Tripadeal Questions & Answers

down right un Australian!!!!!!! took our money last year for a trip this month and wont refund!!!!!

They certainly are a truly horrid company and have caused so much heartache to so many people, their has been a class action started against them with Slater and Gordon, we have jumped on board and so should everyone.

I do find it confusing when 'people' are raving about a company when they are not providing proper assistance to others. It sounds very sus to me.

Agreed...very curious.

Paid to provide bogus reviews !

I have nothing to do with tripadeal just made a bad review if i were you i stay away use other company's
who look after their customers

I second that!

They are stealing our money and not giving any good answers they say they book every thing in first 72 hours not correct my flight was never booked PHONEAFLIGHT is also owner by the same owner as tripadeal now that’s a bit funny all our money held in PHONEAFLIGHT business that’s just wrong and to think they have been doing this all along SHAME SHAME SHAME on you Tripadeal

Hi Ruth I am not rejecting anything
I just made a bad review for tripadeal myself don’t know what’s
Going on

I am not the one I just put in a review myself

[email protected]

Thanks

https://support.tripadeal.com.au/s/
Fill this form or use their live chat.

After an initial hopeful start, a recent reply dashed the idea of any refund. My holiday was cancelled (on 17th March), 3 quarters through, with my 4 remaining flights cancelled, hotels, food, tours, all gone......
You could be lucky, and conditions could be returned to "normal" by October.

I don't think any of us have any chance of a fair outcome, we are dealing with a company that actually only cares about their profit margins not the fair treatment of their customers. Just wish I hadn't told so many people how good TAD were, you really can't tell the calibre of a company until you see how they react under pressure.

Well I think that will be the end of their business if they don’t do the right thing.

Thx. I've done nearly all of the above and am working thru.

We will do the same. Thank you!

The originsl t&c posted here 4 weeks ago. Very long.

I don't work for Tripadeal. You would have to ask the company.

Ask TaD in writing for a full refund. Keep a copy as you will need it.
* If you paid by credit card - ask bank for a charge back
* Contact consumer affairs in your state to register a complaint and ask for support.
* Contact ACCC to register complaint about the company, they will not help you but will take action
against a company if enough complaints.
* Register with Slater and Gordon re the class action.
Do ALL of these things plus contact any tv, radio, newspaper or magazine and provide them your story.
The terms and conditions you booked under cannot be changed. Old version you probably booked under ( pre covid ) is posted further down these Q&A

I am puzzled why negative reviews get rejected.

Hi I have a holiday in October through trip a deal . Wanting to cover all my bases in regards to a refund, I spoke to Slater and Gordon . They are still getting people to register there interest about refunds and not vouchers . the place to register here . https://www.slatergordon.com.au/class-actions/current-class-actions/travel-vouchers. For us we need to click on tours and cruises . Hope this helps us all .

Thank you I will define doing this

I will do this tomorrow as I booked in August last year and have never received an itinerary. I had a reply to my email stating if I cancel I lose 11000, as there is still chance my trip in September may go ahead. This is not fair as we well know it won’t go ahead can’t even travel out of state. Trip a deal have had my money 10 months no itinerary no nothing they have had months to return money. This was to be my honeymoon, I have lost my wedding now it seems my money for honeymoon saved for so long will not be returned. Looking at all the reviews it seems people are not receiving any of there money and only give minimal time to reschedule and this country is not going to allow anyone to travel overseas. Trip a deal need to return money to their customers it’s unethical and theft if not returned.

I don't have an answer. I do not work for Tripadeal.

Who can spot the fake reviews???

There is another complaints forum https://au.trustpilot.com/review/tripadeal.com.au you may be interested in reading

So
Write and ask for a full refund, keep a copy.
If you paid by credit card - ask bank for a charge back
* Contact consumer affairs in your state to register a complaint and ask for support.
* Contact ACCC to register complaint about the company, they will not help you but will take action
against a company if enough complaints.
Do ALL of these things plus contact any tv, radio, newspaper or magazine and provide them your story.
The terms and conditions you booked under cannot be changed. Old version you probably booked under ( pre covid ) is posted further down these Q&A

https://web.archive.org/web/20191221130706/https://www.tripadeal.com.au/terms/
This is a link to Web Archive, it has snapshots of TAD's pre-Covid terms and conditions that have conveniently been changed to protect TAD's interest.
Consumer laws prohibit changing terms after the fact.
Hope this helps.

