Sydney Tools Physical Store

Went in store to buy a welder. Extremely busy in there with not enough staff members which is why I didn’t give 5 stars. Chris the English man served me, he was fantastic! Very knowledgeable and friendly. After shocking customer service last year there I almost didn’t go back. So happy with my welder and the kit. Thank you Chris.

I ordered an Ego blower at Brookvale Sydney Tools.

Brookvale Sydney Tools did not have the blower in stock and was to send it out.

Opened the package and I thought it was incorrect when I saw the top of a red box. It was Milwaukee.

As I didn’t want to void a Milwaukee warranty, I contacted Sydney Tools. I was told that they didn’t have a Ego box. Most brand new items come in unopened boxes. A opened box usually indicates a demo or shelf model which are usually cheaper.

I should have been told about the item before it was delivered

Bought 2 workbench trolleys worth over $3000 plus $320+ for shipping, from Sydney Tools Caroline Springs on Monday 7th Feb. We asked when they do delivery, they said either Tuesday or Wednesday, we informed the seller Deakin very clearly that we won’t be home on Tuesday after 1pm, best to deliver on Wednesday, he doesn’t listen or something, just saying “don’t worry we will call you 2 hours timeframe to let you know”.
On Tuesday 8th, they call us at 12:37pm & 12:38pm we missed their call, they reached us at 12:48pm and said the driver is ...

I have ordered twice from Dulwich hill, first order was fast, second was a bit slower.. Harrison was great to deal with personally. Knows his stuff.

I have heard so many bad things about this shop that I was really worried about buying from them, but I decided to try because they are cheap and they have a lot of quality tools, usually in stock.

I approached them with low expectations. Always did my research before arriving so I knew what I wanted. Called ahead to check stock. Did not expect "service with a smile" or useful advice. Never paid in advance (was never asked anyway). Always double checked contents of the box to make sure they had not switched the contents with half a brick. Kept...

Rang the store looking for advice on a reliable and long lasting engraver for our company. Robert asked a number of questions, before suggesting the tool that would suit our business best. He was efficient and knowledgeable of the products the store has, and I will definitely recommend the Dulwich Hill store and their staff.

Ordered some 3M respirator for work in times of pandemic shortages.
Make a cash purchase, said ready on Monday, and they'll call.
They had called on Monday, pickup on Tuesday.
Easy transaction, no issues what so ever, and Item as described.

However, the reason for 4 star is that i suspect they repackaged it to make an extra buck in times of shortage, that is they repackaged the 10 masks per pack into 2 masks per pack.

Good products as always, however the staff could see myself and my partner waiting near an item that I was interested in buying and didn’t come over to ask if we needed any help, I had a few questions to ask as it was a $280 item, we waited a couple of minutes then didn’t bother with it, I paid for what I already had then left

Duane (Taren Point), Thank you for your excellent assistance with my purchase. Good price and prompt delivery, what more could you ask.
Pleasure doing business with you.

The deal for the product I bought was great, better then other stores sell the same product.Would love a total tools on the north side of Canberra.

Thank you Damian for your great service. And sending it out to me. The guys at Penrith really do great deals and I recommend them a lot.

Eddie Dilleen was the sales assistant that served us and he did a perfect job explaining all the options when choosing brand as well the type i end up selecting.

Thank You Paul P from Penrith store for the effort and Service you have Provided.
( very hard to come by)

Since day one, have been dealing with Damian from the Penrith branch who provides a quick turn around with quotes and supply (even if not in stock) & offers competitive pricing. Very happy with their offering.

Visited the penrith store to check out the mitre saws... Paul was very helpful & informative... I returned to purchase the mitre after much consideration over the weekend and again Paul served me & was of great assistance... cheers mate