The title states it all basically. Took payment and then refused to provide service of ANY level once international travel bans were put into effect. Thousands gone in a puff-of-smoke.

Happy for a credit but can't believe I have to pay to rebook. I don't believe they have even paid providers as they won't provide a letter confirming they (or an affiliated company) no longer have my funds. Off to ACCC!

Just got confirmation that I would lose $2320 off my $6999 holiday, so everyone complaining about a few hundred dollars be grateful. I am absolutely astounded that they can take so much money from you when you haven’t been anywhere. I knew I would be paying something but not over 30% for a trip that was cancelled not by me that they had payment of for 12 months. Buyer beware there are other companies that are honouring refunds with very small fees.

I voiced my request for a refund on tripadeal face book page,they have stooped so low to block me from commenting now,how immature!!!! Your reputation is in ruins and I know there are many people that will never book through you again! You offer a credit minus $600.00, are you for real?????? Why should you steal from the people that are paying you for a service?????? That you can not provide. Frustrated contract!
Would never book through you again! Many feel the same way.I have read the reveiws on the face book groups that have been set up for people to express their frustration with tripadeal. You are not doing yourselves any good by refusing to refund!!!!!

Had booked and paid for my dream holiday and tried to cancel before the global pandemic was declared. They just emailed me their Ts & C's.
Communication was poor with nothing but platitudes.
They challenged a chargeback and offered 100% credit note to 5/21 and asked for a fee of $1299 to extend to 12/21.
I am so disappointed in them. I don't know what travel restrictions, prices and quarantines might be in effect next year.
Don't book anything with anyone who won't guarantee 100% refund if you need to cancel or change.

Was seriously concerned I was going to lose it all, but the Tripadeal team have come through with a very reasonable offer for my husband and I. Look forward to travelling next year!

I will never forget how hard your team worked to get me and my travel group out of Morocco during this mess - wow, amazing. Thank you, thank you, thank you!

We booked a standard room with a kitchenette. Very nice had been renovated and was tastefully done. Great location, lovely pool and BBQ area. Partner ordered full breakfast which was great, while I cooked in our kitchen

I'm absolutely blown away by some of the comments I'm seeing from people on this platform - this company have gone above and beyond to give me a good result and I know you can't please everyone (clearly!), but I would highly recommend them. This can't have been an easy situation to deal with. Well done to the tad team and thank you, looking foward to travelling with you for years to come.

So happy, just spoke to Luke about rebooking my trip to Turkey, which is now $900 less after Covid. Something good comes from something bad. Luke is making it so easy to rebook & credit our $1800 to another trip

This company was by far the easiest to fall victim too as far as pay for no service. Our group was asked to pay an additional $300 each peace of mind deal credit voucher. Then TAD said they would deduct it off the value of the credit. at no time did TAD advise a change of itinerary even after requests were made. I am after a refund for a service that has not been honoured or provided, let alone will ever be provided.
requests were made to TAD for all third parties details and receipts, still not provided. Food For Thought https://www.slatergordon.com.au/class-actions/current-class-actions/travel-vouchers.

Rang our travel agent who we had booked our TAD holiday with for our incredible Europe tour this August can u believe she told us “your tour is still going ahead “ what a joke!!

You were highly recommended by two people. The fact all the covid 19 blew up it’s not your fault our trip was canceled We totally understand and whilst you may be not making much money you’ve been busier rectifying customers issues like a one handed bricklayer in Baghdad with an itch! We have no issues whatsoever and when the virus happened we all cop it. Keep up your good work stay safe & never ever lose your sense of humour in the office or at home. Stuart & Lynne.

My 73 yr old mother saved for two years to take my daughter and herself to India. Departure scheduled for April it was cancelled due to Covid. This we can all understand but tripadeal gave my mother an unrealistic ultimatum of losing all money or booking with them again before Dec 31st 2020 and if that does not happen, money will be lost

After 3 months of ignoring all contact through emails, phone calls and correspondence for a disaster holiday this company has now offered credits for overseas travel that they know can never be used due to the virus and closed boarders. Due to the short use by dates these credits can’t be used. Why bother you should just give us nothing, which is what you have given all along. Criminal

It’s disgusting what this company Trip a Deal are doing to people!!! This industry needs a real shake up & laws to protect consumers so there is fair outcome for CUSTOMERS that have spent their had earned money on holidays!! Get on the Slater & Gordon class action people....