TripADeal (page 2 of 10)

If anyone out there is interested check this out:

https://www.slatergordon.com.au/class-actions/current-class-actions/travel-vouchers

Trip a deal have held our money for our group trip to China which trip a deal cancelled due to Covid 2 years ago we never even got to the stage that we had received our flight details, as Covid hit months before we were due to depart.
We have all contacted trip a deal requesting details on why we can’t receive a cash refund, all of us have received the same bull shit response from trip a deal.

I was greeted by a delightful true professional who listened to our concerns.
Margeurite explored our options and I managed to book the trip we really wanted at an excellent price.

Bought a deal with them which was interrupted due to covid. They offered us a credit which we took. Have tried to re-book another deal. However borders were no opening in time. Tried several times to change the date and every time we contact them they say they will get back to us regarding date change but never did. We managed to get through to someone today who said the dates we wanted were not available but forgot to mention it to us. So we gave 3 other dates and they said that they would confirm a date by the end of the day, which they haven’t. A company who cares about taking your money and providing nothing in return. Will never use them again and will warn others.

This company doesn't care or understand Covid.....we have all been affected by this pandemic and all our businesses have suffered just as much as Tripadeal, but you have shown no compassion or integrity regarding refunds for holidays we have not been able to use (no fault of our own). You seem to think you can keep our hard-earned money (which most people have saved for) for your own financial security....I would like to point out, there is nothing 'normal' about the last 2 years ...we are all affected, but most businesses have managed to act with rectitude during this unpredected time in living history. Please do not reply with your condescending reply of how sorry your are, because that is pure crap

Booked through agent trip was cancelled due to covid, we were offered a credit less agent commission, we’re told no more charges would be deducted from our credit voucher . Credit voucher is to expire dec 21 but we cannot travel at this stage nor do we want to especially overseas still due to covid situation .
Haven’t heard from agent or trip a deal .
Other members of our group have asked for a refund but tripadeal say they can not tell us how much our refund would be as they would have to take out fees to suppliers - seems strange especi...

I booked a deal to Seaworld and couldn't go due to Covid Restrictions in Victoria. I called to let them know and had several discussions. They wanted me to change the date for travel, but as I wasn't sure when we could travel next due to taking time off work/ border restrictions etc I didn't want to set a date as they charge $50 every time you set a date. I was told I could put the date on hold however they ended up charging me because I didn't set a return date. They were not up for sympathising with my situation and the communication was very...

I was very fortunate to receive a call-back from Margurete Beesley who had spoken to me many months ago when my first two attempts at doing this trip were cancelled due to Covid. Margurete is very knowledgeable, efficient and a delight to speak to, and was able to put my credits together and rebook the trip of my choice. A credit to Tripadeal.

My wife and I booked a holiday to Tasmania for mid November 2021 and paid TripADeal in full.
On 22nd September they emailed me to cancel the 9 day package due to "global health crisis," and in doing so offered a travel credit. We rang TripADeal to rebook anytime earlier or later this year but they said no bookings were available until next year, therefore we requested a payment refund because TripADeal cancelled the booking not us and they had no future travel dates that suited my wife and I.

TripADeal refused to refund our payment. We emailed...

We booked a trip to China through Trip A Deal for March 2020. COVID hit and the trip was cancelled. We were offered a credit, but would have preferred a refund. Several extensions were made to the availability of the credit - in excess of $3,000 - and we eventually settled on a trip to Tasmania in October 2021. Unfortunately, 4 days from departure, my wife contracted a severe case of conjunctivitis. Being contagious, - we provided a Certificate from our Ophthalmic Surgeon - and not wanting to infect the other travelers on this trip, we contact...

My thanks to TripADeal for the fantastic customer service you have given me on my last trip to China and my upcoming Kimberley Expedition next year. I have found your staff very knowledgeable, helpful and extremely patient. I would be happy to recommend your company any time.

Had to cancel 5 day Red Centre, Uluru, Kings Canyon in August, as well as pre and post tour accomodation because we were locked down in Vic.
Rebooked the Red centre just yesterday and agent said we cannot use the leftover $1020 credit for accomodation pre and post tour!! This tour does not work with hotels /motels at Alice Springs. We offered to book the pre and post tour accomodation and Trip a deal fix the “tab”. No go!!
Explained to agent because we will be driving from Vic we need that accomodation. Still “no deal”.
After a bit of ...

Terrible service, several times we have tried to get a credit from TripADeal, other family members are having the same problem, there communication is extremely poor and they are making up stories about Hotels needing to release the funds so we can make another booking (we have rung the Hotel direct to ask them why they are holding our money when we can spend it with them somewhere else). We don't even want a refund just want to rebook somewhere so we can stay inside the border and avoid lockdowns. Stay away from these guys smells like they are in trouble and we are still trying to get a credit to use.

