoying. I'm not much good 'under the bonnet'. I would presume you've followed the instructions in the manual and allowed the steam pump to warm up, etc. Another aspect I've forgotten a couple of times is to leave the group handle in the machine until after doing the milk - see Quick Coffee Making Guide, bottom RH corner of first page. I have no idea why this is necessary, but I do it. Finally, immediately after every milk-steam, clean the wand (hygiene) and then turn on the steam wand or the hot water and let it run for time. Milk can easily clog a machine. Sounding like the machine needs a clean.

Yeah, that's weird! Sure hope mine doesn't do that. I only know how to drive it - stuff under the bonnet is a mystery. Like, I know what the PID does but I sure don't know how it does it. Sounds like a mechanic's job.

Unfortunately not one local agent within 50km of postcode 5172 which is only 30km south of Adelaide. Unless the link you kindly sent is not working correctly....Cheers....Stan B.

Im not sure but definitely over 2 years. Its been great up till now.

Not sure exactly but over 2 years.

Sometimes it happens if the wand isn't in the milk jug in the right place (if that makes sense). I found with mine that if I brought the tip of the wand up so that it was right at the top of the level of the milk (so that it was frothing partly in the milk, partly out) it would disappear so could then put the wand a little further in. I've had multiple machines do this. You might find a good youtube video on how to froth milk as it's hard to describe in words - it works better if the tip of the wand is closer to the top of the milk. If you leave the tip of the wand right at the top level of the milk so that it's kind of half in the milk half out it will make more frothy, cappuccino milk, whereas if the tip of the wand is under the level of the milk you'll make more like flat white/latte style less frothy milk.

Many thanks for prompt reply and advice, will sort it out with our morning coffees.

Cheers! Thanks for that. The tablets worked well. Running fine now. Good little machine!

Yes they're quite loud unfortunately. We've also got a Nespresso machine and our Sunbeam is similar although slightly louder than the Nespresso (just for some reference). I've had 3 Sunbeams over the last 8 years and they've all been the same.

Thanks JMD, thsys helpful. Looks like I might just have to get used to it. I had a saeco for years, and was whisper quiet in comparison. Maybe Ill just have to work on my barista skills.

Thanks for your reply. l buy from the coffee shop and they grind it for me. Have tried 1.25 and 1.5 but l always get a 15 sec, pour . I took my machine to the barista for his help, he said to count the pour as soon as you start, before the extraction is coming out, He couldn't do much better than me He ended up giving me a small bag of 1.75......just to see how it would go.
It is still a 15 sec. though.
Any suggestions?

Thanks for your reply.
Have already had the coffee machine replaced with a new one. :)

Hi I have also had this problem today really disappointing I love this machine it is also only about 5 maybe 6 months old :(

Take it back and get a replacement, i did and i think this 1 is working much better!!

Hi Tula,
This is exactly what happen to mine, my machine was still within the 1 year manufacturing replacement warranty. Sunbeam contacted myself and replaced my machine, I’m sure you will be contacted.
Cheers,
Sue

Thank you, I am practising the shot volume system and the uneven pouring problem has sorted itself out. Alan

Hi Jared, have a look at the question from Liz S. from a few days ago, she was asking the same thing. But just in case you can't find it, what it basically comes down to is technique. Having the steam wand too far into the milk can result in this loud screaming noise. Try raising the wand up so that it's just 'kissing' the surface of the milk, and then adjust it slightly from there to achieve the whirlpool effect without the noise. Another thing you can try is using a different size milk jug.

I also vouch for that method, there’s a little knack to it but once you have found the right spot to place the wand in the jug you’ll find it doesn’t give off that pestering loud sound.

Hi Garry,
I feel your frustration, mine leaked when using the machine, the first couple of months it was ok but then one day we went to use and it wouldn’t turn off and water everywhere. The sunbeam customer dept sent me an email to follow up, I hope they do the same for you. Good luck
Sue

Garry, you don't necessarily need to have the actual receipt, if you can prove that you bought it from that store some other way, eg. a credit/debit card statement showing a purchase for the amount of the coffee machine on a particular day. Obviously this is not optimal as it could be for other purchases made at the same time as well, but Australian Consumer Law does allow for this method of proof.

Good question - I've found that's what most people do, but I'm in the habit of doing the milk last. If anyone has any good reasons for doing it one way or the other, I'd be interested to hear opinions as to why :-)

Textured milk will keep it consistency for longer than a shot’s crema if one keeps the jug moving (imagine a hula hoop around the jug & lightly swirling it) As long as the group head cools quickly enough to do the shot fairly soon? (Single thermoblock or single boiler machines heat higher for steam so can scald coffee if too hot) Topping up with milk last should give the best cafe result. (My dual boiler Breville died & unsure whether I should spend that sort of money again?) I am concerned about how many of this model have been replaced under warranty when reading the reviews or should I buy a better quality re-conditioned EM7000? Many thanks