After waiting for an update on our TAD to China with a departure date of 28/05/2020, we were advised via email on 9/4/2020 that our trip would not be going ahead. No surprise there. However, we are only being offered a credit for another trip to China of equal or greater value, to be taken by 31/12/2021. For this privilege they are charging me $99 per person!!
TAD stated airlines and suppliers are not offering refunds. THIS IS NOT CORRECT. Qantas ARE offering CREDIT NOTES for travel, to ANY DESTINATION. I would appreciate my booking reference f...Read more

I find that TAD are changing the rules and not being honest in relation to their dealings with me.
A previous review submitted by me made mention that credits could be used for any deal.
The email I received from TAD gave me an option to accept a voucher, or cancel. Acceptance of the voucher was also subject that it can only be used for a China deal. When I called TAD, I was advised that the so called tour operators only offered vouchers, so hence,I could only go to China. I for one only want my money back. I don't want to go anywhere oversea...Read more

We booked a 8-day trip to Samoa for March 2020 (we paid and booked in full in Dec 2018). Took out our travel insurance with Qantas in Feb 2022. We encountered numerous issues with Tripadeal as our trip loomed closer.
When I requested a draft flight itinerary, it took days and follow ups to receive.
They changed our international flights twice (they say it was the airline changing the details, regardless we were booked via tripadeal so they changed the flights). At the last occassion, the airline changed our flights again without telling me the...Read more

Refer my previous submission regards Booking #112522. Koh Samui

I submitted a complaint to;[email protected] on 8th April and as yet have not had a reply, although, you have replied on the public site.....
I refused the deal and there was no mention in the Peace of Mind correspondence what happens if I dont....I can only imagine....
Its such a shame that your directors took this lane, you had such a great business when I travelled with you to China last year. You can also troll the facebook site ;'TripaconTRipadeal to find more grief fr...Read more

For those of you that paid Trip A Deal (TAD) by Credit Card you SHOULD lodge a Credit Card Disputed Transaction with your Bank's Credit Card Section immediately. They can arrange a CREDIT CARD CHARGEBACK against Trip A Deal. I just received a FULL Refund for a China Trip under "services not rendered". I never cancelled my trip or accepted their dodgy pressure offer of a Credit Voucher. These Credit Vouchers are worthless in the event of a Trip A Deal financial collapse, which is where they are headed in my personal opinion.

I outlined my grie...Read more

I booked and paid $6865 for my sister and I to travel to Japan on the 16th of May for 14 days which included a 5 night cruise. Great value I think. but only if you get to go. I know these are strange and uncertain times and things change daily. Including my terms and conditions, which I now see have a new section on pandemic. Surely this is an unlawful act.

Trip A deal have given me one offer and that is to defer my trip which is to be taken to Japan before Dec 2021. plus a $199 pp charge for rebooking which is to come off my total price paid....Read more

Thank you Trip A Deal for the video and the opportunity to comment.
You have not addressed the legal side of things and Aust consumer law says that if you cannot provide what we have paid for within the timeframe requested, so we are entitled to a full refund.
We have contract with you and you have a contract with your supplier.
Your suppliers are refunding you as they advised us, (Qantas) even though they told us our booking from you has not been confirmed and our names were not on their database.
Can you provide us with evidence that o...Read more

This is a my second review re this companies tactics re refunds etc.We had five days to make a decision to take the POM deal or lose the lot on our April trip.I might add the Australian Gov had already declared a pandemic.We were obviously under duress and took the POM offer which expires in 2021 not knowing if the time frame would be suitable.The next day the no travel ban was instigated.I can understand how TAD may be under the pump re enquiries however their lack of communication channels ie via email or increased phone lines is appalling ....Read more

I can only speak for my own experience with Tripadeal, and I feel that I received a fair outcome given the circumstances. Some of the stories I’ve read about - from many travel organisations as well as tripadeal - have been truly awful and I feel terribly sorry for those who have been caught up in these situations and not received due recourse. However, in the interests of giving credit where it’s due, the cancellation of my own trip was dealt with in a very courteous and patient manner (by staff who really have a most unenviable job at the mom...Read more

Reading all these reviews and the similar problems to ours being experienced by so may people, I think it's time to take this out into the public arena and have it addressed properly. This whole situation is an absolute indictment on the Australian travel and related insurance industry. To say it is unAustralian is an understatement.

My wife and I have booked our trip which, for obvious reasons, is not going ahead. Understandably, due to COVID-19, it's obvious we can't go. We're told and are doing our part when told, and we say, "we're all in ...Read more