We have been trying to get a refund for 2 years now after our trip was cancelled due to Covid. There is no consistency in their responses, poor communication & they keep changing the goal posts in terms of what we are entitled to.
Please don't book through these guys, not worth the stress and loss of money.

The TripADeal team are terrific. We live in difficult times. Our Borneo trip became a Byron trip that has been cancelled twice & hasn't yet eventuated....such a shame for all concerned, but we just have to roll with what life throws us right now. So a very big Thank You for the clear and communicative way the team has handled the constant disruption since the start of this pandemic. You have given, and continue to provide, magnificent service through awful, unprecedented circumstances and that is a great credit to you all. All the best for the...

We paid for our trip in full August 2022. The trip to Borneo was cancelled due to CO-vid . Since then we have been given delay tactic after delay tactic. Always seem to have to wait another three months...then another three months. Today we get the excuse that they have been in lock down so no staff. Considering we are in Victoria and have experienced more lockdowns than any other state...we still managed to work from home. therefore NO EXCUSE. Please refund our money it was over $10000.00.

Two years ago we booked a trip to China and Japan but due to Covid the trip was put back . The same thing happened last year. Since then my husband had a very serious heart attack and needs further treatment . After submitting all doctors/specialist paper work apparently this is not a good enough excuse for getting our $4000 back from Trip a Deal. What does it take to be considered ?. We are all struggling with loss of wages due to Covid and we find this unexceptable. I will not be booking any further trips with Trip a deal . This is totally wrong and if they had any remorse at all a refund would be given .

We booked our Canada and Alaska trip 12 months ahead of our May 20 departure. COVID struck and our trip was canceled by Trip a Deal. After many phone and emails, we have only been able to obtain a partial refund of our near $13,000. We are both in our later years with poor health. We will not be travelling any time in the future. This trip was to be our last outlay while we were still able to travel.

We knew we had a credit with Trip a deal and wanted to put it towards another trip a deal holiday. We were told we can’t because our money wasn’t refunded from the hotel and we have to wait. So we rebooked. We now have to hope in six months that we can do this holiday. But also when we booked the trip we found out that we could of booked with the company for the same price. I would just like people to understand that their advertising isn’t all it’s made out to be. Trip a deal prices aren’t cheap and you then have the worry of just accumulating credits.

Hi,
I'm going to state my experience dealing with Tripadeal .
In a nutshell we from Victoria could not travel to Qld because of border restrictions . We asked Tripadeal for a refund because they could not uphold Thier end of the contract and we could not uphold our end of the contract and arrive in Qld for our holiday .
It was at sea World resort . I rang sea World a day before we were due to arrive and they said it had been cancelled .
I thought well this is good because we did not cancel it and break our contract.
Sea World said we had to rin...

We booked a package to Uluru through Trip A Deal. Our contact, Margurete, was very helpful. She responded to our queries quickly even though she must have been extremely busy as this was during a Corona outbreak and there would have been many cancellations happening. And our booking ended up being one of them. About 10 days out, we received a call from Brooke to discuss the viability of our trip. It was decided that it couldn’t go ahead for us. I was pleased to find out we would have a full credit and was happy with the conditions. I have just received the credit note about 3 weeks after the discussion. I would have given the service 5 stars except that we had to take a credit rather than a refund.

I found the staff very unhelpful and very rude when asked for some help. Also told to expect some cancellation charges and only a credit ( less charges) due to Covid.

29/8/21
My wife, Merylin, and myself were booked for the "Ultimate China" tour departing 8th June, 2020. As Merylin has Chronic Myeloid Leukemia, is immunosuppressed and is maintained by oral chemotherapy, any future travel while COVID exists is not an option, with fatality being a highly probable outcome. Following numerous phone calls, emails, written correspondence and medical evidence, to both TripADeal and Zip Money and subsequent offers of credit in some instances, we have finally found a TripADeal representative, namely Margurete, who ha...

We booked and paid in full for a trip to New York, Canada and Alaska in 2018 to travel in September 2022. In March 2022 Covid happened. I am still emailing backwards and forwards with Trip-a-Deal to see a single cent of my $15,000.00 returned. A disgrace to deal with, I would never recommend this business to anyone.

We lost our FULL payment. I do hope that they pass my money to the accomodation provider as I would be happy with that.

Read the fine print folks. I wont be going through tripadeal again.

I tried to book a trip online last night and could not complete the booking. When the advertised trip was marked as sold out this morning, I called Trip A Deal. Margurete was fantastic to deal with and secured the booking not only for us but the 2nd travelling party. We got the final 2 spaces on the trip. Margurete made everything so easy and went above and beyond to make this booking possible.