Ask TaD in writing for a full refund. Keep a copy as you will need it.
* If you paid by credit card - ask bank for a charge back
* Contact consumer affairs in your state to register a complaint and ask for support.
* Contact ACCC to register complaint about the company, they will not help you but will take action
against a company if enough complaints.
* Register with Slater and Gordon re the class action.
Do ALL of these things plus contact any tv, radio, newspaper or magazine and provide them your story.
The terms and conditions you booked under cannot be changed. Old version you probably booked under ( pre covid ) is posted further down these Q&A

Thanks -Hey - I am unable to find the old T&C are you able to send link. Also noted in Thier current T&C refund if "we are required by law to do so;" - so let's all contact out local MPs

Look further down Q&A. Posted 2 weeks ago. Very long

Check this out
https://www.slatergordon.com.au/class-actions/current-class-actions/travel-vouchers

Hi Ian S, I recently emailed TAD using [email protected] and got a response. I'm not saying I liked the response but I did get one. Cheers, Ian C

Ask TaD in writing for a full refund. Keep a copy as you will need it.
* If you paid by credit card - ask bank for a charge back
* Contact consumer affairs in your state to register a complaint and ask for support.
* Contact ACCC to register complaint about the company, they will not help you but will take action
against a company if enough complaints.
Do ALL of these things plus contact any tv, radio, newspaper or magazine and provide them your story.
The terms and conditions you booked under cannot be changed. Old version you probably booked under ( pre covid ) is posted further down these Q&A

Ask TaD in writing for a full refund. Keep a copy as you will need it.
* If you paid by credit card - ask bank for a charge back
* Contact consumer affairs in your state to register a complaint and ask for support.
* Contact ACCC to register complaint about the company, they will not help you but will take action
against a company if enough complaints.
* Register with Slater and Gordon re the class action.
Do ALL of these things plus contact any tv, radio, newspaper or magazine and provide them your story.
The terms and conditions you booked under cannot be changed. Old version you probably booked under ( pre covid ) is posted further down these Q&A

Hi No Encore, your first point seems to be important. I paid using my credit card and have disputed the transaction on the grounds that the service paid for was not provided. Some substantiation is needed such as, in my case, receipts from TAD, and their advice of "trip not proceeding" - they seem unable to say "cancelled", reached for their lawyers first it appears - but I have passed the first hurdle of Mastercard accepting the dispute. Importantly, my card issuer advised that I specifically ask for a full refund in writing and keep a record.

Great posts no encore10. Keep repeating. Sometimes it’s hard to see previous posts they get lost. It’s about keeping people informed about their choices.

MasterCard flat out refused my BankWest request for a credit card dispute charge back. Cited government legislation and the Covid 19.....I suggested that I would cite the Covid 19 virus and not pay my credit card bill, they hung upon me. Banks are passing the buck, saying that the decision was made by MasterCard. All crooks.

Why are they not simply giving refunds
The amount of complaints they are receiving... will they still be there next year?

I wonder the same thing, they go bust and I lose all my money that I gave them in good faith over 12 months ago!

Get in contact with Slater and Gordon as they are looking at a class action

I have no idea
I was due to travel on March 3
Cancelled my trip and was dismissed
Prior pandemic
Have travel insurance and still no joy despite securing my insurance at the time of booking
June last year
This is illegal
I’ve put the matter in the hands of my solicitor
Jan
P S not happy ha ha

I have contacted Slater and Gordon solicitors Melbourne who are very good at winning class actions https://www.slatergordon.com.au/class-actions/current-class-actions/travel-vouchers regarding Tripadeal's voucher offer. If you are similarly offended, please contact them.

Hi Ian
Sorry but they deviously deferred me to their travel insurance
Neither are honourable in honouring their contract.
Cheers
Jan x