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Reviews

4.0

103 reviews
5
(73)
4
(5)
3
(1)
2
(3)
1
(21)
  • Product Quality
    3.4 (10)
  • Return Claim MadeYes (5) · No (8)
  • Customer Service
    3.2 (12)
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2 x Corporate 3x3 gazebos with banner.

published

Thoroughly impressed with product quality, pricing and prompt delivery. Ordered Monday and delivered to the door in Cairns on the Friday. Have told many other stall holders of our satisfaction, thank you.

Review collected in partnership with Tentworld

Good service good product

published

Super fast shipping and attention from Tash in Sales. The Black Wolf sleeping mat was picked up and is currently being used - very comfortable, thank you, great product.



Review collected in partnership with Tentworld

Just what I was looking for

published

Excellent service, good value for money and arrived quickly. Have recommended you to friends.
Easy to use web page, very clearly set out. Thanks

Review collected in partnership with Tentworld

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Good product

published

Have used these before and they work just fine. No issues with quality at all. Shop seems to stock quality items

Review collected in partnership with Tentworld

Puddy

PuddySouth East Queensland, QLD

  • 8 reviews
  • 2 likes

Poor customer service

published

Visited store on a Sunday. No other customers in store at the time. Four staff at the counter yet I walked around for at least 25 minutes before getting any assistance. I had to almost tackle an assistant to get any help.

These guys don't offer any refunds like most stores - only store credit. This condition isn't displayed in store, listed on the invoice or provided to the client at point of sale.

I will take my business elsewhere.

Youssef

Youssef

  • 5 reviews

Not much of customer care experience

published
1 comment
Youssef
Youssef

I would like to add that I sent an email to TentWorld complaining about the manager (as he was not saying the truth), but I did not get any replies.

Strong cigarette smell and very rude staff

published

Could smell cigarette smoke through the whole shop, it was disgusting. The Lady helping my husband went to double check with someone to make sure she was selling us the right gas fitting, the younger man she asked let out a big sigh and then snapped at her it's not that bloody hard yes that's the right one. Very unprofessional to publicly humiliate someone I felt embarrassed for her. The Lady also helped find my son's toy which he put down on a shelf. We will not be shopping at the Burleigh Heads shop again.

John

John

  • 2 reviews

Shocking service

published
Kaz

KazSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

No Customer Service & No Warranty

published
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Damo

DamoSurfers paradise

Great advice!

published

Matt the manager at Burleigh stores is very experienced in every aspect of camping.he took us through the whole shop yesterday and gave us genuine honest advice on all our camping needs.we spent the majority of the day there.we went in uncertain of what we exactly needed and we walked out with everything that we needed,with all of it the best recommended gear.matt was very thorough in showing us each product and even backed up his advice by demonstrating a complete setup and takedown of a tent that we purchased.if u visit the Burleigh store make sure to touch base with Matt as he is the store manager and a top bloke in pointing u in the right direction of all ur camping decisions.

Tentworld don't want to know you if you have a problem with a product they sell

published

Bought an Everdure neo BBQ. hot plate poor design. Didn't work. Food slide into oil trap. Tentworld wouldn't replace it with a plate that would work. Wanted me to do all the running around. Said I could look on eBay or call Everdure direct. Only had the bbq for 3 months, used twice.
They never resolved my problem. The guy said happily to sell you more stuff...But wouldn't fix the problem. Sums Tentworld up happy to take your money but not work to get a happy customer. They must not be looking to get repeat customers.

excellent light portable camping wood stove

published

excellent small portable camping or backyard wood stove, easy to light and keep the fire going, flue pipes fit inside the stove when carrying and the stove is very light under ten kgs. stove fits in a sports bag. very happy with the tas flinders some of the paint will come off in the first burn but this is not a problem,, thank you tentworld for quick delivery.

Review collected in partnership with Tentworld

first time buyer - I'll be back

published

bought several items - tent, sleeping bags, camp chairs & a mozzie coil holder, all arrived within a week, most of what i bought was on sale saving well over $900 had I of bought locally from one of the bigger chain stores. have already recommended Snowys to my mates and they too are getting ready for our xmas trip. cheers guys.

Review collected in partnership with Tentworld

Great product

published

I think it's a Excellent product I recommend this seller. : - ) great shopping experience : - ) I will be telling all my family and friends

Review collected in partnership with Tentworld

Didn't think I needed it

published

Partner Bought the companion, rechargeable fan with radio ... anyway kept the air moving all night in the camper which kept us mozzie free and it was silent ..

Review collected in partnership with Tentworld

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Terrible back up service

published

We have spent thousands with this store. We bought more gear last long weekend and had a faulty light set straight out of the box. Not only did we have a faulty item for the whole weekend, but they refused a refund on the item, even after they tested it faulty themselves. Won't shop there again.

Fast service & delivery

published

Ordered sleeping bags & camping dish drainer. The price was excellent & website was easy to navigate for purchasing. The sleeping bags came within 3 days without issues.

Review collected in partnership with Tentworld

Engel Fridge

published

very, very happy with the service and post 4 day delivery to Tasmania, had fridge run for a mouth, excellent product.

Review collected in partnership with Tentworld

Comfy Camper

published

Thank you for the great service, speedy FREE delivery and super comfy chair! We purchased this chair for my dad who has trouble getting out of regular camp chairs and he loves it. Thank you :)

Review collected in partnership with Tentworld

Coleman tent purchase

published

Excellent price, quality product & fast delivery. Will use Tentworld again for future purchases. Thanks team for your help. Have already recommended to my freinds.

Review collected in partnership with Tentworld

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