Good Experience, All went well. Pick up and Delivery as Advertised. Picked Up on Time, Delivered On time. No damage. Tracking showed the parcels Progress. Repeat Customer. Very Happy With the Serviced provided by the 3 courier services

still waiting on delivery from last 5 days, where the depot is 5 mnutes away from my delivery location, everyday some new excuse, what kind of service it is, rather shut it down, i will not recomend any one to use this rubbish serivce

Picked up in time, delivered on time, that’s what any business needs, not only that but arrives without any problems. Have no problem recommending them as a great and economical way to get goods around Australia

The parcel has been picked on time, but since 6th of Feb, the parcel has not sent to my customer and I am charged twice and they said they will ask courier investigate, still didn't hear anything back since that day.

Purchased a new dress on a recent holiday to Melbourne and left it in the hotel wardrobe. Booked the parcel in on the 28/01 to be picked up on 29/1 and ten days later the hotel contacted to say it had not been picked up. Transdirect advised that they do not have a record of parcels not picked up and had to rebook. Hopelessly run business. Never again.

When it comes to freight consolidating, Its very easy with Transdirect. But when things do go south, Its very hard for them to get things fixed. I sent a box on 8th Dec and still to this day (18/2/20) it hasnt been delivered to my customer or been returned to me. I've constantly contacted Transdirect who asked me to pay extra for a return and yet here I am, Without my box with my products. Time to look at other options.

Booking with Transdirect was one of my best experience ever. The booking page was very simple straightforward, and payment and printing labels also was quick and just the way it should be. The price was also the lowest ever I could find online.
The pick up and delivery was also 100% as promised and everything was done professionally.
I thank all your team members working behind to make this happen and you are doing a fantastic work. Wishing you all the very best and I will definitely be using your services more often and will also recommend, anyone who could benefit from your service. Thanks again all the best. Rajesh

99 times out of 100 - excellent price and service. Delivery time was fantastic.
Just once have we been unhappy - fair odds, really. Money was refunded quick smart, and we changed supplier.

Booking is always easy and straightforward. Price can't be faulted. Only one of the services offered has ever given us any hassle due to their unreliability and we have just learned to avoid booking them.

1/2 my package arrived damaged!!!! And the other 1/2 is missing!!!! They are less than helpful, I would highly recommend not using them!!!!! the missing part of the package has the address and phone number on it even if they got separated you would think it would make it to its location or that someone would call!!!

Sorry - but if I could give less than 1 star I would.
I booked and re-booked my freight delivery 8 times!! They kept just not showing up! What was to be a Christmas gift for my Mum (A 25kg bag of Espom Salts) was meant to be delivered mid Dec. I was still trying to book it in late January.
When they finally DID pick it up - they lost the parcel within a day.
Warranty then said as it was under $100.00 value - they would not cover me for the loss. (see screen shot below).
HOW does a business operate like this?
I never write bad reviews - but this experience was SO bad - I had to.
The customer service woman is nice - but the rest of the process?
Not showing up 8 times!
Then loosing the item??
Terrible.

Item picked up as planned from CBD Melbourne. Extra packing required which was done by Transdirect very professionally. Good communication with depot staff. Would use this service again no problem.

I've used this company multiple times now and item has always been picked up and delivered on time with package in perfect condition with great customer service and tracking info has been spot on every time I have recommended this company to many people and will continue to do so and if u do have any questions or concerns they respond to you quickly.
I was not offered anything at all for this review I'm doing this to help other's out so if u can't find a reliable delivery company that puts customers first look no further.
5 STAR RATING

I have been using Transdirect for over 4 years, the comparison site is excellent, on the rare times that I had an issue they sorted it out promptly. I strongly recommend transdirect

The online booking portal is very easy to use, and the couriers that pick up are great, always picking up in a timely manner when it is scheduled.
Tracking is easy. All parcels arrive on time.

Whenever I've contacted directly, customer service have always been helpful to ensure my needs have been met. I have a very high level of confidence with the online booking/quoting process.

Easy to use, Great pricing,Have had the occasional late pickup ! but that is a courier company issue. tracking info is easy to find. Highly recommend, Will continue to be my go to !

Good value, easy online quote system. As with any such system they are only as good partners - I usually choose TNT. The local collection guy, Chris who looks after Strathalbyn is great.

Good value, great options and easy to deal with using their online quote system. The pick up driver is very friendly and knowledgeable. We use the Quick Quote function a lot.